New Value Solutions, a national IT consulting company, is seeking an experienced Project Manager to lead the design and implementation of complex, cross-functional business transformation initiatives within a large enterprise program. This role will manage projects across business, technology, operations, change, and benefits workstreams, with responsibility for end-to-end planning, execution, implementation, and transition to operations.
Responsibilities:
- Lead end-to-end project delivery across design and implementation phases, from initiation and planning through deployment and closeout.
- Facilitate working sessions, design reviews, planning sessions, and decision-making forums with business, technology, operations, change, benefits, and senior stakeholders.
- Define project problem statements, outcomes, scope, assumptions, constraints, dependencies, success measures, and delivery approaches.
- Develop and maintain integrated project plans, schedules, milestones, resource plans, RAID logs, decision logs, action registers, change requests, and governance materials.
- Estimate project effort, sequence activities, manage dependencies, and coordinate cross-functional teams including operations leads, SMEs, Business Analysts, designers, developers, testers, change practitioners, and vendors.
- Develop project forecasts, track actuals and variances, support accruals and financial reporting, and maintain project budget controls.
- Prepare and support business cases, funding requests, executive updates, steering committee materials, status reports, and other governance deliverables.
- Support current-state assessments, process mapping, requirements gathering, business and gap analysis, future-state process design, and operating model development.
- Coordinate with technology teams on development, configuration, testing, defect resolution, release planning, and implementation activities.
- Support change impact assessments, communications, training and learning materials, readiness planning, go-live support, and transition-to-operations activities.
- Support the development of project metrics, KPIs, dashboards, baseline measures, benefits targets, and post-implementation reporting.
- Establish deliverable expectations, review project work products, coordinate approvals, and maintain complete and auditable project documentation.
- Proactively identify and manage project risks, issues, dependencies, resource constraints, scope changes, and stakeholder alignment challenges.
- Drive process improvement initiatives and implement sustainable improvements to project and business processes.
Requirements:
- 7+ years of project management experience delivering complex, cross-functional projects.
- Experience leading technology-enabled business transformation, modernization, or operating model change initiatives.
- Demonstrated experience delivering projects on time, within scope, and within budget while managing multiple workstreams and competing priorities.
- Strong experience developing and managing project plans, schedules, milestones, financial forecasts, status reports, RAID logs, decision logs, and governance materials.
- Strong stakeholder management and facilitation experience, including working with project teams, operational stakeholders, senior leadership, and executive sponsors.
- Proven experience working within matrix organizations involving cross-functional teams, shared accountabilities, and multiple reporting relationships.
- Experience supporting business design and implementation, technology delivery, change management, go-live planning, and deployment activities.
- Experience in the insurance industry and/or public sector. Candidates with experience in both are strongly preferred.
- Experience driving process improvement initiatives and identifying and implementing sustainable operational improvements.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Strong written and verbal communication skills with the ability to produce concise, decision-ready materials for leadership and operational audiences.
- Strong understanding of Lean and SAFe (Scaled Agile Framework) methodologies and experience working within hybrid delivery environments.
- Hands-on experience with Azure DevOps for project delivery, including work item management, milestone tracking, cross-team progress tracking, and stakeholder reporting.
- Ability to work independently as a self-starter while effectively collaborating within large cross-functional teams.
Preferred Requirements:
- PMP, PgMP, or equivalent project/program management certification.
- Experience with end-to-end claims processes, workers' compensation, insurance operations, or disability management.
- Lean or Six Sigma certification.
- Prosci or other organizational change management certification.
- Experience coaching project team members and contributing to project/program management standards and best practices.
If you have the necessary expertise and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.
ID# 5557
