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Added 15 mins ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 29 mins ago
G
Forest Gardens Farm Team
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Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 29 mins ago
BW
Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
With the Program Manager, coordinates in-reach supports from community partners. Acts as main point- of-contact for the scheduling of in-reach activities and brings forward recommendations…
Added 59 mins ago
W
HR Business Partner
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Grande Prairie, AB
- Full-time
Must have strong computer skills and proficient with HRIS systems
Added 59 mins ago
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HR Generalist
Weyerhaeuser
Delta, BC
- Full-time
…better place. We’re committed to being a leader in climate change solutions and to our company values: safety, integrity, citizenship, sustainability, and inclusion; driven to achieve…
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- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 1 hour ago
ML
Manager, Human Resources
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Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
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Added 1 hour ago
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Project Engineer
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Toronto, ON · North York, ON
- Full-time
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Added 1 hour ago
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Construction Project Manager
ACH Engineering
Mississauga, ON
- Full-time
Role Description The Construction Project Manager role at ACH is a full-time, on-site position based in Mississauga, ON. This role oversees end-to-end project delivery for high-compliance…
Added 1 hour ago
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Portfolio Administrator - AM-26-226
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Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 1 hour ago
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Health And Safety Consultant
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Penetanguishene, ON
- Temporary
The Manager, HR Operations and Employee Health and Safety is currently seeking a Health & Safety Consultant. The position plays a key role in fostering a culture of safety at Waypoint…
Added 1 hour ago
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Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Day Shift Monday through Friday - Schedule subject to change
Added 1 hour ago
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Project Manager
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Edmonton, AB
- Full-time
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Added 1 hour ago
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Senior Quality Assurance Manager – Food Manufacturing
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Toronto, ON
- Full-time
On-site (5 days per week)
Added 2 hours ago
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Senior Associate, Account Transfers
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Toronto, ON · YNG
- Full-time
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Added 2 hours ago
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Government Relations Manager
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Edmonton, AB · Calgary, AB
- Full-time
As a Government Relations Manager, you are responsible for executing on key strategies to advance ATB Financial's business goals, while monitoring legislative developments and translating…
Added 2 hours ago
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Assistant Manager, Site Marketing (12-Month Contract)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 2 hours ago
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Senior Project Manager
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Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
We are currently recruiting for a Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in either Vancouver, British…
Added 2 hours ago
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IT Operations Centre Analyst - ITOC
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Toronto, ON
- Full-time
This position will be reporting to the Manager, IT Operations.
Added 2 hours ago
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Community Support Worker - Kelowna
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Kelowna, BC
- Part-time
…position of 20hrs/week or more. The benefits and criteria may change from time to time at the discretion of…
Added 2 hours ago
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Specialist, Data Developer
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Added 2 hours ago
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Physiotherapist Resident - Rehabilitation & Supportive Care Services
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Halifax, NS
- Full-time
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 3 hours ago
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Sr Project Manager Delivery Lead (35688)
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Toronto, ON
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Collaborate with cross-functional delivery teams, SMEs, and pre-sales teams to support project scoping, Statements of Work (SOWs), and Change Requests.
Added 3 hours ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 3 hours ago
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Principal Product Manager
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Toronto, ON
- Full-time
Our team brings deep engineering expertise and first-hand knowledge of how organizations operate, distribute change at scale, and manage risk. We specialize in control plane engineering,…

New West Truck Centres

Service Advisor

2150 South Highway Dr SE, Redcliff, AB, T0J 2P0, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply on newwesttruckcentres.na.teamtailor.com About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 30, 2026

Original job description

Service Advisor – Medicine Hat, AB

Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Salary: $50,000–$60,000 + Monthly Performance Bonus

Why Work Here

New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.

We’ve built our team around people who care about doing things the right way. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to listen, coach, and support your growth.

Trained Well

You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset.

No prior trucking experience? No problem. We’ll teach you the industry.

Paid Well

Our total compensation package offers job security, health and dental coverage, EFAP support, vision care, life insurance, RRSP matching, and paid vacation.

The salary range for this position is $50,000 to $60,000, based on education and experience. A monthly performance bonus is also available.

The Role

Under the supervision of the Service Office Manager, the Service Advisor is the face of our business.

You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.

This is a full-time position working Monday through Friday from 8:00 AM to 5:00 PM.

You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.

A Day in the Life of a Service Advisor

You start your shift by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.

As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, while others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout your day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.

You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.

By the end of your day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Customer Relations – 70% of Your Time

Be the first point of contact and create a positive, professional experience for every customer
Ask the right questions to understand customer needs and ensure accurate service recommendations
Build trust and rapport through clear communication and follow-up
Act as a liaison between customers and internal teams, including Service, Parts, and Sales
Keep customers informed throughout the service process
Ensure accuracy of all customer and vehicle information
Promote additional services that add value to the customer experience

Problem Solving – 30% of Your Time

Think on your feet and find solutions in a fast-paced environment
Coordinate with technicians and parts teams to keep work flowing efficiently
Stay organized while managing multiple customers and timelines
Take ownership of challenges and see them through to resolution

Education / Certification

High School Diploma required
Post-secondary education in a related field is an asset

Experience

Strong customer service experience is required, including retail, hospitality, call centre, or other customer-facing roles
Automotive or trucking experience is an asset but not required
We welcome candidates from outside the industry who bring the right attitude and communication skills
Ability to stay calm and professional in a fast-paced environment
Strong communication skills with the ability to explain information clearly
Positive, team-first mindset
Strong organizational skills and ability to manage multiple priorities

3 Things to Be Successful as a Service Advisor

Genuine desire to help people and solve problems
Strong communication and relationship-building skills
Curiosity and willingness to learn every day

Other Details

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required.

Apply on newwesttruckcentres.na.teamtailor.com About employer

More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, managing their service needs and coordinating with internal teams to ensure efficient operations. They are responsible for building rapport, providing accurate service recommendations, and resolving any issues that arise during the service process.

Requirements

Candidates must have a high school diploma and strong customer service experience, with retail or hospitality backgrounds being highly valued. While automotive or trucking industry experience is considered an asset, it is not required as the company provides comprehensive training.

Skills

Customer service
Communication
Problem solving
Relationship building
Organization
Time management
Conflict resolution
Interpersonal skills
Professionalism
Teamwork

Benefits

Health coverage
Dental coverage
Vision care
Life insurance
RRSP matching
Paid vacation
Monthly performance bonus
EFAP support

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Customer Service
Transportation
Freightliner
Western Star
Automotive
Trucking
Retail
Hospitality
Performance Bonus
RRSP Matching
Client Relations
Operations Management
Technical Support
Scheduling
Problem Solving
Communication
Team Collaboration

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