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Added 10 mins ago
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Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
- Full-time
Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking
Added 10 mins ago
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Bilingual Customer Service Representative
Kelly
St. Catharines, ON
- Full-time
We're looking for an enthusiastic, motivated individual to join our client’s team as a Bilingual Customer Service Advisor in St. Catharines, ON!
Added 10 mins ago
Employee Relations - Employee Relations Partner
The Erb Group
Mississauga, ON
…goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional…
Added 10 mins ago
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Tax Advisor, Canadian Corporate Tax and Advisory Services
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Has at least four years of relevant experience in Canadian corporate taxation; relevant cross-border tax experience is considered an asset;
Added 10 mins ago
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Financial Planning Specialist
RBC
AB
- Full-time
…clients of RBC. As a valued partner, you will also assist with business development, opportunity spotting and revenue…
Added 10 mins ago
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Financial Advisor
RBC
Halifax, NS
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 10 mins ago
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Associate
RBC
Ottawa, ON
- Full-time
Ad hoc analysis on products and/or accounts as directed by the Advisor Team.
Added 10 mins ago
SL
Business Development Partner
Sun Life
Toronto, ON
- Full-time
Must hold a valid Life Insurance Agent’s license in the province where this role is located · Must hold a valid Mutual Fund license or obtain it within the first 90 days
Added 10 mins ago
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Consultant ou consultante en planification financière / Consultant -Financial Planning Services
Sun Life
Montreal, QC · Quebec, QC · Sun Life Montreal Metcalfe
- Full-time
Added 10 mins ago
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Business Development Consultant
Sun Life
Toronto, ON
- Full-time
Work closely with the BDP and advisors transitioning from developing advisor to other advisor segments with emphasis on practice management, coaching including business planning, effective…
Added 24 mins ago
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Senior Development Manager, Project & Development Services
Cushman & Wakefield
Toronto, ON
- Full-time
Acts as the trusted business advisor and strategic partner by the clients both internally and externally.
Added 24 mins ago
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Service Advisor-OpenRoad Toyota Peace Arch
OpenRoad Auto Group
Surrey, BC
- Full-time
OpenRoad reserves the right to modify this job description as business needs require.
Added 24 mins ago
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Financial Services Associate, Imperial Service
CIBC
Vaughan, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 24 mins ago
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Associate Financial Advisor
CIBC
Kamloops, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 24 mins ago
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Financial Service Associate, Imperial Service
CIBC
Leduc, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 24 mins ago
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Senior Director, Capital Markets Finance
CIBC
Toronto, ON
- Full-time
As Senior Director, Capital Markets Finance, you will report to and act as a senior advisor the Capital Markets CFO, supporting the broader CFO mandate across financial performance,…
Added 24 mins ago
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Diesel Mechanic
Premier Truck Group
Oshawa, ON
- Full-time
· Must possess Provincial License such as Red Seal/310T
Added 24 mins ago
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Human Resources Manager
Agropur
Don Mills
- Full-time
RegularThe Human Capital Manager acts as a trusted advisor and influencer to site managers in Alberta and Manitoba (Edmonton Milk, Edmonton Ice Cream, and Winnipeg). The incumbent provides…
Added 40 mins ago
Manager, Planning & Estimating, Pacific Link
Trans Mountain
Calgary, AB
Support project stage-gate reviews, business case development, investment approvals, and regulatory submissions through the provision of planning and estimating deliverables.
Added 40 mins ago
Business Advisor - Burnaby, North & West Vancouver, BC Branches
Scotiabank
Burnaby, BC
Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting Scotiabank’s Service Standard
Added 40 mins ago
Banking Advisor Trainee - Ouellette & Park
Scotiabank
Windsor, ON
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 40 mins ago
Legal Manager - Mississauga Head Office
JT International S.A.
Mississauga, ON
They must be able to provide high quality legal advice, strategic recommendations across multiple business units of JTI Canada. The ideal candidate will have broad commercial and regulatory…
Added 55 mins ago
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Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 55 mins ago
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Director, Private Capital Investments
Kilmer Van Nostrand Co. Limited
Toronto, ON
- Full-time
Kilmer Group is a multi-generational platform for business development and investment, built on operational excellence, long-term stewardship, and trusted relationships. Headquartered in…
Added 55 mins ago
Mid-Market Customer Success Manager
Brex
Vancouver, BC
We currently require three days per week in office - Monday, Wednesday and Thursday

