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Added 1 month ago
Sr. Cloud Platform Engineer (Network and Cloud Operations)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Sr. Manager, Cloud Platform, the Sr. Cloud Platform Engineer will be responsible for designing, maintaining and supporting cloud infrastructure and operations for HOOPP’s…
Added 24 days ago
Cloud Network Engineer - Staff
OpenTable
Toronto, ON
You will be part of a hardworking Network Operations team that provides the backbone to ensure that diners and restaurants stay connected all over the world. In this role, you'll be…
Added 3 months ago
Cloud Network Engineer
T-Rex Solutions
Remote, Canada
$100,000 to $145,000 USD / year
Full-time · Remote
T-Rex Solutions is looking to select a Cloud Network Engineer to support the US Department of the Treasury TCloud enterprise cloud development effort. This effort aims to facilitate…
Added 3 months ago
Senior Cloud Network Engineer
Gore Mutual Insurance
Cambridge, Ontario
Full-time
The Senior Cloud Network Engineer's responsibility is to design, implement, and manage scalable, secure, and high-performance hybrid cloud network architectures. This role is crucial for…
Added 4 months ago
Cloud Network Engineer
T-Rex Solutions
Remote, Canada
$100,000 to $150,000 USD / year
Full-time · Remote
T-Rex Solutions is looking to select a Cloud Network Engineer to support the US Department of the Treasury TCloud enterprise cloud development effort. This effort aims to facilitate…
Added 2 months ago
Senior Cloud Network Engineer
Telesat
Ottawa, ON
Full-time
The Cloud Network Engineer will assist with the planning, building and operation of Cloud-based infrastructure. They will bridge gaps between on-premises networks and Cloud-based networks,…
Added 4 months ago
Senior Cloud Network Engineer
T-Rex Solutions
Remote, Canada
$120,000 to $170,000 USD / year
Full-time · Remote
T-Rex Solutions is looking to select a Senior Cloud Network Engineer to support the US Department of Education enterprise cloud development effort. This position will be responsible for…
Added 3 months ago
Senior Cloud Network Engineer
Gore Mutual Insurance
Cambridge, Ontario
The Senior Cloud Network Engineer's responsibility is to design, implement, and manage scalable, secure, and high-performance hybrid cloud network architectures. This role is crucial for…
Added 2 days ago
Software Development Engineer Intern - Summer 2027 (CAN)
Amazon
Vancouver, BC
At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an…
Added 1 day ago
AI Engineer
NetBrain
Toronto, ON
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud…
Added 2 days ago
Staff Software Engineer
VGS
Canada
Full-time
Security & Networking Foundations: Solid understanding of cloud security, API Gateways, load balancing, and network isolation, viewing security as a fundamental engineering constraint, not…
Added 3 days ago
Z Scaler Consultant
C-Serv
Remote, Canada
Contract · Remote
We're working with a confidential enterprise client to find a Senior Zscaler Engineer who can take ownership of a complex, multi-platform security environment - ZIA, ZPA, Zscaler for…
Added 3 days ago
Senior Software Engineer, Customer Engineering
NetBrain
Toronto, ON
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud…
Added 4 days ago
Cloud Engineer DevSecOps
Valtech
Montreal, QC
Cloud-native security (IAM, secrets management, network policies)
Added 5 days ago
Security Engineer , AI Security
Amazon
Vancouver, BC
…ground up? The Amazon AI Security team is looking for a Security Engineer to design security controls and validate that our AI and machine learning (ML) services, applications, and emerging…
Added 5 days ago
Network Engineer
J&M Group
Montreal, QC
Full-time
We are seeking an experienced Network & SD-WAN Architect with expertise in Palo Alto Prisma SD-WAN, Cisco Networking, and Enterprise Network Transformation. The ideal candidate will be…
Added 5 days ago
173788
Piper Companies
ON · Durham, ON
Full-time
Piper Companies is seeking a Security Engineer to support a leading organization in the technology and government services industry. The Security Engineer will be responsible for ensuring…
Added 5 days ago
Infrastructure Engineer
LanceSoft, Inc.
Montreal, QC
Contract
Certifications in network/security/cloud technologies (e.g., CCNA, AWS, Azure, etc.) are a plus.
Added 16 days ago
Network Engineer
Affinity
Surrey, BC
Contract
We are seeking a skilled Network Engineer to lead and execute network upgrade projects within a Windows-based environment. The ideal candidate will be responsible for assessing, planning,…
Added 18 days ago
Infrastructure Operations Engineer
NexGen Cloud
Quebec, QC
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive…
Added 18 days ago
Staff Infrastructure Engineer
VGS
Canada
Full-time
As a Staff Infrastructure Engineer, you will serve as a technical leader on our Platform Engineering team. You will design, scale, and fortify global cloud infrastructure designed to handle…
Added 23 days ago
Cyber Security Analyst
SkyAlyne
Ottawa, ON
$85,000 to $100,000 CAD / year
Full-time
Implement and manage security controls and policies in cloud and on-premise environments.
Added 23 days ago
Unified Communications Voice Engineer (ID#5411)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Voice Engineer to manage enterprise level CcaaS contact center cloud solutions, with expertise in deploying…
Added 24 days ago
Senior Infrastructure Engineer (Toronto)
The Redesign Group
Toronto, ON
$120,000 to $160,000 CAD / year
The Senior Infrastructure Engineer is responsible for designing and leading the delivery of customer infrastructure solutions within the professional services organization. This role…
Added 20 days ago
IT Infrastructure Engineer - Network
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
Full-time
This position is for someone with 5-7 years of network and security experience working a variety of network areas, to include the following disciplines: routing/switching, data center,…

