Find work in Canada.

320,892 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
Project Manager/Business Analyst
Brunel
Calgary, AB
$120 to $140 CAD / hour
Contract
Brunel is currently seeking a Project Manager/Business Analyst to support Project Fusion by enabling effective coordination across the Procure to Pay Business Workstream. This role focuses…
Added 14 mins ago
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
Full-time
…design, Product on solution fit, Operations on serviceability and delivery readiness, and Finance on commercial terms. Involve colleagues early, clarify responsibilities, and keep…
Added 15 mins ago
Project Coordinator
Metso
Sudbury, ON · Burlington, ON · Montreal, QC
…activities, managing documentation, and supporting project delivery. Your work will contribute to efficient project execution, strong customer satisfaction, and overall project…
Added 15 mins ago
Senior Manager, Product Services Group and Investment Funds
Scotiabank
Toronto, ON
Lead delivery of complex assignments and projects, exercise judgement and identify solutions to provide recommendations to business partners and senior management.
Added 15 mins ago
Facilitator & Learning Support Specialist - Tangerine
Scotiabank
Moncton, NB
The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and…
Added 15 mins ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance,…
Added 31 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Barrie, ON
$50,000 to $53,000 CAD / year
Full-time
…Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric…
Added 31 mins ago
Chief Project Officer, and Executive Director, Capital Planning and Projects
Vancouver Coastal Health
North Vancouver, BC
$89.06 to $133.59 CAD / hour
Full-time
This executive role leads a team of experts through an Integrated Project Delivery (IPD) and/or leads in full collaboration with the Alliance Leadership team in a partnership model that…
Added 44 mins ago
Administrative Assistant
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
Ensure proper on-hand delivery of office and general supplies
Added 44 mins ago
In Store Bakery - Manager Bakery
Sobeys
Dieppe, NB
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 45 mins ago
Senior Manager, Community Programs
Homeward Trust Edmonton
Edmonton, AB
Oversee the review cycle through the Manager, Housing Supports: the annual Contract Accountability Review, the twice-yearly Program Impact Review and, with Finance, the Annual Financial…
Added 1 hour ago
Group Benefits Manager
Fuze HR Solutions
Mississauga, ON
Full-time
We are looking for an experienced Group Benefits Manager to lead group benefits administration for small-group clients.
Added 1 hour ago
IT Services Manager
Sym-Tech Dealer Services
Richmond Hill, ON
$85,000 to $100,000 CAD / year
Contract
The IT Services Manager is responsible for the day-to-day leadership and coordination of Sym-Tech’s IT Support function, including oversight of al IT Support team and management of IT…
Added 1 hour ago
Manager, Distribution Rates & Economics
Ontario Energy Board
Toronto, ON
The Manager, Distribution Rates and Economics, is responsible for managing, organizing, and coordinating the analysis of applications relevant to rate regulated electricity distributors in…
Added 1 hour ago
Senior Manager, Engineering
Scotiabank
Toronto, ON
The team is seeking a Senior Manager, Engineering responsible for managing an ambitious team of engineers and QA focused on executing approved solution designs and ensuring delivery meets…
Added 1 hour ago
Senior Manager, Wealth Credit Structuring
Scotiabank
Toronto, ON
The Senior Manager, Wealth Credit Structuring supports the National Director, Wealth Credit Structuring in the management and resolution of problem loan accounts domiciled to Private…
Added 1 hour ago
PIA Client Relationship Associate
TD
Toronto, ON
Full-time
Direct support staff in the professional and personable delivery of client service
Added 1 hour ago
Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
Full-time
The investment Associate is a client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment…
Added 1 hour ago
Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
Full-time
This is an administrative-focused role committed to managing and growing client relationships through high quality service delivery, attention to detail and proactive support.
Added 1 hour ago
Security Engineer/SRE - AEM/Adobe
Capgemini
Toronto, ON
Adobe Experience Manager exposure, particularly Edge Delivery Services and Assets as a Cloud Service
Added 1 hour ago
Cloud Security Engineer
Paymentus Group Inc
Richmond Hill, ON
Full-time
…support the Paymentus SaaS platform. This role reports to the Manager of Security Engineering and works closely with Engineering, Cloud Infrastructure, DevOps, Platform Engineering,…
Added 1 hour ago
Application Specialist
Toronto Public Library
Toronto, ON
$93,948.4 to $106,000 CAD / year
Full-time
The Applications Specialist is responsible for supporting the Lead and Manager in implementing and maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist…
Added 1 hour ago
Project Leader
Ontario Power Generation
Oshawa, ON
Full-time
Education Level: 4 year University degree, preferably in Engineering, finance, business or economics
Added 1 hour ago
Technology Partner, Human Resources
TMX Group
Toronto, ON
Full-time
The Technology Partner serves as the dedicated Single Point of Contact (SPOC) and strategic relationship manager between Global Human Resources, Talent Acquisition, Total Rewards, and…
Added 1 hour ago
Manager - Risk Management
American Express
Toronto, ON
Full-time
…promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. The objective of the Financial Crimes and ICS Data Office…

Newrest

Customer Service Representative

Calgary, AB, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Experience: Minimum 2 years of experience in commercial or customer services positions
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Implementation of the Commercial Strategy and Business development in its area of action to achieve sales and profit objectives, following the policies and strategies set-up by Newrest.

Management of Customer account, point of contact of the Customer assigned by the Sales Director when the contract is awarded or during a tender process.

Organization and business planning to identify priorities.

