Do you care about building strong communities and making a measurable impact? Are you energized by variety - the kind of role where no two days look the same, and you’re trusted to jump in and make things happen? New Markets is looking for an Operations Coordinator to help keep our mission-driven, multi-fund platform running smoothly, based in Vancouver, BC, or Toronto, ON.
About New Markets
We are an ImpactAssets50 manager and Certified B Corp company.
New Markets is a multi-fund impact investment fund manager dedicated to creating lasting benefits for communities across Canada. Our mission is to deliver investment opportunities, in the form of equity and loans, that generate financial, social, and environmental returns. We focus on community real estate development and lending, supporting projects with non-profit, co-operative, and social enterprises.
We envision a new market in which investment capital seeks to create value that includes clear social and environmental outcomes as well as financial returns. We do this by living our values in our work every day. We are guided by our principles of building strong communities, creating a positive workplace where everyone feels welcomed and empowered, working toward Reconciliation with Indigenous peoples and implementing the recommendations of the Truth and Reconciliation Commission, and building an impact legacy.
The New Markets platform includes NM Rental Housing Fund I and II, Community Forward Fund, Canadian Co-operative Investment Fund, New Commons Development and New Commons Housing Trust. Our team is based across offices in Vancouver, Toronto, and Montreal.
About You
You’re a self-described jack-of-all-trades who thrives with a hand in many pots and genuinely enjoys the variety. You have a bias for execution - you’d rather get moving and adjust as you go than wait for perfect information, and you’re proactive, often solving problems before anyone has to ask. You love a fast pace, and you’re equally comfortable going deep on a single project and staying connected to what’s happening across the whole organization. You’re a natural supporter of others, and above all, you get things done.
About the Position
As Operations Coordinator, you will support the effective administration and day-to-day operations of the New Markets platform. Reporting to the Senior Manager, Operations & Impact, you will help strengthen operational systems, improve workflows, and coordinate key organizational processes across teams. This role offers the opportunity to contribute to both strategic initiatives and core operations within a collaborative, mission-driven environment, while gaining experience across a wide range of organizational functions.
The Operations team includes two Operations Coordinators, each responsible for a defined portfolio of work as well as regional operational support across British Columbia, Ontario and Quebec. This position is based in Vancouver, BC or Toronto, ON.
Coordinators work closely together and provide cross-coverage to ensure continuity, consistency, and shared knowledge across the organization. The Manager supports the team by providing overall coordination, strategic direction, and mentorship across operational priorities.
Key Responsibilities
- Operations, Finance & Administrative Coordination: Provide comprehensive support for the organization’s daily functions and internal workflows. Maintain filing systems, templates, and records; scheduling; coordinate purchasing and travel logistics; support finance activities; and manage internal and external inquiries with timely, professional responses.
- Regional Operations & Office Coordination: Act as the primary operations lead for the assigned regional office(s), ensuring a well-functioning workspace and consistent operational practices. Oversee office logistics, manage local vendors and supplies, and coordinate regional meetings and team events.
- People & Team Operations Support: Support the employee lifecycle and team activities to foster a positive, inclusive, and well-supported workplace. Coordinate recruitment logistics, onboarding, and offboarding processes; support staff training and team engagement initiatives; and maintain internal resources and team documentation to ensure the team feels empowered and connected.
- Systems & IT Administration: Support the effective use and administration of the organization’s technology stack. In coordination with the IT Managed Service Provider (MSP), manage user access, licenses, and technology setup for staff. Provide first-line technical support and coordinate issue resolution with the MSP.
- Governance & Compliance Support: Coordinate Board and committee processes, including scheduling, material preparation, and minute-taking. Maintain corporate records, track annual filings, and support insurance renewals and compliance obligations across assigned portfolios.
- Investor Relations & Fund Operations: Coordinate administrative processes related to investor relations and fund management. Maintain investor records, manage portal access, coordinate reporting, and support fundraising by managing data rooms and information requests.
- Communications & Content Support: Maintain organizational materials and digital channels. Assist with content updates, ensure brand consistency across presentations and templates, and support the preparation of internal and external communications.
- Projects, Events & Strategic Initiatives: Support the planning and delivery of major organizational events, such as the annual team retreat. Contribute to special projects and strategic initiatives that advance New Markets’ objectives (eg., system migrations, B Corp recertification).
Qualifications & Experience
This role is ideal for someone who is highly organized, detail-oriented, and thrives in a "multi-hat" environment. You should be comfortable managing competing priorities in a fast-paced setting while supporting a diverse range of organizational functions.
- Operational Experience: 2–4 years of experience in an administrative or operational role, ideally within an investment fund, asset management, social finance, or non-profit environment.
- Professional Discretion: Demonstrated experience handling sensitive and confidential information with the highest level of integrity.
- Governance Support: Experience supporting Board or committee processes, including the ability to produce high-accuracy meeting minutes and manage corporate records.
- Technical Savvy: Proficiency with modern workplace tools (e.g., Google Workspace, Microsoft, Slack, Asana). Experience managing or troubleshooting IT systems and software. Experience with NetSuite is a significant asset.
- Communication & Language: Excellent written and verbal communication skills.
- Professional working proficiency in French (written and verbal) is strongly desired to support our Quebec-based operations and stakeholders.
- Problem-Solving & Adaptability: Strong troubleshooting skills with the ability to work flexibly and adapt to a varied and sometimes unpredictable role.
- Logistical Coordination: Experience coordinating complex meetings, corporate travel, and team events.
- Mission Alignment: Demonstrated engagement in local communities or social/environmental issues through volunteering or professional experience. You are excited about working in a mission-driven, Certified B Corp environment.
We know that people from underrepresented groups often hesitate to apply unless they meet 100% of the qualifications. If this role excites you and you believe you could thrive in it, we strongly encourage you to apply, even if your experience doesn’t perfectly match every qualification. We’d love to hear from you.
Compensation and Benefits
New Markets will provide a professional, rewarding work environment with opportunities for career growth. The compensation and benefits for this role include:
- Competitive salary range: $75,000 - $85,000, commensurate with experience;
- Three (3) weeks of vacation per calendar year, with increased vacation entitlements over time;
- Eleven (11) statutory and public holidays and two (2) additional floating holidays;
- Three (3) personal days;
- Half-day Fridays between Victoria Day and Labour Day and holiday closure between Christmas and New Years;
- Extended health and benefits plan;
- Phone allowance;
- Wellness allowance;
- Professional development allowance; and
- Eligibility after two years to join the New Markets Team Ownership Plan.
How to Apply
If you are interested in this exciting opportunity, please send a cover letter and resume in a single PDF. We will conduct interviews on a rolling basis until we select the ideal candidate.
Equal Employment Opportunity
New Markets is committed to equity in employment, diversity in our team, meaningful reconciliation, and social inclusion. We welcome and encourage applications from all races, colours, Indigenous status, religions, sexes, sexual orientations, gender identities, national origins, disabilities, protected veteran statuses, and other legally protected factors. If you are an applicant with a disability and require accommodation during the hiring process, please contact us.
We thank all applicants for their interest; however, we will contact only those selected for an interview.
