Find work in Canada.

327,586 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Program Manager, YMCA Camp Elphinstone
YMCA BC
Gibsons, BC
Full-time
Position Title: Program Manager, YMCA Camp Elphinstone
Added 1 min ago
Personal Support Worker | Permanent Part Time Evenings| 4 Shifts
VitalHires
Woolwich, ON
Part-time
Reporting to an Associate Director of Care, the Personal Support Worker is a critical role within our communities as it impacts the lives of residents.
Added 1 min ago
Registered Practical Nurse Permanent Part-time Evenings
VitalHires
Whitchurch-Stouffville, ON
Part-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 1 min ago
Registered Nurse Temporary Full Time 1 Day chinook, 1 Day Belcarra, 1 Day sockeye, 1 night Belcarra
VitalHires
Port Coquitlam, BC
Full-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 1 min ago
Registered Nurse Temporary Part Time Dewdney Float 1500-2300 4 on 4 off rotation
VitalHires
Port Coquitlam, BC
Part-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 1 min ago
Rehab Aide Permanent Full Time Monday-Friday 9-5
VitalHires
Port Coquitlam, BC
Full-time
Following the rehabilitation and mobilization program of residents as directed by the treating physiotherapist.
Added 16 mins ago
Senior Underwriting Manager, Real Estate
ATB
Lloydminster, SK · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
Full-time
You will report to the Real Estate Director, Central Underwriting.
Added 16 mins ago
Managing Director, Investment & Fund Operations
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
Full-time
The Managing Director, Investment & Fund Operations is a pivotal senior role within ATB Investment Management responsible for driving and supporting operational excellence across our…
Added 16 mins ago
Managing Director, Investment Fund Finance
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
Full-time
…out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal…
Added 31 mins ago
Health Services Manager - ARH - Women & Children's Health
Nova Scotia Health Authority
New Glasgow, NS
Full-time
Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 31 mins ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Victoria Youth Empowerment Society (VYES) is seeking a strategic and collaborative Operations Director to provide senior leadership for the organization's operations, people, and systems.…
Added 32 mins ago
Process & Project Engineer - Warehouse & Distribution (BDL)
Brewers Retail Inc
Port Coquitlam, BC
We are currently searching for a Process & Project Engineer – Warehouse & Distribution, reporting to the Director, Engineering and Capital Projects. This vacancy is a full-time, permanent…
Added 32 mins ago
Director, DP MSAT
AbCellera
Vancouver, BC
$200,000 to $250,000 CAD / year
We're looking for a Director, Drug Product (DP) MSAT to define and lead our Manufacturing Sciences and Technology strategy for biological drug products. In this role, you'll serve as the…
Added 46 mins ago
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
Full-time
Reporting to the Director of Pharmacy, the Manager, Pharmacy Operations provides operational leadership and oversight of the day-to-day delivery of Pharmacy Services across Quinte Health.
Added 46 mins ago
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
Full-time
This role reports to the Executive Director and works alongside the Manager, Executive Administration and Operations for shared front-desk coverage, and alongside the Program Development &…
Added 1 hour ago
Coordonnateur de projet
Soletanche Freyssinet
Vancouver, BC
Full-time
…the supervision of the Project Implementation Manager and the Director of…
Added 1 hour ago
Lead, Capacity, Access & Flow
Ontario Health | Santé Ontario
Toronto, ON
Full-time
Bonne connaissance des ressources communautaires, notamment des services et des program
Added 1 hour ago
Coordinator | Parking Services
Interior Health Authority
Kelowna, BC
Full-time
…organization. This position plays a key role in ensuring effective program delivery through operational leadership, staff supervision, contract management, financial oversight, and the…
Added 1 hour ago
Director, Business Continuity Risk Management, Canada & Caribbean
RBC
Toronto, ON
Full-time
Join RBC's Group Risk Management team as Director, Business Continuity Risk Management (BCRM) for Canada & Caribbean. In this second line of defense role, you will lead the implementation…
Added 1 hour ago
Director Resilience CoE - Strategy & Transformation
RBC
Toronto, ON
Full-time
The Enterprise Chief Controls Office & Strategic Execution team (ECCO & SE) is seeking a visionary Director of Resilience CoE Strategy & Transformation to architect RBC's transformational…
Added 1 hour ago
Business Analyst, Qualico
Qualico
Winnipeg, MB
Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 1 hour ago
Operations Manager/Gestionnaire des opérations
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Reporting directly to the Executive Director, the Operations Manager (1-year contract, full-time, with potential for renewal) is PERT's operational backbone. You will work with the…
Added 1 hour ago
Maintenance Manager
COGIR Real Estate
Toronto, ON
Full-time
You will work closely with the Executive Director and residence leadership team to ensure maximum resident satisfaction while fostering a positive living experience for our residents. You…
Added 1 hour ago
Registered Practical Nurse Permanent Part Time Days
Sienna Senior Living
Toronto, ON · North York, ON
Part-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 1 hour ago
Registered Practical Nurse Temporary Part time Nights
Sienna Senior Living
Barrie, ON
Part-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.

Next Level Games

Senior Helpdesk Manager

Vancouver, BC, Canada

Pay: $110,000 to $137,500 CAD / year
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

WHO WE ARE
Next Level Games is a wholly owned subsidiary of Nintendo Co., Ltd.

We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across the world and still going strong. Some of our titles include Super Mario Strikers, Mario Strikers Charged, Punch-Out!!, Luigi’s Mansion: Dark Moon, Metroid Prime Federation Force, Luigi’s Mansion 3 and most recently Mario Strikers™: Battle League.

