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Added 8 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Airdrie, AB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 8 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Edmonton, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 8 mins ago
OS
Inventory and Materials Specialist
Orion Steel Group
Edmonton, AB
- Full-time
…Edmonton, Alberta. This position reports to the Senior Procurement Manager and is responsible for maintaining the accuracy, reliability, and control of inventory across the main warehouse…
Added 8 mins ago
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Pharmacy Assistant - Full Time
Co-op
Carman, MB
- Full-time
Reporting to the Pharmacy Manager, the candidate will be responsible for assisting with the day-to-day operations of the pharmacy department. Duties will include, but are not limited to:
Added 8 mins ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
Reporting to the National Manager of Education, you will act as a strategic Education partner to Service, Sales, Marketing, Implementation and other internal stakeholders. Bringing a…
Added 8 mins ago
GE
District Manager - Industrial & Vacuum Services
GFL Environmental Inc.
Surrey, BC
- Full-time
The District Manager leads and grows the newly integrated Industrial & Vacuum Services division across the district, ensuring high standards in hydro excavation, hazardous and non-hazardous…
Added 8 mins ago
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Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 8 mins ago
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Warehouse Generalist
Lineage
Montreal, QC
- Full-time
Shift: Monday to Friday 2:00 PM to 10:00 PM or 3:30 PM to 11:30 PM. The final shift schedule will be determined by the hiring manager at the time of hire.
Added 8 mins ago
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Store Manager -Nike Premium Outlet Collection Store (12 Month Contract)
Nike
AB · NFS CA EDMONTON SOUTH
- Full-time
Behind every great team is a great coach. That’s why when you join us as a Store Manager, we refer to you as a Head Coach.
Added 8 mins ago
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Ottawa, ON
- Full-time
We have a current vacancy for a Program Change Control Manager who owns the integrity, governance, and governance level intake of the organization's project delivery pipeline. This role is…
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Thales
Ottawa, ON
- Full-time
We have a current vacancy for a Non-Technical Publications Manager who is responsible for the leadership, coordination, governance and continuous improvement of the non-technical…
Added 8 mins ago
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Customer Experience Associate
TD
Calgary, AB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 8 mins ago
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PIA Client Service Associate
TD
Burlington, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of…
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Edmonton, AB
- Full-time
Lead finance systems and process improvements following the transition to NetSuite, strengthening financial close, reporting, accuracy, timeliness, and operational efficiency.
Added 8 mins ago
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Store Associate
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Calgary, AB · Chinook Thrift Store
- Full-time
Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
Added 8 mins ago
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Solutions Architect
dentsu
Calgary, AB
- Full-time
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Added 8 mins ago
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Senior Relationship Manager
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Halifax, NS · Charlottetown, PE · Nova_Ctr
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Intermediate I&C Engineer (Contract)
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Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
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Contribute to the implementation of Scotia iTRADE marketing strategies (under the direction of the Manager) to maximize opportunities for business growth.
Added 8 mins ago
IF
Team Lead, Actuarial, Operational Performance Analytics
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In this role, you will report to a manager and be responsible for leading a small team of 2–3 actuarial analysts, while serving as both technical and project lead. If you're passionate…
Added 8 mins ago
Water/Wastewater Infrastructure Specialist
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Manufacturing Analyst, Day Shift - (12-Month Contract)
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The Manufacturing Analyst reports to the Manufacturing Systems Manager and supports the tracking and analysis of utility data, as well as project improvement development and execution at…
Added 8 mins ago
Manufacturing Analyst, Day Shift - (12-Month Contract)
CONA Services
Brampton, ON
The Manufacturing Analyst reports to the Manufacturing Systems Manager and supports the tracking and analysis of utility data, as well as project improvement development and execution at…
Added 23 mins ago
Project Manager
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As a Project Manager for PCL Construction Management Inc. in Edmonton, Alberta (Buildings), you'll have the opportunity to lead innovative infrastructure projects that shape the future of…

New Flyer

Customer Programs Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

Must understand the full requirements of each customer contract as assigned.
Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
Address and resolve project issues that may arise and manage critical project timelines.
Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

Bachelor's degree in business administration or communications or related business experience.
Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
Superior computer and organizational skills.
Goal orientated and motivated to achieve tasks within set timelines.
Ability to present information professionally in written and verbal communication.
Ability to work with minimum supervision and possess initiative to seek improvements.
Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

WHY JOIN OUR TEAM:

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

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More about this job

Responsibilities

Manage assigned customer contracts by coordinating cross-functional teams through pre-production, bus manufacturing, delivery, and acceptance. Maintain project plans and documentation, resolve issues, communicate with stakeholders, and build trusted customer relationships.

Requirements

Requires a bachelor's degree in business administration, communications, or a related field, or related business experience, along with at least five years of experience in manufacturing or a customer-oriented environment. Candidates should have manufacturing project management experience or equivalent experience or PMP certification, strong communication and organizational skills, and the ability to travel to company facilities in Canada and the United States.

Skills

Project Management
Contract Management
Cross-Functional Team Leadership
Project Planning
Timeline Management
Stakeholder Communication
Issue Resolution
Meeting Facilitation
Project Documentation
Bus Configuration
Customer Acceptance
Process Improvement
Written Communication
Verbal Communication
Organizational Skills

Benefits

Employee Social Events
Employee Development Training
Tuition Subsidies

Visa sponsorship

Not detected in the job text

Keywords

Customer Programs
Project Management
Contract Management
Manufacturing
Customer Relations
Cross-Functional Teams
Project Planning
Project Timelines
Program Plans
Stakeholder Management
Project Meetings
Meeting Minutes
Action Tracking
Project Documentation
Milestone Updates
Financial Reporting Controls
Bus Configuration
Bus Acceptance
Field Services
Management By Objectives
Process Improvement
Regulatory Compliance
Quality Programs
Environmental Programs
Health And Safety
PMP Certification
Written Communication
Verbal Communication
Organizational Skills
Transit Buses

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