Purpose of Job:
The Order Manager adds value to our customers and co-workers by coordinating and assigning orders to be picked in the system. This involves being a positive team member by quickly responding to requests by email and phone and expediting orders where necessary to ensure seamless operations.
Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community
At Next Supply, we are a respectful and collaborative culture where diversity, innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work.
To support these values and culture the following character qualities are requirements of this position:
Primary Duties and Responsibilities:
Ensure all duties and responsibilities are completed as per Standard Operating Procedures:
- Order Processing: Based on priorities, truck availability and customer requirements, reviews and releases customer orders and ensures they are accurately assigned in the system with appropriate documentation attached and filed appropriately
- Respond to Customer Inquiries: Responds to sales rep/ customer requests by phone and email and resolves any concerns; pick and pack orders as required
- Warehouse Maintenance: Maintain Pick Ticket printers and a clean, organized, and safe work environment by following company policies and safety procedures and ensuring positive customer service for the next shift
- Reporting and Analysis: Track key performance indicators related to order fulfillment and inform management of any concerns including order progress and backlogs
- Other Duties as Assigned: As a member of the team, there may be other tasks assigned that aren’t listed above
Recommended Qualifications:
Knowledge/Skill/Ability Requirements:
- Basic math functions
- Attention to detail and accuracy
- In-depth product knowledge
- Basic computer skills to utilize software, email and excel spreadsheets
- Good English written and verbal communication skills
- Ability to multi-task and prioritize
- Problem Solving skills
Experience & Education:
- 1-2 years of warehouse experience
- Plumbing knowledge/ experience an asset
- High School or equivalent
Physical Demands/ Working Conditions:
- Position requires the ability to follow repetitive processes in a fast-paced environment
Application Deadline:
Applications must be submitted by the posted closing date. Applications received after the deadline will not be considered.
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Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.
This posting is for one (1) currently available position.
NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
Why Join NEXT Supply?
At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.
Application Process:
We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
