Find work in Canada.

623,247 jobs across our Canadian network. How we count

Jobs in Canada

Email me new jobs Save this search

Added 1 month ago
R
Senior Manager, AML Risk Analytics
RBC
Toronto, ON
- Full-time
The Senior manager, AML Risk Analytics is a transformational role that bridges risk strategy, transaction monitoring, and investigative operations, ensuring effective financial crime…
Added 1 month ago
UG
Research Scientist
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
…relevant to the DataNB mandate. The Research Scientist provides senior leadership within the unit and shares in the responsibility of ensuring DataNB's long-term sustainability. This…
Added 1 month ago
N
Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
Python (PySpark or pandas) for ingestion, validation and automation.
Added 1 month ago
N
Senior Data Engineer, Analytics
nesto
Vancouver, BC
- Full-time
Python (PySpark or pandas) for ingestion, validation and automation.
Added 1 month ago
NL
Senior Helpdesk Manager
Next Level Games
Vancouver, BC
- $110,000 to $137,500 CAD / year
- Full-time
Scripting or automation ability (PowerShell, Python) for the boring parts
Added 1 month ago
K
Engineer (Electrical Power) - High Current Lab
Kinectrics
Toronto, ON
- Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 1 month ago
H
Staff Systems Engineer – Synthetic Aperture Radar (SAR) Missions | Remote Opportunity | Fastwater Staffing
HIKINEX
Remote, Canada
- Full-time
- Remote
This is a highly senior technical role requiring the ability to connect mission-level requirements with spacecraft systems, SAR payloads, processing systems, and end-user applications.
Added 1 month ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
Programming skills in R and Python; C ++ also an asset.
Added 1 month ago
T
Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
We are looking for a savvy Senior Java Developer to join our growing Prime Technology team. The hire will be responsible for designing, building, maintaining, and supporting applications…
Added 1 month ago
L
Business Systems Engineer Intern, Finance Technology (Summer 2027)
Lyft
Toronto, ON
- $40 to $43 CAD / hour
Design, build, and maintain automation workflows using Workato, Python, and related tools under the mentorship of senior team members
Added 1 month ago
SL
Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Data Science, as a Senior Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in…
Added 1 month ago
A
Senior Software Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk’s Data Platform is building the next generation of data infrastructure, AI native, scalable, and developer-friendly systems that power analytics, AI, real-time insights, and…
Added 1 month ago
L
Senior Cybersecurity Engineer
lululemon
Vancouver, BC
- Full-time
As a Senior Cybersecurity Engineer, you will design, build, and deploy scalable security capabilities that reduce risk and enable secure technology delivery. You will translate security…
Added 1 month ago
Software Architect
Zynga
Toronto, ON
…implementation of AI-powered tools and systems that elevate developer productivity and player experiences at scale. We're looking for outstanding engineers with a passion for artificial…
Added 1 month ago
Z
Senior Technical Artist
Zynga
Toronto, ON
- $99,800 to $147,680 CAD / year
To strengthen our current and future game developments, we are looking for an experienced Senior Technical Artist to join a specialized technical team focused on prototyping and creating…
Added 1 month ago
H
Lead AI engineer
Hays
Halifax, NS
- $150,000 to $175,000 CAD / year
- Full-time
Partner with architects and senior engineering leaders on AI services, machine learning platforms, agent-based workflows, data pipelines, and application integrations.
Added 1 month ago
L
Senior Python Developer
Luxoft
Toronto, ON
- Full-time
· Strong Python experience in enterprise environments
Added 1 month ago
Senior Manager, Balance Sheet Management - International Banking
Scotiabank
Toronto, ON
Provide timely insights and recommendations to support International Banking ALCO discussions, senior management decision-making, risk limit management, and the execution of Treasury…
Added 1 month ago
Senior Manager, Balance Sheet Management - International Banking (Bilingual Spanish)
Scotiabank
Toronto, ON
Provide timely insights and recommendations to support International Banking ALCO discussions, senior management decision-making, risk limit management, and the execution of Treasury…
Added 1 month ago
Economics Senior Analyst or Specialist
Pembina Pipeline Corporation
Calgary, AB
Pembina’s Calgary Office is actively hiring for an Economics Senior Analyst or Specialist to join the Commercial & Marketing Forecasting and Reporting team within Financial Services.
Added 1 month ago
S&
Développeur(euse) principal(e), Logiciels IA | Senior AI Software Developer
S & E Services Limited Partnership
Montreal, QC
- Full-time
Maîtrise approfondie de Python, notamment du développement asynchrone, des tests et des cadres d’applications Web modernes tels que FastAPI; connaissance pratique de TypeScript, Node.js et…
Added 1 month ago
BO
Economist, Canadian Economic Analysis Department Rotation Program
Bank of Canada
Ottawa, ON
- Full-time
…into clear briefings, research, and analytical products for senior management and Governing Council. After completing the rotation, you will be placed permanently in one division, where you…
Added 1 month ago
TR
Principal Resource Geologist
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $138,000 to $170,000 CAD / year
- Full-time
…to guide high-impact decisions. You are expected to mentor senior practitioners, and influence across…
Added 1 month ago
Senior Analyst, Sourcing Enablement
HelloFresh
Toronto, ON
We’re hiring a Senior Analyst to join our Sourcing Enablement Team within Supply Chain Enablement & Insights at HelloFresh. In this role, you will partner closely with purchasing leaders,…
Added 1 month ago
Reference Data Lead – Security Master
Capco
Toronto, ON
This is a senior role with broad visibility and influence across the firm. You’ll be responsible for the quality, governance, and integrity of reference data across multiple asset classes,…

Next Level Games

Senior Helpdesk Manager

Vancouver, BC, Canada

$110,000 to $137,500 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $110,000 to $137,500 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

WHO WE ARE
Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd.

