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Added 9 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 12 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will
Added 13 hours ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 13 hours ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 13 hours ago
CB
Manager, Information Technology
Columbia Basin Trust
Castlegar, BC
- Full-time
Proven experience managing IT operations in a multi-site environment, including helpdesk services, service delivery and end-user support.
Added 14 hours ago
NV
Intermediate Security & Network Analyst (ID#5558)
New Value Solutions
Surrey, BC · South Surrey, BC
- Contract
Support ongoing IT projects, helpdesk activities, and general technical operations.
Added 17 hours ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 17 hours ago
E
Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 17 hours ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 17 hours ago
E
Junior IT Desktop Support Specialist
Entuitive
Remote, Canada
- Full-time
- Remote
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 19 hours ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
The ideal candidate is a proactive IT leader who can manage technical operations, lead an internal support team, work with external technology vendors, and collaborate closely with…
Added 21 hours ago
OH
IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 1 day ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
A minimum of 5 years of experience in a technical support or helpdesk role.
Added 1 day ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 1 day ago
RC
Desktop Administrator II, IT Infrastructure
Ryan Companies US, Inc.
Calgary, AB
- Full-time
Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Added 1 day ago
AA
Level 1 IT Technician
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests,…
Added 1 day ago
AA
Level 1 IT Technician
AMI Attachments®
Hawkesville, ON
- Full-time
We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests,…
Added 1 day ago
IT Support Technician III / Senior Technician
Cosmetic Physician Partners
Montreal, QC
We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work…
Added 2 days ago
BS
Security Analyst
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
Cybersecurity degree or 2-4 years helpdesk or network support experience; or any combination of education and experience, which would provide an equivalent background.
Added 2 days ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
…Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge Memorial Hospital and its partners. The incumbent will rotate coverage of the helpdesk…
Added 2 days ago
KC
Site Reliability Engineer
KPMG Canada
Vaughan, ON
- Full-time
…engineers, periodic maintenance, and day-to-day troubleshooting of support / helpdesk / business…
Added 2 days ago
YI
Support Engineer in Test (Bilingual – French/English)
YuJa Inc.
Toronto, ON · North York, Ontario
- From $60,000 CAD / year
- Full-time
Assess severity/impact level and prioritize support requests accordingly. And escalate to technical lead if needed
Added 3 days ago
E
Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line…
Added 3 days ago
Support Center Analyst I
eSentire
Waterloo, ON
The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line…
Added 3 days ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…

New Value Solutions

Intermediate Security & Network Analyst (ID#5558)

Surrey, BC, Canada
South Surrey, BC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience providing Tier 2 technical support across IT security, networking, systems administration, or infrastructure environments.
Posting language: English
Posted: Oct 8, 2026

Original job description

New Value Solutions, a national IT consulting company, is seeking an Intermediate Security & Network Analyst to provide part-time Tier 2 security, network, and IT operations support. This role will work closely with internal technical staff to support security assessments, access management, infrastructure security, backup monitoring, IT projects, and day-to-day technical support.

This is an initial 3-month, part-time contract requiring approximately 4 hours per day, with the potential to transition into a full-time opportunity based on business needs and performance. This is an excellent opportunity for a candidate seeking to grow into a longer-term role supporting IT security, networking, and infrastructure operations.

Responsibilities:

Conduct security audits of external SaaS providers and document findings and recommendations.
Respond to Role-Based Access Control (RBAC) requests and support user access administration.
Review security assessments, alerts, and warnings from Microsoft Defender, Field Effect, and Obsidian Security.
Investigate security issues, recommend remediation activities, and implement approved changes under the direction of senior technical staff.
Assist with SQL Server security audits and related security improvements.
Support security initiatives involving Data Loss Prevention (DLP), Microsoft Purview, MCP, and Passkeys.
Monitor daily backups, investigate failures, and address identified issues.
Provide Tier 2 technical support and troubleshooting across security, networking, and IT infrastructure environments.
Assist with IT equipment purchasing, including laptops and related hardware.
Support ongoing IT projects, helpdesk activities, and general technical operations.
Maintain documentation of security findings, technical issues, and implemented changes.
Collaborate with internal technical staff to prioritize tasks and complete assigned activities.

Requirements:

3+ years of experience providing Tier 2 technical support across IT security, networking, systems administration, or infrastructure environments.
Strong working knowledge of network and infrastructure security concepts.
Experience reviewing security alerts, investigating technical issues, and implementing remediation activities.
Experience with Microsoft Defender or similar security monitoring and threat detection platforms.
Experience supporting identity and access management, including Role-Based Access Control (RBAC).
Experience troubleshooting network, server, endpoint, and infrastructure-related issues.
Knowledge of backup monitoring, troubleshooting, and recovery processes.
Familiarity with security assessments, vulnerability management, and security best practices.
Experience or familiarity with SaaS security reviews and SQL Server security.
Knowledge of Microsoft Purview, Data Loss Prevention (DLP), Passkeys, or related security technologies is an asset.
Experience with Field Effect and/or Obsidian Security is an asset.
Experience supporting IT projects, helpdesk operations, and IT equipment purchasing is an asset.
Strong technical troubleshooting, problem-solving, communication, and documentation skills.
Ability to work independently while following the direction of senior technical staff.
Availability to work approximately 4 hours per day for an initial 3-month contract, with potential for full-time hours.

If you have the necessary expertise and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.

ID# 5558

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More about this job

Responsibilities

Conduct security reviews, investigate alerts, manage access requests, and implement approved remediation across SaaS, SQL Server, network, and infrastructure environments. Monitor backups, provide Tier 2 support, assist with IT projects and equipment purchasing, and document findings and changes.

Requirements

Requires at least three years of Tier 2 support experience in IT security, networking, systems administration, or infrastructure, along with strong troubleshooting and security knowledge. Candidates should have experience with security monitoring, access management, remediation, and backups; familiarity with SaaS reviews, SQL Server security, and related security tools is an asset.

Skills

Tier 2 Technical Support
IT Security
Network Security
Infrastructure Security
Security Audits
Security Alert Investigation
Remediation
Microsoft Defender
Role-Based Access Control
Identity and Access Management
Network Troubleshooting
Systems Administration
Backup Monitoring
SaaS Security Reviews
SQL Server Security
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Tier 2 Support
IT Security
Network Security
Infrastructure Security
Security Audits
SaaS Security
Role-Based Access Control
Identity and Access Management
Microsoft Defender
Field Effect
Obsidian Security
SQL Server
Data Loss Prevention
Microsoft Purview
MCP
Passkeys
Backup Monitoring
Vulnerability Management
Security Alerts
Threat Detection
Systems Administration
Network Troubleshooting
Endpoint Support
Helpdesk
IT Operations
IT Projects
Equipment Purchasing
Remediation
Security Assessments
Technical Documentation

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