New Value Solutions

Unified Communications Voice Engineer (ID#5411)

Vancouver, BC, Canada
Greater Vancouver, BC, Canada

Job type: Contract
Apply by: Sep 26, 2026
Posting language: English
Posted: Aug 27, 2026

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Original job description

New Value Solutions, a national IT consulting company, is seeking a Senior Voice Engineer to manage enterprise level CcaaS contact center cloud solutions, with expertise in deploying AI-based call handlers and voice systems. Leading the administering, supporting, maintaining, and optimizing Voice systems across contact centers and back office operations.

Responsibilities:

Five9 Cloud CcaaS: Managing and supporting cloud-based contact center solutions provided by Five9.
Five9 System Integration: Overseeing the integration of Five9 systems with existing infrastructure and applications.
Onsite Monitoring and Support: Providing real-time monitoring and hands-on support for voice systems to ensure optimal performance and rapid issue resolution.
Voice and DID Management: Administering voice resources, including Direct Inward Dialing (DID) numbers, to maintain seamless communication capabilities.
IVR / Attendant / Call Flow Design and Optimization: Handling the design, addition, change, removal, and optimization of Interactive Voice Response (IVR) systems, automated attendants, and call flows.
Security Management: Applying knowledge of security management as it pertains to voice systems, including firewalls, application and data security, policy enforcement, and risk remediation.
Architecture and Integration: Designing, reviewing, and implementing complex voice systems and integrating voice-related infrastructure components.
Voice Solution Design and Lifecycle Management
Participation in the design and evaluation of Voice solutions is a key responsibility. This includes actively managing the full lifecycle of Voice solutions and related infrastructure to ensure they remain current, secure, and effective.
Technical Guidance and Project Support
The role provides advice, technical information, and guidance to project teams, investigating alternative options for proposed Voice communication solutions and supporting the implementation of infrastructure projects.
Incident Management and Problem Resolution
Monitoring the Incident Management System is essential, including reporting, investigating, and coordinating efforts to resolve problems. All incidents are recorded in the designated tracking tool, with documentation provided to assist in the diagnosis and resolution tracking process.

Requirements:

Proven senior Voice Engineer with the expertise in managing and implementing complex voice solutions, including extensive experience with Contact Center as a Service (CcaaS), AI-driven call routing, and AI contact center technologies.
Demonstrated ability to oversee the deployment and integration of Microsoft TEAMS Voice and Azure Communication Services (ACS) to support modern communication environments.
Extensive hands-on experience with Five9 (or similar) Cloud CcaaS, including system integration, voice and DID management, and onsite monitoring and support.
Strong understanding and practical skills in IVR/Attendant/Call Flow design, optimization, and management, including additions, changes, and removals.
Ability to architect, review, and implement complex voice infrastructure integrations, ensuring seamless operation with related systems.
Experience in the design and evaluation of Voice solutions and technologies, actively managing the lifecycle of voice infrastructure.
Proven track record in providing technical guidance, advice, and information to project teams, including investigating and recommending alternative voice communication solutions.

If you have the necessary expertise and able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.

ID# 5411

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More about this job

Responsibilities

Manage and optimize enterprise-level CcaaS contact center cloud solutions, specifically focusing on Five9 and AI-based call handlers. Responsible for the full lifecycle of voice systems, including design, integration, security management, and real-time monitoring.

Requirements

Requires a senior Voice Engineer with extensive experience in CcaaS, AI-driven routing, and Five9 integration. Must be proficient in Microsoft Teams Voice, Azure Communication Services, and IVR/call flow design.

Skills

Five9 Cloud CcaaS
Microsoft Teams Voice
Azure Communication Services
IVR Design
Call Flow Optimization
DID Management
Voice Infrastructure Integration
AI Call Routing
Incident Management
Security Management
Voice Solution Design
Lifecycle Management
Network Firewalls
Contact Center Administration
Technical Guidance
Voice System Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Unified Communications
Voice Engineer
CcaaS
Five9
AI Call Routing
Microsoft Teams Voice
Azure Communication Services
IVR
DID
Call Flow
Contact Center
Voice Infrastructure
Incident Management
Network Security
Firewalls
IT Consulting
Voice Solution Design
Lifecycle Management
Cloud Communications
Enterprise Voice

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