We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation Force, Luigi’s Mansion 3 and most recently Mario Strikers™: Battle League.

At NLG, we believe that a project finds success when we collaborate. Therefore, we place careful consideration to build an environment where everyone feels welcome and has fun in the process of achieving our shared goals.

WHAT YOU'LL BE DOING
This is a new role, and it's a foundational one. You'll take a support function that has grown organically and turn it into a mature service desk. That means building the model as much as running it: how tickets flow, what we commit to, how we track our hardware, and what “good” looks like when we measure it.

You'll lead a small front-line team and set the standard for how IT shows up for the studio. If you believe great support is a craft rather than a queue, this is your room to build. You will report to NLG’s IT Director to ensure alignment with the broader studio vision.

Please note that this is an on-site position, requiring five days per week at our Vancouver studio.

The Service Model

Design and run our ticketing workflow end to end - intake, routing, prioritization, escalation
Build automation into processes to reduce admin and free the team to focus on employee experience
Define SLAs that matter to the studio and help the team deliver on them
Establish the KPIs worth tracking - first-contact resolution, time to resolution, backlog health, CSAT - and report on them honestly
Build out self-service and a knowledge base so common problems stop being tickets at all

The End-User Experience

Own all user-facing hardware and software across the studio
Set the tone for customer service: responsive, human, and genuinely helpful
Make support proactive, not reactive - regular floor walkabouts, meeting-room and AV health checks, follow-ups after significant issues
Be the escalation point the studio trusts, and the calm one when something breaks during crunch

Assets and Hardware

Own workstation and monitor inventory end to end - accurate records, not just a spreadsheet
Run the hardware refresh cycle, including the judgment call of where machines are best placed to support development and production
Manage procurement intake, receiving, spares, and disposal

The Team

Lead, coach, and grow a small front-line team
Build a rotation and coverage model so knowledge isn't stuck with one person
Create a genuine development path from the desk into deeper technical work
Lead by example, consistently demonstrating qualities including flexibility, respect, and kindness, and helping to maintain a culture where we are all responsible for making great games for our players to enjoy

WHO WE'RE LOOKING FOR
This is a support leadership role, not a backend infrastructure one. Servers, storage, networking, and build infrastructure sit with our Systems team. If your goal is to own the studio's support experience and build a service function properly, while leading and engaging a team to high performance, this is the role for you.

IT here isn't a cost centre and doesn't behave like one. We're close to development, we care about how the studio experiences us, and we measure whether we're helping. You'll have the mandate to build this the right way, the support to do it, and IT leadership who has done it before and won't micromanage you through it.

Requirements:

Proven experience leading or anchoring a service desk in a fast-moving environment
Hands-on strength across Windows and macOS endpoint support, identity basics (AD/Entra, SSO, MFA), and common studio-adjacent tooling
Practical ownership of an ITSM/ticketing platform
A track record of building processes from the ground up and driving adoption across teams
Asset management experience, including hardware lifecycle and refresh planning
Genuine customer-service instincts - you understand business needs, take initiative and ownership, and follow through on commitments
The judgment to know when to be hands-on, when to involve the right people, and when to escalate

Nice to Haves

Game studio, VFX, animation, or other creative production experience
Familiarity with high-performance creative workstations, GPUs, and large-file workflows
Exposure to Perforce or similar version control in a production pipeline
Scripting or automation ability (PowerShell, Python) for the boring parts
Experience introducing a service model to a team that didn't have one

WHY YOU'LL LOVE WORKING HERE

Competitive annual leave and benefits, including discretionary performance bonus program, health coverage and RRSP matching
Support for mental health, financial well-being, legal assistance and more through our Employee Assistance Program
Access to our in-studio gym and extensive media library
Join a committee – board games, sports, or something else – it’s all here!
Discounted shopping for Nintendo products and merchandise at the online employee store
A workplace that values inclusivity and encourages continuous growth
A chance to be part of Nintendo, creating award winning games that make an impact

The hiring range for this position is $110,000 to $137,500 CAD annually and is subject to change. The final base salary compensation will be based on factors such as skills, education, and experience.

At NLG, we know the best teams are made up of players with different skills, perspectives, and experience. We're committed to creating a workspace where everyone can contribute and feel included. If you need any accommodations during the hiring process, please contact careers@nextlevelgames.com, and we will do our best to support your needs.

We wish to thank all applicants in advance; however, only those under consideration will be contacted. We are currently only considering applicants who already have work eligibility and are residing in or willing to relocate to Metro Vancouver.

Apply About employer

More about this job

Responsibilities

You will design and manage the studio's service desk, including ticketing workflows, hardware inventory, and service level agreements. Additionally, you will lead and coach a front-line team to ensure high-quality, proactive IT support for all studio employees.

Requirements

The role requires proven experience leading a service desk in a fast-paced environment and strong technical proficiency with Windows, macOS, and identity management systems. Candidates must demonstrate a track record of building processes from the ground up and possess excellent customer service instincts.

Skills

Service desk management
ITSM
Ticketing workflow
Hardware lifecycle management
Windows support
macOS support
Identity management
AD/Entra
SSO
MFA
Automation
Team leadership
Customer service
Asset management
Procurement
KPI reporting

Benefits

Annual leave
Performance bonus program
Health coverage
RRSP matching
Employee Assistance Program
In-studio gym
Media library
Discounted shopping for Nintendo products

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Windows
macOS
Active Directory
Entra
SSO
MFA
Hardware Refresh
Asset Management
KPI
SLA
Automation
PowerShell
Python
Perforce
Game Development
Endpoint Support
Procurement
Technical Leadership
IT Support
Ticketing System
Customer Experience
Inventory Management
Studio Operations

Report this job