Find work in Canada.

326,575 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
CPA ASSOCIATE
City of Toronto
Toronto, ON
Support the development, implementation, and ongoing review of corporate accounting policies, and financial reporting practices to ensure compliance with applicable accounting standards and…
Added 1 hour ago
Construction Manager
ATCO Structures
Calgary, AB
Full-time
This is full-time permanent role reporting to the Senior Manager, Construction.
Added 1 hour ago
FT Manager Meat - Hillside Location
Sobeys
Victoria, BC
Full-time
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 1 hour ago
MAINTENANCE SUPERVISOR - JBS ONTARIO
JBS USA
Belleville, ON
Other
Reporting to the Maintenance Manager, the Maintenance Supervisor is responsible for the day-to-day maintenance requirements of the facility. The Maintenance Supervisor is responsible for…
Added 2 hours ago
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…
Added 2 hours ago
IT Project Controller
Raise
Calgary, AB
Full-time
The IT Project Controller in this role will be part of the Information Services (IS) and will report to the Manager, IS PMO, this position provides project controls support services in the…
Added 3 hours ago
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
Full-time
Reporting to the Director of Pharmacy, the Manager, Pharmacy Operations provides operational leadership and oversight of the day-to-day delivery of Pharmacy Services across Quinte Health.
Added 3 hours ago
Project Manager – Building Automation Systems
Convergint
Calgary, AB
Full-time
Strong financial analytical skills including cost control
Added 3 hours ago
Commercial Project Manager - Montreal, Canada (m/f/d)
Nordex Group
Montreal, QC
The role of Commercial Project Manager directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 3 hours ago
Clerk III - Health Information
Prairie Mountain Health
Neepawa, MB
Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 3 hours ago
Financial Crime Analyst
Aviso
Vancouver, BC
$85,000 to $100,000 CAD / year
Full-time
Reporting to the Manager AML Compliance, the Financial Crime Analyst is responsible for reviewing incidents of suspected fraud and AML risks against Aviso and its clients and ensure…
Added 3 hours ago
Coordinator | Parking Services
Interior Health Authority
Kelowna, BC
Full-time
…assigned area of responsibility, including budget preparation, control, and reporting of expenditures, ensuring the efficient utilization of financial…
Added 4 hours ago
MAINTENANCE SUPERVISOR - JBS ONTARIO
JBS Food Canada
Belleville, ON
Full-time
Reporting to the Maintenance Manager, the Maintenance Supervisor is responsible for the day-to-day maintenance requirements of the facility. The Maintenance Supervisor is responsible for…
Added 4 hours ago
Store Manager
The Salvation Army in Canada
Calgary, AB
Full-time
Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Added 4 hours ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
…plays a central role in shaping the future of Governance & Control; leading Strategy, Planning, OKR & Performance management, Innovation & Automation, Brand & Culture, & Reporting/…
Added 4 hours ago
Project Manager
ATCO Group
Yellowknife, NT
Full-time
Ensure accurate and timely operational, safety, environmental, financial, and client reporting, with strong document control and confidentiality practices.
Added 4 hours ago
General Manager | Yorkdale Nissan
DAG | Downtown AutoGroup
Toronto, ON
Full-time
Take full ownership of the dealership’s financial performance, including budgeting, forecasting, and financial reporting.
Added 5 hours ago
VP, IT Operations
Pet Valu
Markham, ON
Full-time
…distribution centres, corporate locations and cloud services. Reporting to the Chief Technology Officer, this executive leads the functions responsible for cybersecurity and governance,…
Added 5 hours ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager. The main responsibilities are:
Added 5 hours ago
Audit Manager - Capital Markets Internal Audit
BMO
Toronto, ON · FCP
Full-time
Conducts audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of…
Added 5 hours ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 5 hours ago
Group Manager – Flow Monitoring
AECOM
Markham, ON
$130,000 to $160,000 CAD / year
Full-time
We are seeking a strategic and technically accomplished Group Manager to head our Flow Monitoring team. In this existing role, you will provide overall vision, operational leadership, and…
Added 5 hours ago
Site Operations Manager
International SOS
Fort McMurray, AB
Full-time
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 5 hours ago
Contrôleur financier - Financial Controller
Neopharm Labs
Blainville, QC
Full-time
Key Responsibilities Of The Financial Controller
Added 5 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…

Next Level Games

Senior Helpdesk Manager

Vancouver, BC, Canada

Pay: $110,000 to $137,500 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE
Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd.

We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation Force, Luigi’s Mansion 3 and most recently Mario Strikers™: Battle League.

At NLG, we believe that a project finds success when we collaborate. Therefore, we place careful consideration to build an environment where everyone feels welcome and has fun in the process of achieving our shared goals.

WHAT YOU'LL BE DOING
This is a new role, and it's a foundational one. You'll take a support function that has grown organically and turn it into a mature service desk. That means building the model as much as running it: how tickets flow, what we commit to, how we track our hardware, and what “good” looks like when we measure it.

You'll lead a small front-line team and set the standard for how IT shows up for the studio. If you believe great support is a craft rather than a queue, this is your room to build. You will report to NLG’s IT Director to ensure alignment with the broader studio vision.