At NLG, we believe that a project finds success when we collaborate. Therefore, we place careful consideration to build an environment where everyone feels welcome and has fun in the process of achieving our shared goals.

WHAT YOU'LL BE DOING
This is a new role, and it's a foundational one. You'll take a support function that has grown organically and turn it into a mature service desk. That means building the model as much as running it: how tickets flow, what we commit to, how we track our hardware, and what “good” looks like when we measure it.

You'll lead a small front-line team and set the standard for how IT shows up for the studio. If you believe great support is a craft rather than a queue, this is your room to build. You will report to NLG’s IT Director to ensure alignment with the broader studio vision.

Please note that this is an on-site position, requiring five days per week at our Vancouver studio.

The Service Model

Design and run our ticketing workflow end to end - intake, routing, prioritization, escalation
Build automation into processes to reduce admin and free the team to focus on employee experience
Define SLAs that matter to the studio and help the team deliver on them
Establish the KPIs worth tracking - first-contact resolution, time to resolution, backlog health, CSAT - and report on them honestly
Build out self-service and a knowledge base so common problems stop being tickets at all

The End-User Experience

Own all user-facing hardware and software across the studio
Set the tone for customer service: responsive, human, and genuinely helpful
Make support proactive, not reactive - regular floor walkabouts, meeting-room and AV health checks, follow-ups after significant issues
Be the escalation point the studio trusts, and the calm one when something breaks during crunch

Assets and Hardware

Own workstation and monitor inventory end to end - accurate records, not just a spreadsheet
Run the hardware refresh cycle, including the judgment call of where machines are best placed to support development and production
Manage procurement intake, receiving, spares, and disposal

The Team

Lead, coach, and grow a small front-line team
Build a rotation and coverage model so knowledge isn't stuck with one person
Create a genuine development path from the desk into deeper technical work
Lead by example, consistently demonstrating qualities including flexibility, respect, and kindness, and helping to maintain a culture where we are all responsible for making great games for our players to enjoy

WHO WE'RE LOOKING FOR
This is a support leadership role, not a backend infrastructure one. Servers, storage, networking, and build infrastructure sit with our Systems team. If your goal is to own the studio's support experience and build a service function properly, while leading and engaging a team to high performance, this is the role for you.

IT here isn't a cost centre and doesn't behave like one. We're close to development, we care about how the studio experiences us, and we measure whether we're helping. You'll have the mandate to build this the right way, the support to do it, and IT leadership who has done it before and won't micromanage you through it.

Requirements:

Proven experience leading or anchoring a service desk in a fast-moving environment
Hands-on strength across Windows and macOS endpoint support, identity basics (AD/Entra, SSO, MFA), and common studio-adjacent tooling
Practical ownership of an ITSM/ticketing platform
A track record of building processes from the ground up and driving adoption across teams
Asset management experience, including hardware lifecycle and refresh planning
Genuine customer-service instincts - you understand business needs, take initiative and ownership, and follow through on commitments
The judgment to know when to be hands-on, when to involve the right people, and when to escalate

Nice to Haves

Game studio, VFX, animation, or other creative production experience
Familiarity with high-performance creative workstations, GPUs, and large-file workflows
Exposure to Perforce or similar version control in a production pipeline
Scripting or automation ability (PowerShell, Python) for the boring parts
Experience introducing a service model to a team that didn't have one

WHY YOU'LL LOVE WORKING HERE

Competitive annual leave and benefits, including discretionary performance bonus program, health coverage and RRSP matching
Support for mental health, financial well-being, legal assistance and more through our Employee Assistance Program
Access to our in-studio gym and extensive media library
Join a committee – board games, sports, or something else – it’s all here!
Discounted shopping for Nintendo products and merchandise at the online employee store
A workplace that values inclusivity and encourages continuous growth
A chance to be part of Nintendo, creating award winning games that make an impact

The hiring range for this position is $110,000 to $137,500 CAD annually and is subject to change. The final base salary compensation will be based on factors such as skills, education, and experience.

At NLG, we know the best teams are made up of players with different skills, perspectives, and experience. We're committed to creating a workspace where everyone can contribute and feel included. If you need any accommodations during the hiring process, please contact careers@nextlevelgames.com, and we will do our best to support your needs.

We wish to thank all applicants in advance; however, only those under consideration will be contacted. We are currently only considering applicants who already have work eligibility and are residing in or willing to relocate to Metro Vancouver.

Apply About employer

More about this job

Responsibilities

You will design and manage the studio's service desk, including ticketing workflows, hardware inventory, and service level agreements. Additionally, you will lead and coach a front-line team to ensure high-quality, proactive IT support for all studio employees.

Requirements

The role requires proven experience leading a service desk in a fast-paced environment and strong technical proficiency with Windows, macOS, and identity management systems. Candidates must demonstrate a track record of building processes from the ground up and possess excellent customer service instincts.

Skills

Service desk management
ITSM
Ticketing workflow
Hardware lifecycle management
Windows support
macOS support
Identity management
AD/Entra
SSO
MFA
Automation
Team leadership
Customer service
Asset management
Procurement
KPI reporting

Benefits

Annual leave
Performance bonus program
Health coverage
RRSP matching
Employee Assistance Program
In-studio gym
Media library
Discounted shopping for Nintendo products

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Windows
macOS
Active Directory
Entra
SSO
MFA
Hardware Refresh
Asset Management
KPI
SLA
Automation
PowerShell
Python
Perforce
Game Development
Endpoint Support
Procurement
Technical Leadership
IT Support
Ticketing System
Customer Experience
Inventory Management
Studio Operations

Report this job