New West Truck Centres

Service Advisor

4110 9 Ave N, Lethbridge, AB, T1H 6L9, Canada

$45,000 to $58,000 CAD / month · Full-time

Apply on newwesttruckcentres.na.teamtailor.com About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $58,000 CAD / month
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 10, 2026

Original job description

Service Advisor – Lethbridge, AB

Why Work Here

New West Truck Centres has been a trusted name in Western Canada’s transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support.

Our Lethbridge branch is a key part of our Alberta operations, known for its strong team environment and commitment to customer service. We’ve built our team around people who care about doing things the right way.

Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to listen, coach, and support your growth.

Trained Well

You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset.

No prior trucking experience? No problem. We’ll teach you the industry.

Paid Well

Our total compensation package offers job security, health, dental, EFAP, vision care, and life insurance.

The salary range for this position is $45,000 to $58,000, based on education and experience. A monthly bonus is also available.

The Role

Under the supervision of the Service Office Supervisor, the Service Advisor is the face of our business.

You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.

You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.

A Day in the Life of a Service Advisor

You start your day by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.

As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout the day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.

You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.

By the end of the day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Customer Relations – 70% of your time is spent here

Be the first point of contact and create a positive, professional experience for every customer
Ask the right questions to understand customer needs and ensure accurate service recommendations
Build trust and rapport through clear communication and follow-up
Act as a liaison between customers and internal teams (Service, Parts, Sales)
Keep customers informed throughout the service process
Ensure accuracy of all customer and vehicle information
Promote additional services that add value to the customer experience

Problem Solving – 30% of your time is spent here

Think on your feet and find solutions in a fast-paced environment
Coordinate with technicians and parts teams to keep work flowing efficiently
Stay organized while managing multiple customers and timelines
Take ownership of challenges and see them through to resolution

Education / Certification

High School Diploma required
Post-secondary education in a related field is an asset

Experience

Strong customer service experience is required (retail, hospitality, call center, or other customer-facing roles)
Automotive or trucking experience is an asset but not required
We welcome candidates from outside the industry who bring the right attitude and communication skills
Ability to stay calm and professional in a fast-paced environment
Strong communication skills with the ability to explain information clearly
Positive, team-first mindset

3 Things To Be Successful as a Service Advisor

Genuine desire to help people and solve problems
Strong communication and relationship-building skills
Curiosity and willingness to learn every day

Other Details

This is a 40-hour per week position, which may include weekday evenings and Saturdays
The above description is a summary of responsibilities and not an exhaustive list

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve

Professional references will be required

Apply on newwesttruckcentres.na.teamtailor.com About employer

More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, managing their service needs and guiding them through the repair process. They coordinate with technicians and parts teams to ensure efficient operations and high-quality customer service.

Requirements

A high school diploma is required, with post-secondary education considered an asset. Candidates must possess strong customer service experience and the ability to work in a fast-paced environment.

Skills

Customer service
Problem solving
Communication
Relationship building
Organization
Time management
Interpersonal skills
Conflict resolution
Professionalism
Teamwork

Benefits

Health insurance
Dental care
Vision care
Life insurance
EFAP
Monthly bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Customer Service
Freightliner
Western Star
Transportation
Automotive
Trucking
Retail
Hospitality
Problem Solving
Relationship Building
Operations
Technician Coordination
Service Process
Communication

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Jobs in Canada