Infraction Review Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work - together

BENEFITS AND COMPENSATION:

• Benefits:
• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.
• Compensation
• Starting salary: $19-$21 per hour (CAD)
• Two paid sick days (after 3 months of employment)
• Two weeks of vacation
• RRSP program (available after 6 months of employment)
• Paid holidays
• Group insurance (available after 3 months). 

PRIMARY DUTIES:

The Infraction Review Technician is a role supporting parking enforcement throughout Canada.

PRIMARY TASKS AND RESPONSIBILITIES:

• Analyze, verify, and process electronic parking violations quickly and efficiently.
• Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.
• Data entry.
• Navigate through multiple databases simultaneously.
• Remotely identify and report technical errors with software.
• Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.
• Assist and carry out special projects as requested by a direct supervisor or team leader.
• Assists with hardware asset management, when applicable.
• Process hardware shipping and receiving, when applicable
• Assist and carry out special projects as requested by a direct supervisor or team leader. 
• Other duties as assigned.

COMPENTENCIES:

• Strong, clear and effective English & French written and verbal communication skills
• Attention to detail and accuracy.
• Demonstrated record of providing strong customer service in a multi-tasking environment.
• Exceptional time management and multitasking abilities. 
• Remaining positive and persistent in the face of challenges. 
• Ability to cope with stressful situations and maintain a calm and professional demeanor
• Good organizational skills
• Ability to adapt to evolving environments
• Ability to work in a team. 
• Flexible, reliable and trustworthy. 
• Time management skills to multitask and adhere to SLAs.
• Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently. 
• Good problem-solving skills
• Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.
• Ability to quickly learn new technologies
• Ability to lift and move boxes and materials weighing up to 50 pounds

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Webex Contact Center Platform, preferred
• Customer Service: 1 year, preferred
• User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools

TECHNICAL REQUIREMENTS:

Webex Contact Center (WXCC), preferred Salesforce (preferred) or other relevant CRM or Ticketing software Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint Parking Enforcement Software, a plus

LANGUAGE SKILLS: Fluency in French and English (oral and written). New Era Customers are more than 80% English-speaking.

WORK ENVIRONMENT: This role will be performed on-site.

EXPECTED HOURS OF WORK: Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.

TRAVEL: No

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .