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Added 12 mins ago
PO
Nongsa Project, Batam
PT ODG Indonesia
Clarington, ON
- Volunteer
The Future of the Mining Industry: Technology, Innovation, and Competence
Added 12 mins ago
M
Resource Manager
Marks
Canada
- $50 to $70 CAD / hour
- Full-time
…some of the world’s most recognized brands to solve complex business challenges through design, strategy, and…
Added 42 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 58 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 58 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, Risk Management, or a related discipline.
Added 1 hour ago
GD
Production Manager
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
GD
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology. we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
LT
Senior Hardware Engineer
LMI Technologies
Burnaby, BC
- $108,000 to $153,000 CAD / year
- Full-time
Collaborate with other teams in the technology department to define HW/SW interfaces and memory maps.
Added 1 hour ago
FC
Academic Services Consultant - AppD/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Post-secondary 3 year diploma/degree or equivalent in Business, Commerce, Health Sciences, Skilled Trades, Information Technology, Arts, Humanities, Social Sciences, Human Services, Public…
Added 2 hours ago
GD
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 2 hours ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 2 hours ago
YR
Project Specialist II - YRRTC
York Region (The Regional Municipality of York)
Richmond Hill, ON
- Full-time
Completion of a post-secondary diploma in Business Administration, Urban or Transportation Planning, Civil Engineering Technology, Public Policy and Administration, or a related field - or…
Added 2 hours ago
KC
Oakville Office - Opportunities in Enterprise Core Services - Co-op - Winter 2027
KPMG Canada
ON · Oakville, Ontario
- Internship
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 3 hours ago
Junior Mechanical Designer
ATS Automation
Cambridge, ON
Analyze designs and systems for compliance to applicable standards (i.e. OSHA, CE or customer specific).
Added 3 hours ago
RB
Associate, Operations II - Mail & Distribution
Royal Bank of Canada
Toronto, ON
- Full-time
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external…
Added 3 hours ago
EI
Field Service Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Familiarity with software platforms used for Field Service Management (FSM) and related business systems (e.g., NetSuite, SAP).
Added 4 hours ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 4 hours ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 4 hours ago
O
Lead Product Manager (Digital Experience) 1
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Product Manager to shape the strategy, roadmap, and market success of integrated capabilities across Experience Cloud. This role will support cross-product…
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 hours ago
R
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 5 hours ago
AE
Branch Manager
A.L.P.A. Equipment Ltd.
Truro, NS
- Full-time
At this location, the Branch Manager also has direct responsibility for the Sales function, including leading and supporting the sales team, developing customer relationships, identifying…
Added 5 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 5 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…

New Flyer

Service Centre Manager

Brampton, ON, Canada

$110,000 to $150,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

With more than 90+ years of industry experience, New Flyer and MCI are continuous leaders in the transit bus and coach industries. New Flyer is the largest transit bus manufacturer in North America, and MCI is North America's public and private market motor coach leader. Both companies draw upon their innovation, expertise, and a network of fabrication, manufacturing, and service centers across the United States and Canada to deliver innovative mobility solutions and technology that meets the demands of communities today and into the future.

Position Summary:

NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.

We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.

WHY JOIN US:

Be part of a team leading sustainable bus and motorcoach solutions
Competitive Wages and comprehensive benefit package with Immediate benefit eligibility.
Paid holidays and vacation
Registered pension plan with generous company match
Passionate about creating a better product, a better workplace, and a better world
Inclusive workplace culture that values and empowers team members.
On-the-job training in a continuous learning environment (we invested $11.6 million in 2025)
Advancement opportunities within our family of companies

What You Will Do:

Site Startup & Business Launch

Support the successful launch of the Brampton Service Centre.

Partner with project stakeholders on facility readiness activities.
Assist in developing operational processes and workflows.
Support equipment installation, operational planning, and site commissioning activities.
Participate in workforce planning and recruitment activities to build the site team.
Establish a strong culture focused on safety, quality, accountability, and customer service.

Leadership & People Management

Recruit, develop, and lead a team of technical and support employees.
Create a positive and engaged workplace culture.
Provide coaching, performance management, and employee development support.
Ensure compliance with company policies, employment legislation, and workplace standards.
Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.

Service Operations

Oversee daily service center operations including warranty, repair, inspection, and facility maintenance activities.
Ensure work is completed safely, efficiently, and to customer expectations.
Support scheduling, resource allocation, labour utilization, and productivity management.
Monitor operational performance and implement continuous improvement initiatives.
Drive strong quality and customer satisfaction outcomes.

Customer Support

Maintain strong working relationships with internal and external customers.
Act as a primary point of contact for operational issues and service delivery concerns.
Support customer acceptance activities and warranty-related work.
Ensure timely resolution of service issues.

Safety & Compliance

Promote a strong safety culture and ensure compliance with all regulatory requirements.
Support workplace inspections, incident investigations, corrective actions, and safety initiatives.
Ensure operational readiness and ongoing compliance with company standards and industry requirements.

What You Need to be Successful:

Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.
Experience leading technical or skilled trades employees.
Proven ability to manage operational performance and business results.
Strong customer service and relationship management skills.
Excellent communication, organizational, and problem-solving abilities.
Demonstrated experience building and leading high-performing teams.
Proficiency with Microsoft Office and business systems.

Preferred Qualifications

Experience launching or expanding a new facility, operation, or service location.
Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.
Experience with warranty operations, service centres, field service organizations, or repair facilities.
Post-secondary education in business, operations, engineering, transportation, or a related discipline.
Trades certification or technical background considered an asset.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values - safety, quality, integrity, accountability, teamwork, and sustainability - are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today's urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request.

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More about this job

Responsibilities

Lead the startup and ongoing operation of the Brampton Service Centre, including facility readiness, process development, staffing, and daily service activities. Build and manage the team while ensuring safe, high-quality, customer-focused operations and strong performance, compliance, and continuous improvement.

Requirements

Requires at least five years of leadership experience in a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment, including experience leading technical or skilled-trades employees. Candidates should demonstrate operational and business performance management, customer relationship skills, team-building ability, strong communication and problem-solving skills, and proficiency with Microsoft Office and business systems; relevant education, trades certification, and facility-launch experience are preferred or considered assets.

Skills

Service Operations Management
Team Leadership
Technical Employee Management
Workforce Planning
Recruitment
Performance Management
Customer Service
Relationship Management
Warranty Operations
Vehicle Repair And Maintenance
Scheduling And Resource Allocation
Labour Utilization
Continuous Improvement
Safety And Regulatory Compliance
Problem-Solving
Microsoft Office

Benefits

Competitive Wages
Immediate Benefit Eligibility
Paid Holidays
Paid Vacation
Registered Pension Plan With Company Match
On-The-Job Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Centre
Facility Startup
Facility Readiness
Operational Processes
Workforce Planning
Recruitment
Service Operations
Warranty Operations
Vehicle Repair
Vehicle Inspection
Facility Maintenance
Customer Support
Customer Satisfaction
Skilled Trades
Performance Management
Labour Utilization
Resource Allocation
Continuous Improvement
Safety Compliance
Regulatory Requirements
Incident Investigation
Corrective Actions
Microsoft Office
Business Systems
Commercial Transportation
Transit
Motor Coach
Fleet Operations

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