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Added 1 min ago
Human Resource Manager-Critical Environments
Price Industries Limited
Winnipeg, MB
…within Critical Environments and provides direct, embedded support to operations, all labour relations matters are governed centrally. The HR Manager will support and execute within this…
Added 1 min ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with…
Added 1 min ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely,…
Added 1 min ago
Executive Receptionist
State Window Corporation
Vaughan, ON
General/administrative support under direction of the Executive Administrative Assistant/CAO
Added 1 min ago
D
Scheduling Coordinator - 12 Month Term
DASCH
Winnipeg, MB · DASCH Support Centre
- Full-time
Receive support and guidance from the Scheduling Manager
Added 1 min ago
WM
Class 3 Spare Board Driver
Waste Management, Inc. (WM)
Kamloops, BC
- Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
Added 1 min ago
LP
Part-time Concierge
Larlyn Property Management
Edmonton, AB
- Part-time
…the value of great customer service and are always ready to support residents, guests, and the overall community…
Added 1 min ago
RA
Production Test Technician Level 3P
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Added 1 min ago
H
Financial Reporting & Risk Manager
Halifax
Goffs, NS
- Full-time
Reporting to the Director of Finance, the Financial Reporting & Risk Manager oversees financial reporting, accounting operations, treasury, audits, financial systems, insurance, and…
Added 1 min ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
…goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. The role ensures all activities conducted are in compliance with…
Added 1 min ago
Manager, Campaign Designer
Scotiabank
Toronto, ON
Provide subject matter expertise on customer contact and support data validation activities
Added 16 mins ago
CL
Store Manager
Chatters Limited Partnerships
BC
- Full-time
…customers feel welcome, empowered, and excited to explore their personal…
Added 16 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 16 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Rimouski, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 16 mins ago
C
CHANEL Counter Manager
CHANEL
Toronto, ON · SDM TORONTO INDUSTRIAL STREET FB
- Full-time
As a Counter Manager, you will embody the values of the Brand by creating a unique and personal one-to-one client experience in-store.
Added 16 mins ago
BH
Registered Nurse, Palliative Care
Bruyère Health
Ottawa, ON
- Full-time
Mental health support through our Employee and Family Assistance Program
Added 16 mins ago
P
Assistant Store Manager
Pandora
Montreal, QC · Anjou, QC
- $24.3 to $30.35 CAD / hour
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 16 mins ago
Branch Manager
Money Mart
Duncan, BC
…growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange,…
Added 17 mins ago
HH
Surveyor
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and experienced Surveyor to support civil, infrastructure, site development, and construction projects. The Surveyor is responsible for…
Added 31 mins ago
Surveyor
Highbridge Human Capital
Logan Lake, BC
NHWELMEN Construction is seeking a detail-oriented and experienced Surveyor to support civil, infrastructure, site development, and construction projects. The Surveyor is responsible for…
Added 31 mins ago
P
Assistant Store Manager
Pandora
Montreal, QC · Anjou, QC
- Full-time
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 31 mins ago
GT
Store Supervisor (Full-Time)
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- Full-time
Provide input to the Store Owner/Manager into scheduling and quantification;
Added 31 mins ago
GT
Softgoods Supervisor (Full-Time)
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Westlock, AB
- Full-time
Provide input to the Store Owner/Manager into scheduling and quantification;
Added 31 mins ago
FB
Director, Business Operations and Risk Management
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
The position acts as the primary Business Risk Manager (BRM) for Card Services and a business risk analyst will report into the Director. While acting as BRM, the director will also be…
Added 31 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
…our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…

New Flyer

Customer Programs Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

Must understand the full requirements of each customer contract as assigned.
Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
Address and resolve project issues that may arise and manage critical project timelines.
Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

Bachelor's degree in business administration or communications or related business experience.
Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
Superior computer and organizational skills.
Goal orientated and motivated to achieve tasks within set timelines.
Ability to present information professionally in written and verbal communication.
Ability to work with minimum supervision and possess initiative to seek improvements.
Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

WHY JOIN OUR TEAM:

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

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More about this job

Responsibilities

Manage assigned customer contracts by coordinating cross-functional teams through pre-production, bus manufacturing, delivery, and acceptance. Maintain project plans and documentation, resolve issues, communicate with stakeholders, and build trusted customer relationships.

Requirements

Requires a bachelor's degree in business administration, communications, or a related field, or related business experience, along with at least five years of experience in manufacturing or a customer-oriented environment. Candidates should have manufacturing project management experience or equivalent experience or PMP certification, strong communication and organizational skills, and the ability to travel to company facilities in Canada and the United States.

Skills

Project Management
Contract Management
Cross-Functional Team Leadership
Project Planning
Timeline Management
Stakeholder Communication
Issue Resolution
Meeting Facilitation
Project Documentation
Bus Configuration
Customer Acceptance
Process Improvement
Written Communication
Verbal Communication
Organizational Skills

Benefits

Employee Social Events
Employee Development Training
Tuition Subsidies

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Project Management
Contract Management
Manufacturing
Customer Relations
Cross-Functional Teams
Project Planning
Project Timelines
Program Plans
Stakeholder Management
Project Meetings
Meeting Minutes
Action Tracking
Project Documentation
Milestone Updates
Financial Reporting Controls
Bus Configuration
Bus Acceptance
Field Services
Management By Objectives
Process Improvement
Regulatory Compliance
Quality Programs
Environmental Programs
Health And Safety
PMP Certification
Written Communication
Verbal Communication
Organizational Skills
Transit Buses

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