Intermediate ServiceNow Business Analyst
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Our Vaughan client is need of an Intermediate ServiceNow Business analyst for a full time permanent position.
Are you a ServiceNow pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned environment and help shape how IT services get delivered across the business.
What you’ll do
Administer, configure, and support core ServiceNow ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog
Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench
Test, troubleshoot, and resolve platform issues, and provide hands-on user support
Build and maintain integrations using REST/SOAP APIs and middleware
Use the Automated Test Framework (ATF) to keep releases stable and reliable
Improve the user experience through Service Portal / Employee Center
Explore and put ServiceNow AI capabilities to work
Take on project and business analysis work, from gathering requirements to delivering results
What you bring
Strong hands-on experience with ServiceNow administration and configuration
Solid working knowledge of ITIL processes and ITSM best practices
Experience working in formal IT service delivery and change management environments
Working knowledge of JavaScript, REST/SOAP APIs, and integration concepts
Experience supporting SaaS and cloud-based applications (preferred)
Proven project management skills
Nice to have
PMP designation, or training in Business Analysis or Project Management fundamentals
ServiceNow certifications (CSA, CIS-ITSM)
More about this job
Responsibilities
Administer, configure, support, and improve ServiceNow ITSM modules and related capabilities, including CSM, CAB Workbench, integrations, automated testing, and user-facing portals. Troubleshoot platform issues, support users, explore AI capabilities, and contribute to project and business analysis from requirements gathering through delivery.
Requirements
Candidates should have hands-on ServiceNow administration and configuration experience, knowledge of ITIL and ITSM best practices, and experience in formal service delivery and change management environments. Working knowledge of JavaScript, REST/SOAP APIs, and integrations, along with project management skills, is expected; SaaS/cloud experience, PMP or relevant training, and ServiceNow certifications are preferred or considered assets.
Skills
- ServiceNow Administration
- ServiceNow Configuration
- IT Service Management
- ITIL Processes
- Incident Management
- Request Management
- Change Management
- Problem Management
- Knowledge Management
- Service Catalog
- Customer Service Management
- JavaScript
- REST/SOAP APIs
- Integration Development
- Automated Test Framework
- Business Analysis
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
Keywords
- ServiceNow
- ITSM
- ITIL
- Incident Management
- Request Management
- Change Management
- Problem Management
- Knowledge Management
- Service Catalog
- Customer Service Management
- CAB Workbench
- JavaScript
- REST APIs
- SOAP APIs
- Middleware
- Automated Test Framework
- Service Portal
- Employee Center
- ServiceNow AI
- SaaS
- Cloud Applications
- Business Analysis
- Requirements Gathering
- Project Management
- PMP
- CSA
- CIS-ITSM