Find work in Canada.

327,586 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
Shipping Coordinator - Afternoon Shift
Steelway Building Systems
Aylmer, ON
Full-time
Opportunities for learning, development, and career growth
Added 14 mins ago
Shipping Coordinator - Day Shift
Steelway Building Systems
Aylmer, ON
Full-time
Opportunities for learning, development, and career growth
Added 14 mins ago
Regional Sales Manager
Keurig Dr Pepper
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
We are seeking a results-driven Regional Sales Manager (RSM) to lead a high-performing sales organization and drive profitable growth within a designated region. This is an exciting…
Added 14 mins ago
Winter LEAP Intern - Brand Marketing
Keurig Dr Pepper
Mississauga, ON
$22 CAD / hour
Full-time
Support the RTD Brand Manager across a growing, multi-brand portfolio, with a focus on bringing priority initiatives to market effectively. This role will also support the launch of…
Added 14 mins ago
Senior Underwriting Manager, Real Estate
ATB
Lloydminster, SK · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 14 mins ago
Services Manager, Stores
sephora.com
Hamilton, ON
Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 14 mins ago
Manager, HR Business Partner, Canada
Estée Lauder Companies
Toronto, ON
Full-time
Partner with the business on hiring and development and advancement of team members, this includes working with hiring managers and Talent Acquisition to fill open positions, onboard new…
Added 14 mins ago
assistant store manager, West - North Vancouver, B.C
Starbucks Coffee Company
BC · North Vancouver, BC · West Vancouver, BC,CA
$56,000 to $66,500 CAD / year
Full-time
…eligible partners in this role may participate in our bonus program, designed to recognize contributions and impact in addition to annual bean stock…
Added 14 mins ago
FY27 Intern - Soft IP Engineering Internship - Canada (12 or 16 months)
Qualcomm
Ottawa, ON
Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 14 mins ago
FY27 Intern - Silicon Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 14 mins ago
Analyst II, IT
Vale
Canada
Full-time
…transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with…
Added 29 mins ago
Pharmacist - Clinical Pharmacy
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
Under the direct supervision of the Manager Clinical Services, the Pharmacist will participate in the provision of direct pharmaceutical care to inpatients/outpatients as a member of the…
Added 29 mins ago
Health Services Manager - ARH - Women & Children's Health
Nova Scotia Health Authority
New Glasgow, NS
Full-time
Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 29 mins ago
Pharmacist - Clinical Pharmacy
Nova Scotia Health Authority
Antigonish, NS
Full-time
Reporting to the Manager of Clinical Pharmacy Services, the Pharmacist is responsible to ensure safe and effective drug therapy by participating in and overseeing drug distribution systems…
Added 29 mins ago
Automotive F&I Manager
Richmond Hill Toyota
Toronto, ON
Full-time
PAG Direct is seeking an experienced Financial Services Manager to join the team at Richmond Hill Toyota!
Added 29 mins ago
Organ Recovery Assistant, Organ Donation & Hospital Development - BC Transplant Society
Provincial Health Services Authority
Vancouver, BC
Part-time
Reporting to the Clinical Operations Manager, Organ Donation, the Organ Recovery Assistant (ORA) functions as an integral part of the Organ Donation and Hospital Development (ODHD) team.
Added 29 mins ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Supporting, coaching, and mentoring an experienced team of program managers, helping them grow as confident, capable leaders.
Added 30 mins ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 30 mins ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 44 mins ago
Administrative & Lifestyle Coordinator - Full Time
Compass Group Canada
Winnipeg, MB · Dugald, MB
Full-time
Provide day-to-day administrative support to the General Manager and management team.
Added 44 mins ago
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
Full-time
Working collaboratively with the Director of Pharmacy, pharmacy leadership and team members, the Manager supports the development and achievement of departmental goals and ensures resources…
Added 44 mins ago
Intern, Commercial Asset Management
Fengate Asset Management
Toronto, ON
Full-time
Fengate Asset Management is a leading alternative investment manager focused on infrastructure, private equity, and real estate strategies. Founded in 1974 in Hamilton, Ontario, and with…
Added 44 mins ago
Assistant Catering Manager
Dexterra Group
Victoria, BC
Full-time
Extended health and dental benefits plus employee and family assisstance program.
Added 44 mins ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
The Maintenance Manager is accountable for the development, implementation, and continuous improvement of maintenance programs, systems, and processes that support asset reliability and…
Added 44 mins ago
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
Full-time
This role reports to the Executive Director and works alongside the Manager, Executive Administration and Operations for shared front-desk coverage, and alongside the Program Development &…

Next Level Games

Senior Helpdesk Manager

Vancouver, BC, Canada

Pay: $110,000 to $137,500 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE
Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd.

We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation Force, Luigi’s Mansion 3 and most recently Mario Strikers™: Battle League.

At NLG, we believe that a project finds success when we collaborate. Therefore, we place careful consideration to build an environment where everyone feels welcome and has fun in the process of achieving our shared goals.

WHAT YOU'LL BE DOING
This is a new role, and it's a foundational one. You'll take a support function that has grown organically and turn it into a mature service desk. That means building the model as much as running it: how tickets flow, what we commit to, how we track our hardware, and what “good” looks like when we measure it.

