Jobs in Canada

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Added 13 mins ago
A-
Breakthru Beverage Canada | Gestionnaire de territoire – Grand Montréal
A3 - Les agences de vins, bières et spiritueux
Montreal, QC
- Contract
As a Territory Manager, you will be responsible for meeting or exceeding pre-determined service expectations while promoting product and fulfilling route management objectives. Through…
Added 13 mins ago
OR
Wireless Sales Associate - 5778 Aurora
OSL Retail Services Inc
Aurora, ON
- Other
Wireless Sales Associate | Full-Time | 5778 Aurora, ON.
Added 28 mins ago
BK
Shift manager - fast food restaurant
Burger King
Huntsville, ON
- Full-time
Ensure that food and service meet quality control standards
Added 28 mins ago
GD
GARAGE - Seasonal Sales Associate - Lambton Mall
Groupe Dynamite
Sarnia, ON
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 58 mins ago
W
Territory Manager-India
WIDIA
Belleville, ON
- Full-time
Incumbent has to deliver the Top line and bottom line and drive the strategic initiatives to develop business for future growth of sales in territory.
Added 1 hour ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.
Added 1 hour ago
MJ
Service Manager
Manufacturing Job Site
Antigonish, NS
- Full-time
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 1 hour ago
MJ
Service Manager
Manufacturing Job Site
Moncton, NB
- Full-time
We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 2 hours ago
OR
Wireless Sales Associate - 3053 Markham
OSL Retail Services Inc
Markham, ON
- Other
Wireless Sales Associate | Part -Time | 3053 Markham, ON.
Added 2 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
You'd join a small but mighty AE team in Montreal, reporting to the Sales Manager, with real input into how this motion gets built and direct mentorship from our co-founders as you grow…
Added 2 hours ago
A
Account Executive Mid Market
Alvéole
Montreal, QC
- Full-time
You'd join a small but mighty AE team in Montreal, reporting to the Sales Manager, with real input into how this motion gets built and direct mentorship from our co-founders as you grow…
Added 2 hours ago
SM
Senior Account Manager (Client Growth + Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 3 hours ago
EB
Temp Key Holder-The Cosmetics Company Store-Part Time-Winnipeg, MB
ELC Beauty LLC
Winnipeg, MB
- Part-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 4 hours ago
HB
Assistant Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Store Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 4 hours ago
HB
Assistant Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 4 hours ago
HB
Store Manager - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Manager - BOSS Store, Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 4 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 4 hours ago
HB
Assistant Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 4 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…

Newrest

Customer Service Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Mar 28, 2027
Experience: Minimum 2 years of experience in commercial or customer services positions
Posting language: English
Posted: Sep 29, 2026

Original job description

Implementation of the Commercial Strategy and Business development in its area of action to achieve sales and profit objectives, following the policies and strategies set-up by Newrest.

Management of Customer account, point of contact of the Customer assigned by the Sales Director when the contract is awarded or during a tender process.

Organization and business planning to identify priorities.

Guarantee the provision of an excellent service to the Customers, applying the procedures and protocols of services designed by Newrest.

Should prepare and keep update all the support documents of execution of a contract:

Keep the flight program and service forecast per flight and per class updated.
Prepare meals specifications with pictures, loading ratio charts and similar documents used in the different sections of the catering unit.
Input all the data in Winrest IT system and train the Dispatch on the way to input daily figures and issue the delivery note.
Liaise with the Executive Chef in order to get sure that all recipes are input in the system and link to all relevant services provided.
Issue and distribute the list of specific instructions and relevant SOP’s requested by the Customer and included in the Catering Agreement.
Summarize the main points of the Catering Agreement and inform accordingly each department. Keep the Customer operational manual always updated with tracking of changes communicated inside the unit in order to keep the relevant traceability on changes and updates.

Monitor the communication with the Customer and inform the different departments of the catering unit of any change or updates.

Monitor the customer complaints and send the feed-back to the Customers.

Keep the price list updated and inform accordingly Finance Department about any change or update.

Consolidate and keep the overview of the Customer performance.

Inform the Commercial Department and Management of the unit and country of any issues, deviances, non-compliance and try to anticipate the problems.

