Jobs in Canada

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Added 1 month ago
R
Agentic AI Lead
RBC
Toronto, ON
- Full-time
What you need to succeed – Must have’s :
Added 1 month ago
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Intern in Engineering - Aircraft Performance (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Possesses good programming skills (Fortran, Visual Basic, C++, C#, Python and/or Matlab), as well as working knowledge of a UNIX operating system environment are assets.
Added 1 month ago
BC
AI Developers
BrainRidge Consulting
Toronto, ON
- Full-time
As an AI Developer, you will build and productionize modern AI applications, agents, and intelligent workflows for our clients. This is a hands-on engineering role for someone who combines…
Added 1 month ago
NV
Predictive Analytics Specialist (ID#5549)
New Value Solutions
Calgary, AB
- Contract
Are you able to work three days per week onsite in Downtown Calgary and two days remotely?
Added 1 month ago
AM
SoC Lead Engineer – LEC & Low Power Signoff
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Added 1 month ago
AM
Silicon Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Proficiency in C, C++, Assembly, Verilog, System Verilog, and scripting languages such as Python, Perl, and Make
Added 1 month ago
AM
RTL/Firmware Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Scripting and automation in Python; exposure to Perl, Ruby, or Makefile-based build systems
Added 1 month ago
AM
Analog Designer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
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AM
Firmware Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
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AM
Software System Designer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Prior experience of scripting with Perl, Python, Shell, TCL/TK, and AutoIT is an added advantage
Added 1 month ago
AM
Silicon Design Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
Create automation and test content using Python and other scripting languages.
Added 1 month ago
DS
Analyste de données / Data Analyst
Data Sciences
Montreal, QC
- Full-time
Expérience en Python et/ou R afin de manipuler et analyser de grands ensembles de données.
Added 1 month ago
UG
Research Scientist
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Experience or training with research-based software such as SPSS, Overview, R, SAS, Python, SQL, Stata, NVivo, JMP, REDCap, etc. considered an asset.
Added 1 month ago
SS
Client Implementation & Service, Assistant Vice President
State Street
Toronto, ON
- Full-time
Familiarity with SQL, Python, and experience with VBA coding is preferred
Added 1 month ago
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Stage - Hiver 2027 - Administration des contrats, analyse des ventes et marketing / Internship - Winter 2027 - Contract Administration, Sales Analysis & Marketing
RTX
Longueuil, QC
- Full-time
HTML, Python script, JavaScript et concepts généraux de sites web.
Added 1 month ago
SS
Staff Software Developer – AI Products
Safe Software
Remote, Canada
- $147,200 to $160,400 CAD / year
- Full-time
- Remote
Safe Software is looking for an experienced developer to join our Cloud Applications team and take a leading technical role in our FME AI Service, AI Assist Plugin, and future AI product…
Added 1 month ago
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Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
Python (PySpark or pandas) for ingestion, validation and automation.
Added 1 month ago
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Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
Python (PySpark or pandas) for ingestion, validation and automation.
Added 1 month ago
NL
Senior Helpdesk Manager
Next Level Games
Vancouver, BC
- $110,000 to $137,500 CAD / year
- Full-time
Please note that this is an on-site position, requiring five days per week at our Vancouver studio
Added 1 month ago
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Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
- Full-time
Added 1 month ago
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Staff Systems Engineer – Synthetic Aperture Radar (SAR) Missions | Remote Opportunity | Fastwater Staffing
HIKINEX
Remote, Canada
- Full-time
- Remote
Added 1 month ago
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
Programming skills in R and Python; C ++ also an asset.
Added 1 month ago
T
Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
We are looking for a savvy Senior Java Developer to join our growing Prime Technology team. The hire will be responsible for designing, building, maintaining, and supporting applications…
Added 1 month ago
TE
Intern, Predictive Insights - Real-time Monitoring & Analytics
TC Energy
Calgary, AB
- Full-time
All applicants must have legal authorization to work in
Added 1 month ago
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Business Systems Engineer Intern, Finance Technology (Summer 2027)
Lyft
Toronto, ON
- $40 to $43 CAD / hour
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role

Next Level Games

Senior Helpdesk Manager

Vancouver, BC, Canada

$110,000 to $137,500 CAD / year · Full-time

Apply on nextlevelgames.applytojob.com About employer

Applications open in a new tab.

Job details

Pay: $110,000 to $137,500 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

WHO WE ARE
Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd.

We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation Force, Luigi’s Mansion 3 and most recently Mario Strikers™: Battle League.

At NLG, we believe that a project finds success when we collaborate. Therefore, we place careful consideration to build an environment where everyone feels welcome and has fun in the process of achieving our shared goals.

WHAT YOU'LL BE DOING
This is a new role, and it's a foundational one. You'll take a support function that has grown organically and turn it into a mature service desk. That means building the model as much as running it: how tickets flow, what we commit to, how we track our hardware, and what “good” looks like when we measure it.

You'll lead a small front-line team and set the standard for how IT shows up for the studio. If you believe great support is a craft rather than a queue, this is your room to build. You will report to NLG’s IT Director to ensure alignment with the broader studio vision.