Please note that this is an on-site position, requiring five days per week at our Vancouver studio.

The Service Model

Design and run our ticketing workflow end to end - intake, routing, prioritization, escalation
Build automation into processes to reduce admin and free the team to focus on employee experience
Define SLAs that matter to the studio and help the team deliver on them
Establish the KPIs worth tracking - first-contact resolution, time to resolution, backlog health, CSAT - and report on them honestly
Build out self-service and a knowledge base so common problems stop being tickets at all

The End-User Experience

Own all user-facing hardware and software across the studio
Set the tone for customer service: responsive, human, and genuinely helpful
Make support proactive, not reactive - regular floor walkabouts, meeting-room and AV health checks, follow-ups after significant issues
Be the escalation point the studio trusts, and the calm one when something breaks during crunch

Assets and Hardware

Own workstation and monitor inventory end to end - accurate records, not just a spreadsheet
Run the hardware refresh cycle, including the judgment call of where machines are best placed to support development and production
Manage procurement intake, receiving, spares, and disposal

The Team

Lead, coach, and grow a small front-line team
Build a rotation and coverage model so knowledge isn't stuck with one person
Create a genuine development path from the desk into deeper technical work
Lead by example, consistently demonstrating qualities including flexibility, respect, and kindness, and helping to maintain a culture where we are all responsible for making great games for our players to enjoy

WHO WE'RE LOOKING FOR
This is a support leadership role, not a backend infrastructure one. Servers, storage, networking, and build infrastructure sit with our Systems team. If your goal is to own the studio's support experience and build a service function properly, while leading and engaging a team to high performance, this is the role for you.

IT here isn't a cost centre and doesn't behave like one. We're close to development, we care about how the studio experiences us, and we measure whether we're helping. You'll have the mandate to build this the right way, the support to do it, and IT leadership who has done it before and won't micromanage you through it.

Requirements:

Proven experience leading or anchoring a service desk in a fast-moving environment
Hands-on strength across Windows and macOS endpoint support, identity basics (AD/Entra, SSO, MFA), and common studio-adjacent tooling
Practical ownership of an ITSM/ticketing platform
A track record of building processes from the ground up and driving adoption across teams
Asset management experience, including hardware lifecycle and refresh planning
Genuine customer-service instincts - you understand business needs, take initiative and ownership, and follow through on commitments
The judgment to know when to be hands-on, when to involve the right people, and when to escalate

Nice to Haves

Game studio, VFX, animation, or other creative production experience
Familiarity with high-performance creative workstations, GPUs, and large-file workflows
Exposure to Perforce or similar version control in a production pipeline
Scripting or automation ability (PowerShell, Python) for the boring parts
Experience introducing a service model to a team that didn't have one

WHY YOU'LL LOVE WORKING HERE

Competitive annual leave and benefits, including discretionary performance bonus program, health coverage and RRSP matching
Support for mental health, financial well-being, legal assistance and more through our Employee Assistance Program
Access to our in-studio gym and extensive media library
Join a committee – board games, sports, or something else – it’s all here!
Discounted shopping for Nintendo products and merchandise at the online employee store
A workplace that values inclusivity and encourages continuous growth
A chance to be part of Nintendo, creating award winning games that make an impact

The hiring range for this position is $110,000 to $137,500 CAD annually and is subject to change. The final base salary compensation will be based on factors such as skills, education, and experience.

At NLG, we know the best teams are made up of players with different skills, perspectives, and experience. We're committed to creating a workspace where everyone can contribute and feel included. If you need any accommodations during the hiring process, please contact careers@nextlevelgames.com, and we will do our best to support your needs.

We wish to thank all applicants in advance; however, only those under consideration will be contacted. We are currently only considering applicants who already have work eligibility and are residing in or willing to relocate to Metro Vancouver.

Apply About employer

More about this job

Responsibilities

You will design and manage the studio's service desk, including ticketing workflows, hardware inventory, and service level agreements. Additionally, you will lead and coach a front-line team to ensure high-quality, proactive IT support for all studio employees.

Requirements

The role requires proven experience leading a service desk in a fast-paced environment and strong technical proficiency with Windows, macOS, and identity management systems. Candidates must demonstrate a track record of building processes from the ground up and possess excellent customer service instincts.

Skills

Service desk management
ITSM
Ticketing workflow
Hardware lifecycle management
Windows support
macOS support
Identity management
AD/Entra
SSO
MFA
Automation
Team leadership
Customer service
Asset management
Procurement
KPI reporting

Benefits

Annual leave
Performance bonus program
Health coverage
RRSP matching
Employee Assistance Program
In-studio gym
Media library
Discounted shopping for Nintendo products

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Windows
macOS
Active Directory
Entra
SSO
MFA
Hardware Refresh
Asset Management
KPI
SLA
Automation
PowerShell
Python
Perforce
Game Development
Endpoint Support
Procurement
Technical Leadership
IT Support
Ticketing System
Customer Experience
Inventory Management
Studio Operations

Report this job