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New Flyer

Service Centre Manager

Brampton, ON, Canada

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

With more than 90+ years of industry experience, New Flyer and MCI are continuous leaders in the transit bus and coach industries. New Flyer is the largest transit bus manufacturer in North America, and MCI is North America's public and private market motor coach leader. Both companies draw upon their innovation, expertise, and a network of fabrication, manufacturing, and service centers across the United States and Canada to deliver innovative mobility solutions and technology that meets the demands of communities today and into the future.

Position Summary:

NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.

We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.

WHY JOIN US:

Be part of a team leading sustainable bus and motorcoach solutions
Competitive Wages and comprehensive benefit package with Immediate benefit eligibility.
Paid holidays and vacation
Registered pension plan with generous company match
Passionate about creating a better product, a better workplace, and a better world
Inclusive workplace culture that values and empowers team members.
On-the-job training in a continuous learning environment (we invested $11.6 million in 2025)
Advancement opportunities within our family of companies

What You Will Do:

Site Startup & Business Launch

Support the successful launch of the Brampton Service Centre.

Partner with project stakeholders on facility readiness activities.
Assist in developing operational processes and workflows.
Support equipment installation, operational planning, and site commissioning activities.
Participate in workforce planning and recruitment activities to build the site team.
Establish a strong culture focused on safety, quality, accountability, and customer service.

Leadership & People Management

Recruit, develop, and lead a team of technical and support employees.
Create a positive and engaged workplace culture.
Provide coaching, performance management, and employee development support.
Ensure compliance with company policies, employment legislation, and workplace standards.
Partner closely with Human Resources on employee relations, staffing, and talent development initiatives.

Service Operations

Oversee daily service center operations including warranty, repair, inspection, and facility maintenance activities.
Ensure work is completed safely, efficiently, and to customer expectations.
Support scheduling, resource allocation, labour utilization, and productivity management.
Monitor operational performance and implement continuous improvement initiatives.
Drive strong quality and customer satisfaction outcomes.

Customer Support

Maintain strong working relationships with internal and external customers.
Act as a primary point of contact for operational issues and service delivery concerns.
Support customer acceptance activities and warranty-related work.
Ensure timely resolution of service issues.

Safety & Compliance

Promote a strong safety culture and ensure compliance with all regulatory requirements.
Support workplace inspections, incident investigations, corrective actions, and safety initiatives.
Ensure operational readiness and ongoing compliance with company standards and industry requirements.

What You Need to be Successful:

Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.
Experience leading technical or skilled trades employees.
Proven ability to manage operational performance and business results.
Strong customer service and relationship management skills.
Excellent communication, organizational, and problem-solving abilities.
Demonstrated experience building and leading high-performing teams.
Proficiency with Microsoft Office and business systems.

Preferred Qualifications

Experience launching or expanding a new facility, operation, or service location.
Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.
Experience with warranty operations, service centres, field service organizations, or repair facilities.
Post-secondary education in business, operations, engineering, transportation, or a related discipline.
Trades certification or technical background considered an asset.

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values - safety, quality, integrity, accountability, teamwork, and sustainability - are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today's urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request.

Apply About employer

More about this job

Responsibilities

Lead the startup and ongoing operation of the Brampton Service Centre, including facility readiness, process development, staffing, and daily service activities. Build and manage the team while ensuring safe, high-quality, customer-focused operations and strong performance, compliance, and continuous improvement.

Requirements

Requires at least five years of leadership experience in a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment, including experience leading technical or skilled-trades employees. Candidates should demonstrate operational and business performance management, customer relationship skills, team-building ability, strong communication and problem-solving skills, and proficiency with Microsoft Office and business systems; relevant education, trades certification, and facility-launch experience are preferred or considered assets.

Skills

Service Operations Management
Team Leadership
Technical Employee Management
Workforce Planning
Recruitment
Performance Management
Customer Service
Relationship Management
Warranty Operations
Vehicle Repair And Maintenance
Scheduling And Resource Allocation
Labour Utilization
Continuous Improvement
Safety And Regulatory Compliance
Problem-Solving
Microsoft Office

Benefits

Competitive Wages
Immediate Benefit Eligibility
Paid Holidays
Paid Vacation
Registered Pension Plan With Company Match
On-The-Job Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Centre
Facility Startup
Facility Readiness
Operational Processes
Workforce Planning
Recruitment
Service Operations
Warranty Operations
Vehicle Repair
Vehicle Inspection
Facility Maintenance
Customer Support
Customer Satisfaction
Skilled Trades
Performance Management
Labour Utilization
Resource Allocation
Continuous Improvement
Safety Compliance
Regulatory Requirements
Incident Investigation
Corrective Actions
Microsoft Office
Business Systems
Commercial Transportation
Transit
Motor Coach
Fleet Operations

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