Please note that this is an on-site position, requiring five days per week at our Vancouver studio.

The Service Model

Design and run our ticketing workflow end to end - intake, routing, prioritization, escalation
Build automation into processes to reduce admin and free the team to focus on employee experience
Define SLAs that matter to the studio and help the team deliver on them
Establish the KPIs worth tracking - first-contact resolution, time to resolution, backlog health, CSAT - and report on them honestly
Build out self-service and a knowledge base so common problems stop being tickets at all

The End-User Experience

Own all user-facing hardware and software across the studio
Set the tone for customer service: responsive, human, and genuinely helpful
Make support proactive, not reactive - regular floor walkabouts, meeting-room and AV health checks, follow-ups after significant issues
Be the escalation point the studio trusts, and the calm one when something breaks during crunch

Assets and Hardware

Own workstation and monitor inventory end to end - accurate records, not just a spreadsheet
Run the hardware refresh cycle, including the judgment call of where machines are best placed to support development and production
Manage procurement intake, receiving, spares, and disposal

The Team

Lead, coach, and grow a small front-line team
Build a rotation and coverage model so knowledge isn't stuck with one person
Create a genuine development path from the desk into deeper technical work
Lead by example, consistently demonstrating qualities including flexibility, respect, and kindness, and helping to maintain a culture where we are all responsible for making great games for our players to enjoy

WHO WE'RE LOOKING FOR
This is a support leadership role, not a backend infrastructure one. Servers, storage, networking, and build infrastructure sit with our Systems team. If your goal is to own the studio's support experience and build a service function properly, while leading and engaging a team to high performance, this is the role for you.

IT here isn't a cost centre and doesn't behave like one. We're close to development, we care about how the studio experiences us, and we measure whether we're helping. You'll have the mandate to build this the right way, the support to do it, and IT leadership who has done it before and won't micromanage you through it.

Requirements:

Proven experience leading or anchoring a service desk in a fast-moving environment
Hands-on strength across Windows and macOS endpoint support, identity basics (AD/Entra, SSO, MFA), and common studio-adjacent tooling
Practical ownership of an ITSM/ticketing platform
A track record of building processes from the ground up and driving adoption across teams
Asset management experience, including hardware lifecycle and refresh planning
Genuine customer-service instincts - you understand business needs, take initiative and ownership, and follow through on commitments
The judgment to know when to be hands-on, when to involve the right people, and when to escalate

Nice to Haves

Game studio, VFX, animation, or other creative production experience
Familiarity with high-performance creative workstations, GPUs, and large-file workflows
Exposure to Perforce or similar version control in a production pipeline
Scripting or automation ability (PowerShell, Python) for the boring parts
Experience introducing a service model to a team that didn't have one

WHY YOU'LL LOVE WORKING HERE

Competitive annual leave and benefits, including discretionary performance bonus program, health coverage and RRSP matching
Support for mental health, financial well-being, legal assistance and more through our Employee Assistance Program
Access to our in-studio gym and extensive media library
Join a committee – board games, sports, or something else – it’s all here!
Discounted shopping for Nintendo products and merchandise at the online employee store
A workplace that values inclusivity and encourages continuous growth
A chance to be part of Nintendo, creating award winning games that make an impact

The hiring range for this position is $110,000 to $137,500 CAD annually and is subject to change. The final base salary compensation will be based on factors such as skills, education, and experience.

At NLG, we know the best teams are made up of players with different skills, perspectives, and experience. We're committed to creating a workspace where everyone can contribute and feel included. If you need any accommodations during the hiring process, please contact careers@nextlevelgames.com, and we will do our best to support your needs.

We wish to thank all applicants in advance; however, only those under consideration will be contacted. We are currently only considering applicants who already have work eligibility and are residing in or willing to relocate to Metro Vancouver.

Apply on nextlevelgames.applytojob.com About employer

More about this job

Responsibilities

You will design and manage the studio's service desk, including ticketing workflows, hardware inventory, and service level agreements. Additionally, you will lead and coach a front-line team to ensure high-quality, proactive IT support for all studio employees.

Requirements

The role requires proven experience leading a service desk in a fast-paced environment and strong technical proficiency with Windows, macOS, and identity management systems. Candidates must demonstrate a track record of building processes from the ground up and possess excellent customer service instincts.

Skills

Service desk management
ITSM
Ticketing workflow
Hardware lifecycle management
Windows support
macOS support
Identity management
AD/Entra
SSO
MFA
Automation
Team leadership
Customer service
Asset management
Procurement
KPI reporting

Benefits

Annual leave
Performance bonus program
Health coverage
RRSP matching
Employee Assistance Program
In-studio gym
Media library
Discounted shopping for Nintendo products

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Windows
macOS
Active Directory
Entra
SSO
MFA
Hardware Refresh
Asset Management
KPI
SLA
Automation
PowerShell
Python
Perforce
Game Development
Endpoint Support
Procurement
Technical Leadership
IT Support
Ticketing System
Customer Experience
Inventory Management
Studio Operations

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Jobs in Canada