You'll lead a small front-line team and set the standard for how IT shows up for the studio. If you believe great support is a craft rather than a queue, this is your room to build. You will report to NLG’s IT Director to ensure alignment with the broader studio vision.

Please note that this is an on-site position, requiring five days per week at our Vancouver studio.

The Service Model

Design and run our ticketing workflow end to end - intake, routing, prioritization, escalation
Build automation into processes to reduce admin and free the team to focus on employee experience
Define SLAs that matter to the studio and help the team deliver on them
Establish the KPIs worth tracking - first-contact resolution, time to resolution, backlog health, CSAT - and report on them honestly
Build out self-service and a knowledge base so common problems stop being tickets at all

The End-User Experience

Own all user-facing hardware and software across the studio
Set the tone for customer service: responsive, human, and genuinely helpful
Make support proactive, not reactive - regular floor walkabouts, meeting-room and AV health checks, follow-ups after significant issues
Be the escalation point the studio trusts, and the calm one when something breaks during crunch

Assets and Hardware

Own workstation and monitor inventory end to end - accurate records, not just a spreadsheet
Run the hardware refresh cycle, including the judgment call of where machines are best placed to support development and production
Manage procurement intake, receiving, spares, and disposal

The Team

Lead, coach, and grow a small front-line team
Build a rotation and coverage model so knowledge isn't stuck with one person
Create a genuine development path from the desk into deeper technical work
Lead by example, consistently demonstrating qualities including flexibility, respect, and kindness, and helping to maintain a culture where we are all responsible for making great games for our players to enjoy

WHO WE'RE LOOKING FOR
This is a support leadership role, not a backend infrastructure one. Servers, storage, networking, and build infrastructure sit with our Systems team. If your goal is to own the studio's support experience and build a service function properly, while leading and engaging a team to high performance, this is the role for you.

IT here isn't a cost centre and doesn't behave like one. We're close to development, we care about how the studio experiences us, and we measure whether we're helping. You'll have the mandate to build this the right way, the support to do it, and IT leadership who has done it before and won't micromanage you through it.

Requirements:

Proven experience leading or anchoring a service desk in a fast-moving environment
Hands-on strength across Windows and macOS endpoint support, identity basics (AD/Entra, SSO, MFA), and common studio-adjacent tooling
Practical ownership of an ITSM/ticketing platform
A track record of building processes from the ground up and driving adoption across teams
Asset management experience, including hardware lifecycle and refresh planning
Genuine customer-service instincts - you understand business needs, take initiative and ownership, and follow through on commitments
The judgment to know when to be hands-on, when to involve the right people, and when to escalate

Nice to Haves

Game studio, VFX, animation, or other creative production experience
Familiarity with high-performance creative workstations, GPUs, and large-file workflows
Exposure to Perforce or similar version control in a production pipeline
Scripting or automation ability (PowerShell, Python) for the boring parts
Experience introducing a service model to a team that didn't have one

WHY YOU'LL LOVE WORKING HERE

Competitive annual leave and benefits, including discretionary performance bonus program, health coverage and RRSP matching
Support for mental health, financial well-being, legal assistance and more through our Employee Assistance Program
Access to our in-studio gym and extensive media library
Join a committee – board games, sports, or something else – it’s all here!
Discounted shopping for Nintendo products and merchandise at the online employee store
A workplace that values inclusivity and encourages continuous growth
A chance to be part of Nintendo, creating award winning games that make an impact

The hiring range for this position is $110,000 to $137,500 CAD annually and is subject to change. The final base salary compensation will be based on factors such as skills, education, and experience.

At NLG, we know the best teams are made up of players with different skills, perspectives, and experience. We're committed to creating a workspace where everyone can contribute and feel included. If you need any accommodations during the hiring process, please contact careers@nextlevelgames.com, and we will do our best to support your needs.

We wish to thank all applicants in advance; however, only those under consideration will be contacted. We are currently only considering applicants who already have work eligibility and are residing in or willing to relocate to Metro Vancouver.

Apply About employer

More about this job

Responsibilities

You will design and manage the studio's service desk, including ticketing workflows, hardware inventory, and service level agreements. Additionally, you will lead and coach a front-line team to ensure high-quality, proactive IT support for all studio employees.

Requirements

The role requires proven experience leading a service desk in a fast-paced environment and strong technical proficiency with Windows, macOS, and identity management systems. Candidates must demonstrate a track record of building processes from the ground up and possess excellent customer service instincts.

Skills

Service desk management
ITSM
Ticketing workflow
Hardware lifecycle management
Windows support
macOS support
Identity management
AD/Entra
SSO
MFA
Automation
Team leadership
Customer service
Asset management
Procurement
KPI reporting

Benefits

Annual leave
Performance bonus program
Health coverage
RRSP matching
Employee Assistance Program
In-studio gym
Media library
Discounted shopping for Nintendo products

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Windows
macOS
Active Directory
Entra
SSO
MFA
Hardware Refresh
Asset Management
KPI
SLA
Automation
PowerShell
Python
Perforce
Game Development
Endpoint Support
Procurement
Technical Leadership
IT Support
Ticketing System
Customer Experience
Inventory Management
Studio Operations

Report this job