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New Flyer

Customer Programs Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

Must understand the full requirements of each customer contract as assigned.
Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
Address and resolve project issues that may arise and manage critical project timelines.
Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

Bachelor's degree in business administration or communications or related business experience.
Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
Superior computer and organizational skills.
Goal orientated and motivated to achieve tasks within set timelines.
Ability to present information professionally in written and verbal communication.
Ability to work with minimum supervision and possess initiative to seek improvements.
Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

WHY JOIN OUR TEAM:

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

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More about this job

Responsibilities

Manage assigned customer contracts by coordinating cross-functional teams through pre-production, bus manufacturing, delivery, and acceptance. Maintain project plans and documentation, resolve issues, communicate with stakeholders, and build trusted customer relationships.

Requirements

Requires a bachelor's degree in business administration, communications, or a related field, or related business experience, along with at least five years of experience in manufacturing or a customer-oriented environment. Candidates should have manufacturing project management experience or equivalent experience or PMP certification, strong communication and organizational skills, and the ability to travel to company facilities in Canada and the United States.

Skills

Project Management
Contract Management
Cross-Functional Team Leadership
Project Planning
Timeline Management
Stakeholder Communication
Issue Resolution
Meeting Facilitation
Project Documentation
Bus Configuration
Customer Acceptance
Process Improvement
Written Communication
Verbal Communication
Organizational Skills

Benefits

Employee Social Events
Employee Development Training
Tuition Subsidies

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Project Management
Contract Management
Manufacturing
Customer Relations
Cross-Functional Teams
Project Planning
Project Timelines
Program Plans
Stakeholder Management
Project Meetings
Meeting Minutes
Action Tracking
Project Documentation
Milestone Updates
Financial Reporting Controls
Bus Configuration
Bus Acceptance
Field Services
Management By Objectives
Process Improvement
Regulatory Compliance
Quality Programs
Environmental Programs
Health And Safety
PMP Certification
Written Communication
Verbal Communication
Organizational Skills
Transit Buses

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