Update the Account PNL in cooperation with the Commercial Director in order to follow-up the profitability of the account, keep all financial data to build the budget with the Country Management Team.

Meet with Stations Managers or Airline local Representatives on a regular basis in order to get the operational feed-back.

Follow-up with the Airline Corporate contact (Performance Manager, Area Manager, etc...) any feed-back on the operations and service perception as well as on the day-to-day operations.

Prepare marketing supports for any existing Customer visit (name of the customer on the welcome board, Newrest activity report booklet, presentation room with flowers, flag of the Airline, etc..., goodies and small gifts.

Prepare a presentation of Newrest for new potential Customer jointly with the Commercial Director.

Prepare food tasting (Chef Table) with Customer Representative as per Customer request.

Get the training on use of Customer specific software (Air Vision, IFX, Skyspace, Colibri to give a few examples) all the specific web platforms used by some Airlines to follow & monitor operations with access to instructions and train some key staff of Dispatch, Finance Department (Invoicing), Production, Equipment Control, etc...

Liaise with Airlines representatives if issues on these web platforms or if issues on data access

(Catering order, last minute orders, equipment push orders, inventories, etc...).

Manage customer complaints efficiently and reactively (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the Customer).

Assist the Quality Assurance Department prior to the audits & attend the client quality audits.

Monitor on a random basis some spot checks during the production process to be sure that all specific Customer’s requirements are implemented, understood and get any feed-back in case of problems.

Ensure and centralize an efficient external / internal operational communication between the unit and the clients.

Control & supervise flight reports & corrective responses: provide acknowledge receipt within 24h00 and get sure that relevant feedback is sent to the Customer within 48h00.

Ensure that invoicing process is accurate and that all relevant information regarding price change, adjustments, invoicing details, payments terms are up to date and communicated with anticipation.

Participate in daily operational unit meetings.

Collect all information about all Airport activity, new airline planning to start operating, opening of a new lounge, opportunity of retail business at the airport, all relevant information about new development that the CSR will forward to the Commercial Director.

Liaise with the Sales Director and the Global Account Director for any communication/information regarding any incidences (aircraft delay, serious discrepancy), change of interlocutors, Customer 00projects developed locally, changes planned. That communication with the matrix organization is very important in order to keep the capacity of reaction which makes the reputation of our company and keep a good knowledge of how the business is moving. That will also help our board of Directors to make some relevant strategic decision.

The CSM should have all the key information updated and should be the one to whom any person within Newrest organization will refer for any question regarding the Customer Agreement requirements, modifications and updates, dead-lines, standard formats, SOP’s, contractual terms, etc... and he will be the one who guarantee that all the key members of the structure are aware and have all the relevant information for the good execution of the contract.

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 2 years of experience in commercial or customer services positions
A previous experience on Airlines customer services is appreciated
English and French fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

About Newrest

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

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More about this job

Responsibilities

Manage airline customer accounts and catering agreements, coordinate operational requirements across departments, and ensure excellent service delivery and timely resolution of customer complaints. Monitor account performance, pricing, invoicing, and compliance while supporting audits, customer visits, and commercial development opportunities.

Requirements

A bachelor’s degree in Business Administration, Management, or a related field and at least two years of experience in commercial or customer service roles are required; airline customer service experience is appreciated. The role calls for fluent English and French, strong customer focus and negotiation skills, attention to detail, organization, commercial awareness, flexibility, and excellent computer skills.

Skills

Customer Account Management
Customer Service
Commercial Strategy
Business Development
Contract Administration
Complaint Resolution
Operational Communication
Financial Performance Monitoring
Invoicing Coordination
Quality Assurance
Audit Support
Food Catering Operations
Airline Customer Relations
Negotiation
Attention to Detail
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Airline Catering
Customer Account Management
Customer Service
Commercial Strategy
Business Development
Catering Agreement
Standard Operating Procedures
Winrest
Air Vision
IFX
Skyspace
Colibri
Flight Program
Service Forecasting
Meal Specifications
Loading Ratio Charts
Customer Complaints
Account Profitability
Profit And Loss
Budgeting
Invoicing
Price List Management
Quality Audits
Corrective Actions
Food Safety
Operational Communication
Microsoft Office
Airline Operations
Customer Satisfaction

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