Inside Sales Supervisor

Why Join NEXT Supply?

NEXT Plumbing Supply is a family-owned and operated business with 19 strategically located branches across Ontario. As a leading distributor of Plumbing and Hydronic supplies, NEXT is built on a commitment to delivering exceptional customer service, dependable product availability, and solutions that help our customers succeed.

Our competitive advantage is driven by a strong delivery fleet, strategically positioned branches, knowledgeable and dedicated industry professionals, and an industry-leading fill rate exceeding 98%. Every aspect of our operation is designed around one goal: making it easier for our customers to get what they need, when they need it.

Be Integral to Our Customers, Our Co-Workers and Our Community.

At NEXT, we foster a respectful, collaborative and inclusive culture built on innovation, integrity and entrepreneurial spirit. We value motivated, adaptable and reliable individuals who demonstrate sound judgment, accountability and a commitment to positive experiences for our customers and colleagues.

Purpose of Job:

The Inside Sales Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating inside sales activities, and ensuring seamless customer service and technical support.

Primary Duties and Responsibilities:

Ensure all duties and responsibilities are completed as per Standard Operating Procedures.

Team Leadership

• Assist in leading the Inside Sales Team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Operations Coordination

• Allocate and coordinate inside sales activities (e.g. order management, sales, customer services etc.); work with other departments to coordinate requests and resolve operational issues.

Communication

• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report
• Build and maintain customer relationships by offering product knowledge and assistance
• Troubleshoot and resolve customer issues
• Maintain in-depth product knowledge, applications services and processes
• Support team members and assist the order desk with phone and email customer care issues

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements:

• Ability to consistently model Next’s core values and character expectations listed above
• Leadership skills and the ability to work well in a team environment, and model Next values.
• Excellent written and verbal communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving & prioritization skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat
• Knowledge of plumbing systems and plumbing products is an asset

Experience & Education:

• High School Diploma or equivalent
• Minimum 5 years of Inside Sales experience
• Valid Driver’s Licence

Physical Demands/ Working Conditions:

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.