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New Flyer

Service Centre Manager

Brampton, ON, Canada

Pay: $110,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Mar 22, 2027
Posting language: English
Posted: Aug 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

With more than 90+ years of industry experience, New Flyer and MCI are continuous leaders in the transit bus and coach industries. New Flyer is the largest transit bus manufacturer in North America, and MCI is North America's public and private market motor coach leader. Both companies draw upon their innovation, expertise, and a network of fabrication, manufacturing, and service centers across the United States and Canada to deliver innovative mobility solutions and technology that meets the demands of communities today and into the future.

Position Summary:

NFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.

We are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.

WHY JOIN US:

Be part of a team leading sustainable bus and motorcoach solutions
Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
Paid holidays and vacation
Registered pension plan with generous company match
Passionate about creating a better product, a better workplace, and a better world
Inclusive workplace culture that values and empowers team members.
On-the-job training in a continuous learning environment (we invested $11.6 million in 2025)
Advancement opportunities within our family of companies

What You Will Do:

Site Startup & Business Launch

Support the successful launch of the Brampton Service Centre
Partner with project stakeholders on facility readiness activities
Assist in developing operational processes and workflows
Support equipment installation, operational planning, and site commissioning activities
Participate in workforce planning and recruitment activities to build the site team
Establish a strong culture focused on safety, quality, accountability, and customer service

Leadership & People Management

Recruit, develop, and lead a team of technical and support employees
Create a positive and engaged workplace culture
Provide coaching, performance management, and employee development support
Ensure compliance with company policies, employment legislation, and workplace standards
Partner closely with Human Resources on employee relations, staffing, and talent development initiatives

Service Operations

Oversee daily service center operations including warranty, repair, inspection, and facility maintenance activities
Ensure work is completed safely, efficiently, and to customer expectations
Support scheduling, resource allocation, labour utilization, and productivity management
Monitor operational performance and implement continuous improvement initiatives
Drive strong quality and customer satisfaction outcomes

Customer Support

Maintain strong working relationships with internal and external customers
Act as a primary point of contact for operational issues and service delivery concerns
Support customer acceptance activities and warranty-related work
Ensure timely resolution of service issues

Safety & Compliance

Promote a strong safety culture and ensure compliance with all regulatory requirements
Support workplace inspections, incident investigations, corrective actions, and safety initiatives
Ensure operational readiness and ongoing compliance with company standards and industry requirements

What You Need to be Successful:

Minimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment
Experience leading technical or skilled trades employees
Proven ability to manage operational performance and business results
Strong customer service and relationship management skills
Excellent communication, organizational, and problem-solving abilities
Demonstrated experience building and leading high-performing teams
Proficiency with Microsoft Office and business systems

Preferred Qualifications

Experience launching or expanding a new facility, operation, or service location
Knowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries
Experience with warranty operations, service centres, field service organizations, or repair facilities
Post-secondary education in business, operations, engineering, transportation, or a related discipline
Trades certification or technical background considered an asset

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values - safety, quality, integrity, accountability, teamwork, and sustainability - are at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today's urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request.

Apply About employer

More about this job

Responsibilities

Lead the launch and ongoing operation of the Brampton Service Centre, including facility readiness, process development, staffing, and daily service activities. Build and develop the team while ensuring safe, high-quality, customer-focused operations and compliance with company and regulatory standards.

Requirements

Requires at least five years of leadership experience in a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment, including experience leading technical or skilled-trades employees. Candidates should demonstrate operational and business performance management, customer relationship skills, communication and problem-solving abilities, team-building experience, and proficiency with Microsoft Office and business systems.

Skills

Service Operations Management
Team Leadership
Skilled Trades Management
Facility Startup
Workforce Planning
Recruitment
Customer Service
Warranty Operations
Operational Performance Management
Continuous Improvement
Safety Compliance
Quality Management
Employee Relations
Scheduling And Resource Allocation
Microsoft Office
Problem-Solving

Benefits

Competitive Wages
Immediate Benefit Eligibility
Paid Holidays
Paid Vacation
Registered Pension Plan With Company Match
On-The-Job Training
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Centre
Service Operations
Facility Startup
Facility Readiness
Operational Processes
Workforce Planning
Recruitment
Technical Employees
Skilled Trades
Warranty Operations
Vehicle Repair
Vehicle Inspection
Facility Maintenance
Customer Support
Customer Satisfaction
Scheduling
Resource Allocation
Labour Utilization
Productivity Management
Continuous Improvement
Safety Compliance
Regulatory Requirements
Incident Investigations
Corrective Actions
Commercial Transportation
Transit
Motorcoach
Microsoft Office
Business Systems

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