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Added 11 mins ago
Configuration Management Specialist
Capgemini
Montreal, QC
Chez Capgemini Engineering, leader mondial des services d’ingénierie, nous réunissons une équipe internationale d’ingénieurs, de scientifiques et d’architectes afin d’aider les entreprises…
Added 11 mins ago
EM
Accountant
Enterprise Mobility
Surrey, BC
- Full-time
Gain real-world business, accounting, and financial training that will teach you all aspects of financial management pertaining to running a successful business. Our program fully prepares…
Added 11 mins ago
WT
Lead, Learning & Employee Experience
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
…life at Wealthsimple: new employee onboarding, learning and development, mandatory and compliance training, and the company-wide events that bring us together. We’re a small, high-autonomy…
Added 11 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 11 mins ago
D
Catering Manager
Dexterra
Winnipeg, MB
- $53,000 to $57,000 CAD / year
- Full-time
Build and maintain strong relationships with corporate clients, event planners, and key decision-makers to ensure repeat business and client satisfaction
Added 11 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Montreal, QC
…delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as…
Added 26 mins ago
Supervisor
JD Sports / Livestock / Size?
Langley (District), BC · Langley, BC
…delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as…
Added 26 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Mississauga, ON
…delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as…
Added 26 mins ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 26 mins ago
Production Worker and Helpers
Price Industries Limited
Winnipeg, MB
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 26 mins ago
AE
AE - Sales Leader (Full-Time)
American Eagle Outfitters
Calgary, AB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 26 mins ago
ST
Principal Scientist, Neural Biology
STEMCELL Technologies
Vancouver, BC · Canada - BC, Vancouver, Station St, Onsite
- Full-time
…competitive developments. Working across R&D, Product Management, Business Development, and other functions, you will identify and evaluate new scientific opportunities, establish…
Added 42 mins ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
…construction group from the ground up. You will work closely with our business development and development teams, and with specialist engineering partners and…
Added 42 mins ago
A
Regional Controller - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
The Regional Controller is a finance leader responsible for the integrity, accuracy and compliance of Arc’teryx financial results within their region. Operating as the Global Brand…
Added 42 mins ago
TI
Customer Experience Representative
TTI, Inc.
Toronto, ON
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 42 mins ago
T
Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
Account Manager, Small Business
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
Customer Experience Associate
TD
Red Deer, AB
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
T
Manager, Compliance – Model and Data Governance
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
SL
VP, Internal Audit, Global Asset Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…provides independent assurance and strategic insights across a business that is a key priority for Sun Life and manages more than $900 billion in assets supporting Sun Life’s insurance…
Added 42 mins ago
G
Financial controller
GIRO
Montreal, QC
- Full-time
Join a Quebec software company that is an international leader
Added 56 mins ago
D
Product Leader, Product management
Desjardins
Montreal, QC
- Full-time
As a product leader, your role is to design, implement and manage a line of high-performing products that meet the needs of members and clients. You are responsible for developing, pricing,…
Added 56 mins ago
BB
Sales Manager
Burly Boyz Moving & Storage
Calgary, AB
- $85,000 to $90,000 CAD / year
- Full-time
Review Closed Lost opportunities to understand why we lose business and what to change.

New Flyer

Customer Programs Manager

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Experience: Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

Must understand the full requirements of each customer contract as assigned.
Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
Address and resolve project issues that may arise and manage critical project timelines.
Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

Bachelor's degree in business administration or communications or related business experience.
Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
Superior computer and organizational skills.
Goal orientated and motivated to achieve tasks within set timelines.
Ability to present information professionally in written and verbal communication.
Ability to work with minimum supervision and possess initiative to seek improvements.
Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

WHY JOIN OUR TEAM:

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

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More about this job

Responsibilities

Manage assigned customer contracts by coordinating cross-functional teams through pre-production, bus manufacturing, delivery, and acceptance. Maintain project plans and documentation, resolve issues, communicate with stakeholders, and build trusted customer relationships.

Requirements

Requires a bachelor's degree in business administration, communications, or a related field, or related business experience, along with at least five years of experience in manufacturing or a customer-oriented environment. Candidates should have manufacturing project management experience or equivalent experience or PMP certification, strong communication and organizational skills, and the ability to travel to company facilities in Canada and the United States.

Skills

Project Management
Contract Management
Cross-Functional Team Leadership
Project Planning
Timeline Management
Stakeholder Communication
Issue Resolution
Meeting Facilitation
Project Documentation
Bus Configuration
Customer Acceptance
Process Improvement
Written Communication
Verbal Communication
Organizational Skills

Benefits

Employee Social Events
Employee Development Training
Tuition Subsidies

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Project Management
Contract Management
Manufacturing
Customer Relations
Cross-Functional Teams
Project Planning
Project Timelines
Program Plans
Stakeholder Management
Project Meetings
Meeting Minutes
Action Tracking
Project Documentation
Milestone Updates
Financial Reporting Controls
Bus Configuration
Bus Acceptance
Field Services
Management By Objectives
Process Improvement
Regulatory Compliance
Quality Programs
Environmental Programs
Health And Safety
PMP Certification
Written Communication
Verbal Communication
Organizational Skills
Transit Buses

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