Guarantee the provision of an excellent service to the Customers, applying the procedures and protocols of services designed by Newrest.

Should prepare and keep update all the support documents of execution of a contract:

Keep the flight program and service forecast per flight and per class updated.
Prepare meals specifications with pictures, loading ratio charts and similar documents used in the different sections of the catering unit.
Input all the data in Winrest IT system and train the Dispatch on the way to input daily figures and issue the delivery note.
Liaise with the Executive Chef in order to get sure that all recipes are input in the system and link to all relevant services provided.
Issue and distribute the list of specific instructions and relevant SOP’s requested by the Customer and included in the Catering Agreement.
Summarize the main points of the Catering Agreement and inform accordingly each department. Keep the Customer operational manual always updated with tracking of changes communicated inside the unit in order to keep the relevant traceability on changes and updates.

Monitor the communication with the Customer and inform the different departments of the catering unit of any change or updates.

Monitor the customer complaints and send the feed-back to the Customers.

Keep the price list updated and inform accordingly Finance Department about any change or update.

Consolidate and keep the overview of the Customer performance.

Inform the Commercial Department and Management of the unit and country of any issues, deviances, non-compliance and try to anticipate the problems.

Update the Account PNL in cooperation with the Commercial Director in order to follow-up the profitability of the account, keep all financial data to build the budget with the Country Management Team.

Meet with Stations Managers or Airline local Representatives on a regular basis in order to get the operational feed-back.

Follow-up with the Airline Corporate contact (Performance Manager, Area Manager, etc...) any feed-back on the operations and service perception as well as on the day-to-day operations.

Prepare marketing supports for any existing Customer visit (name of the customer on the welcome board, Newrest activity report booklet, presentation room with flowers, flag of the Airline, etc..., goodies and small gifts.

Prepare a presentation of Newrest for new potential Customer jointly with the Commercial Director.

Prepare food tasting (Chef Table) with Customer Representative as per Customer request.

Get the training on use of Customer specific software (Air Vision, IFX, Skyspace, Colibri to give a few examples) all the specific web platforms used by some Airlines to follow & monitor operations with access to instructions and train some key staff of Dispatch, Finance Department (Invoicing), Production, Equipment Control, etc...

Liaise with Airlines representatives if issues on these web platforms or if issues on data access

(Catering order, last minute orders, equipment push orders, inventories, etc...).

Manage customer complaints efficiently and reactively (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the Customer).

Assist the Quality Assurance Department prior to the audits & attend the client quality audits.

Monitor on a random basis some spot checks during the production process to be sure that all specific Customer’s requirements are implemented, understood and get any feed-back in case of problems.

Ensure and centralize an efficient external / internal operational communication between the unit and the clients.

Control & supervise flight reports & corrective responses: provide acknowledge receipt within 24h00 and get sure that relevant feedback is sent to the Customer within 48h00.

Ensure that invoicing process is accurate and that all relevant information regarding price change, adjustments, invoicing details, payments terms are up to date and communicated with anticipation.

Participate in daily operational unit meetings.

Collect all information about all Airport activity, new airline planning to start operating, opening of a new lounge, opportunity of retail business at the airport, all relevant information about new development that the CSR will forward to the Commercial Director.

Liaise with the Sales Director and the Global Account Director for any communication/information regarding any incidences (aircraft delay, serious discrepancy), change of interlocutors, Customer 00projects developed locally, changes planned. That communication with the matrix organization is very important in order to keep the capacity of reaction which makes the reputation of our company and keep a good knowledge of how the business is moving. That will also help our board of Directors to make some relevant strategic decision.

The CSM should have all the key information updated and should be the one to whom any person within Newrest organization will refer for any question regarding the Customer Agreement requirements, modifications and updates, dead-lines, standard formats, SOP’s, contractual terms, etc... and he will be the one who guarantee that all the key members of the structure are aware and have all the relevant information for the good execution of the contract.

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 2 years of experience in commercial or customer services positions
A previous experience on Airlines customer services is appreciated
English and French fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

About Newrest

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

Apply About employer

More about this job

Responsibilities

Manage airline customer accounts and catering agreements, coordinate operational requirements across departments, and ensure excellent service delivery and timely resolution of customer complaints. Monitor account performance, pricing, invoicing, and compliance while supporting audits, customer visits, and commercial development opportunities.

Requirements

A bachelor’s degree in Business Administration, Management, or a related field and at least two years of experience in commercial or customer service roles are required; airline customer service experience is appreciated. The role calls for fluent English and French, strong customer focus and negotiation skills, attention to detail, organization, commercial awareness, flexibility, and excellent computer skills.

Skills

Customer Account Management
Customer Service
Commercial Strategy
Business Development
Contract Administration
Complaint Resolution
Operational Communication
Financial Performance Monitoring
Invoicing Coordination
Quality Assurance
Audit Support
Food Catering Operations
Airline Customer Relations
Negotiation
Attention to Detail
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Airline Catering
Customer Account Management
Customer Service
Commercial Strategy
Business Development
Catering Agreement
Standard Operating Procedures
Winrest
Air Vision
IFX
Skyspace
Colibri
Flight Program
Service Forecasting
Meal Specifications
Loading Ratio Charts
Customer Complaints
Account Profitability
Profit And Loss
Budgeting
Invoicing
Price List Management
Quality Audits
Corrective Actions
Food Safety
Operational Communication
Microsoft Office
Airline Operations
Customer Satisfaction

Report this job