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Added 8 mins ago
Accounting Intern (Winter 2027)
Walter Group
Westmount, QC
Volunteer
REPORTS TO: Accounting Manager / Corporate Controller
Added 8 mins ago
Senior Manager, Global Corporate Development
The Global Institute for Health and Human Rights
Langley (District), BC · Langley, BC
Full-time
Share This: Share Senior Manager, Global Corporate Development on FacebookShare Senior Manager, Global Corporate Development on LinkedInShare Senior Manager, Global Corporate Development on…
Added 8 mins ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 24 mins ago
AMLATF Investigator
Coast Capital
Surrey, BC
Full-time
As directed, assist the Senior Manager, Financial Intelligence Unit in accomplishing department goals through projects, initiatives and compliance program development.
Added 24 mins ago
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 24 mins ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 39 mins ago
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 39 mins ago
Finance Manager
WOW 1 DAY PAINTING
Vancouver, BC
Full-time
We are looking for a hands-on Finance Manager to build and manage the finance function for a small but growing business.
Added 1 hour ago
Business Development Representative
Intelex Technologies ULC
Toronto, ON
Full-time
Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable,…
Added 1 hour ago
Maintenance Technician
Centurion Associates Inc
Ottawa, ON
Full-time
Operate properties consistent with the expectations of Centurion’s corporate standards and approved annual budgets. Be responsible for ensuring all Centurion Property Associates’ policies…
Added 1 hour ago
Sr. Environmental Manager
Det'on Cho Corp
NT
Full-time
Reporting to the Managing Director, the Senior Environmental Manager, Det’on Cho Environmental, supports the leadership and delivery of the company’s environmental services and operations.…
Added 1 hour ago
Major Incident Management Specialist - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Career development and advancement opportunities
Added 1 hour ago
Finance Manager
1-800-GOT-JUNK?
Vancouver, BC
Full-time
We are looking for a hands-on Finance Manager to build and manage the finance function for a small but growing business.
Added 1 hour ago
Category Manager
Food Basics
Toronto, ON · Etobicoke, ON
Full-time
The Category Manager is responsible for managing the assigned category of products including profitability, sales, advertising, category planning, vendor negotiations, SKU selection, and…
Added 1 hour ago
Canadian Tax Manager
Alimentation Couche-Tard
Laval, QC
Full-time
Reporting to the Canadian Tax Director within the Corporate Finance team, the Canadian Tax Manager will provide advice on income tax matters, primarily from a Canadian perspective.
Added 1 hour ago
Industrial Relations (IR) Specialist And Policy Development
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
The Industrial Relations (IR) Specialist and Policy Development role focuses on managing employee relations, ensuring compliance with labour legislation, and developing comprehensive HR…
Added 1 hour ago
Senior Analyst, Events Operations
Walmart Canada
Mississauga, ON
Full-time
…Canada events and business initiatives. Reporting to the Sr. Manager, Event Operations, this role provides operational, financial, sourcing and project support across the event lifecycle,…
Added 1 hour ago
Bartender | Part-time | Pantages Hotel
Silver Hotel Group
Toronto, ON
Part-time
Perform other duties as assigned by the Food & Beverage Supervisor or Manager.
Added 1 hour ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
You will report to the Quality Manager. The position has no direct reports and works daily across Production, Packaging, Maintenance, Quality Control, Microbiology, R&D and Regulatory…
Added 1 hour ago
Corporate Parts Manager
Westerra Equipment
Abbotsford, BC
Full-time
…relationships across our branch network. This role turns our corporate parts strategy into consistent execution and measurable…
Added 2 hours ago
(CAN) Pharmacy Manager
Walmart Canada
Olds, AB
Contract
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 2 hours ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
Own and optimize RBC's corporate card program portfolio globally, spanning Purchasing Cards, Ghost Cards, and corporate credit programs. Partner with leading card vendors and ensure…
Added 2 hours ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Lead the strategy and operations of RBC's corporate travel, corporate card, and employee expense applications portfolio. As the day-to-day owner of vendor relationships and expense…
Added 2 hours ago
Branch Manager (Lake Cowichan Branch)
First West
Lake Cowichan, BC
We are currently seeking a Branch Manager to join our team.
Added 2 hours ago
Systems Administrator-GCGCON
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Manager, Systems and Infrastructure, the Systems Administrator is responsible for the implementation, administration, maintenance, monitoring, and support…

Newrest

Customer Service Representative

Calgary, AB, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Experience: Minimum 2 years of experience in commercial or customer services positions
Posting language: English
Posted: Sep 29, 2026

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Original job description

Implementation of the Commercial Strategy and Business development in its area of action to achieve sales and profit objectives, following the policies and strategies set-up by Newrest.

Management of Customer account, point of contact of the Customer assigned by the Sales Director when the contract is awarded or during a tender process.

Organization and business planning to identify priorities.

Guarantee the provision of an excellent service to the Customers, applying the procedures and protocols of services designed by Newrest.

Should prepare and keep update all the support documents of execution of a contract:

Keep the flight program and service forecast per flight and per class updated.
Prepare meals specifications with pictures, loading ratio charts and similar documents used in the different sections of the catering unit.
Input all the data in Winrest IT system and train the Dispatch on the way to input daily figures and issue the delivery note.
Liaise with the Executive Chef in order to get sure that all recipes are input in the system and link to all relevant services provided.
Issue and distribute the list of specific instructions and relevant SOP’s requested by the Customer and included in the Catering Agreement.
Summarize the main points of the Catering Agreement and inform accordingly each department. Keep the Customer operational manual always updated with tracking of changes communicated inside the unit in order to keep the relevant traceability on changes and updates.

Monitor the communication with the Customer and inform the different departments of the catering unit of any change or updates.

Monitor the customer complaints and send the feed-back to the Customers.

Keep the price list updated and inform accordingly Finance Department about any change or update.

Consolidate and keep the overview of the Customer performance.

Inform the Commercial Department and Management of the unit and country of any issues, deviances, non-compliance and try to anticipate the problems.

Update the Account PNL in cooperation with the Commercial Director in order to follow-up the profitability of the account, keep all financial data to build the budget with the Country Management Team.

Meet with Stations Managers or Airline local Representatives on a regular basis in order to get the operational feed-back.

Follow-up with the Airline Corporate contact (Performance Manager, Area Manager, etc...) any feed-back on the operations and service perception as well as on the day-to-day operations.

Prepare marketing supports for any existing Customer visit (name of the customer on the welcome board, Newrest activity report booklet, presentation room with flowers, flag of the Airline, etc..., goodies and small gifts.

Prepare a presentation of Newrest for new potential Customer jointly with the Commercial Director.

Prepare food tasting (Chef Table) with Customer Representative as per Customer request.

Get the training on use of Customer specific software (Air Vision, IFX, Skyspace, Colibri to give a few examples) all the specific web platforms used by some Airlines to follow & monitor operations with access to instructions and train some key staff of Dispatch, Finance Department (Invoicing), Production, Equipment Control, etc...

Liaise with Airlines representatives if issues on these web platforms or if issues on data access

(Catering order, last minute orders, equipment push orders, inventories, etc...).

Manage customer complaints efficiently and reactively (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the Customer).

Assist the Quality Assurance Department prior to the audits & attend the client quality audits.

Monitor on a random basis some spot checks during the production process to be sure that all specific Customer’s requirements are implemented, understood and get any feed-back in case of problems.

Ensure and centralize an efficient external / internal operational communication between the unit and the clients.

Control & supervise flight reports & corrective responses: provide acknowledge receipt within 24h00 and get sure that relevant feedback is sent to the Customer within 48h00.

Ensure that invoicing process is accurate and that all relevant information regarding price change, adjustments, invoicing details, payments terms are up to date and communicated with anticipation.

Participate in daily operational unit meetings.

Collect all information about all Airport activity, new airline planning to start operating, opening of a new lounge, opportunity of retail business at the airport, all relevant information about new development that the CSR will forward to the Commercial Director.

Liaise with the Sales Director and the Global Account Director for any communication/information regarding any incidences (aircraft delay, serious discrepancy), change of interlocutors, Customer 00projects developed locally, changes planned. That communication with the matrix organization is very important in order to keep the capacity of reaction which makes the reputation of our company and keep a good knowledge of how the business is moving. That will also help our board of Directors to make some relevant strategic decision.

The CSM should have all the key information updated and should be the one to whom any person within Newrest organization will refer for any question regarding the Customer Agreement requirements, modifications and updates, dead-lines, standard formats, SOP’s, contractual terms, etc... and he will be the one who guarantee that all the key members of the structure are aware and have all the relevant information for the good execution of the contract.

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 2 years of experience in commercial or customer services positions
A previous experience on Airlines customer services is appreciated
English and French fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

About Newrest

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

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More about this job

Responsibilities

Manage airline customer accounts and catering agreements, coordinate operational requirements across departments, and ensure excellent service delivery and timely resolution of customer complaints. Monitor account performance, pricing, invoicing, and compliance while supporting audits, customer visits, and commercial development opportunities.

Requirements

A bachelor’s degree in Business Administration, Management, or a related field and at least two years of experience in commercial or customer service roles are required; airline customer service experience is appreciated. The role calls for fluent English and French, strong customer focus and negotiation skills, attention to detail, organization, commercial awareness, flexibility, and excellent computer skills.

Skills

Customer Account Management
Customer Service
Commercial Strategy
Business Development
Contract Administration
Complaint Resolution
Operational Communication
Financial Performance Monitoring
Invoicing Coordination
Quality Assurance
Audit Support
Food Catering Operations
Airline Customer Relations
Negotiation
Attention to Detail
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Airline Catering
Customer Account Management
Customer Service
Commercial Strategy
Business Development
Catering Agreement
Standard Operating Procedures
Winrest
Air Vision
IFX
Skyspace
Colibri
Flight Program
Service Forecasting
Meal Specifications
Loading Ratio Charts
Customer Complaints
Account Profitability
Profit And Loss
Budgeting
Invoicing
Price List Management
Quality Audits
Corrective Actions
Food Safety
Operational Communication
Microsoft Office
Airline Operations
Customer Satisfaction

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