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Added 9 mins ago
J
Mech & Robotics Tech
JLL
Richmond, BC
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 9 mins ago
B
Maintenance & Reliability Manager
Bimeda
Cambridge, ON
- Full-time
Lead initiatives that increase maintenance effectiveness, equipment reliability, technician productivity and operational performance.
Added 9 mins ago
Project Manager - Nuclear Services
E.S. FOX LIMITED
Pickering, ON
…their detailed engineering, fabrication, construction, and maintenance needs. As the nuclear power generation sector evolves, we are primed to support the…
Added 24 mins ago
WO
Medical Laboratory Assistant - Laboratory Specimen Procurement - Multiple Sites
William Osler Health System
Brampton, ON
- Contract
Operation and maintenance of laboratory equipment, including properly functioning quality controlled automated analyzers as applicable
Added 24 mins ago
I
Senior Consultant - IFS Cloud FSM Functional
Infosys
Calgary, AB
- Full-time
Work order to work tasks for preventive maintenance
Added 24 mins ago
WO
Medical Laboratory Assistant - Laboratory Specimen Procurement - Multiple Sites
William Osler Health System
Brampton, ON
- Contract
Operation and maintenance of laboratory equipment, including properly functioning quality controlled automated analyzers as applicable
Added 24 mins ago
MT
Electrical Service Technician
MultiTech Trades Corp.
Mississauga, ON
- Full-time
Electrical Service Technician (309A Licensed Electrician)
Added 24 mins ago
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Biorepository Technician I
CooperCompanies
Mississauga, ON
- Full-time
Job Summary: The Biorepository Technician I role is an entry level, non-exempt, technical position which provides direct support for activities within the Cryogenic Operations Department.…
Added 24 mins ago
S
Licensed Workshop Technician
Sandvik
Miramichi, NB
- Full-time
Currently, we have openings for a licensed Workshop Technician. The Workshop Technician is responsible for troubleshooting, repair, and maintenance of mechanical and electrical aspects of…
Added 24 mins ago
Représentant(e) pour le Service à la clientèle
U-Haul
Quebec, QC
…friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician you will work as part of a supportive team to be the face of U-Haul’s…
Added 24 mins ago
CC
Filter Cleaner
Crystal Clean Maintenance
NS · Dartmouth East, Nova Scotia
- Full-time
We are Looking for a Cleaner Technician to join our established company with over 50 years of experience in the industry!
Added 39 mins ago
AF
Fleet and Facility Associate
Action Furnace
Calgary, AB
- Full-time
…is responsible for the setup of Company fleet vehicles and maintenance of the facility. They will work along side the Leadership and Warehouse teams to ensure all fleet vehicles are…
Added 53 mins ago
ST
IT Technician
STUDIO TF1
Montreal, QC
- Full-time
Participer au quotidien à la configuration, maintenance et sécurité du réseau et des serveurs ;
Added 54 mins ago
RS
NDT Technician - UT/MT/PT
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
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NDT Trainee
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
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Added 54 mins ago
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NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
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NDT Trainee
Rockwood Service Corporation
Red Deer, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
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Phased Array Technician
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…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
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NDT Technician - ET1 / ET2
Rockwood Service Corporation
Fort Saskatchewan, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
I
Senior Consultant - IFS Cloud FSM Functional
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Work order to work tasks for preventive maintenance
Added 54 mins ago
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Broadcast Technician
CHCH TV
Hamilton, ON
- Part-time
…viewers. We are looking for a dedicated and skilled Broadcast Technician to join our technical team and help us keep the signal strong, the broadcasts flawless, and the local news on the…
Added 54 mins ago
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API / National Board Inspector
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
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Guided Wave Ultrasonic Testing (GWUT) Technician
Rockwood Service Corporation
Red Deer, AB
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…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…North America. Our wide array of services is tailored towards maintenance, integrity, construction for both facility and pipeline sectors to a range of industries. As a company driven on…
Added 54 mins ago
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Level 3 Rope Access Technicians
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NextHop Solutions Inc.

Help Desk Technician

Abbotsford, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Details

· Job title: Tier 1 Helpdesk Technician

· Company: NextHop Solutions

· Location: Abbotsford, BC (in-office; not hybrid/remote)

· Pay: Competitive (depending on experience)

· Job type: Full-time

· Start date: Available immediately

· Work location: In person

· Travel: Must be able to drive; occasional onsite client visits required

Full Job DescriptionJoin Our Team

NextHop Solutions is a local managed IT provider supporting businesses across the Fraser Valley and beyond. We’re known for responsive support and real people answering the phone - no queues, no runaround.

We’re hiring a Tier 1 Helpdesk Technician to join our in-office helpdesk team. This role is ideal for someone with strong IT fundamentals and excellent communication skills. You’ll start on the helpdesk handling Tier 1 calls and tickets, and as you grow, you’ll have a clear path to take on more advanced work and progress toward Tier 2 responsibilities.

Role Overview

As a Tier 1 technician, you’ll be the first point of contact for many client issues. Success in this role depends as much on call handling and clear English communication as technical ability - clients should feel heard, supported, and confident in the next steps.

Major Responsibilities & Duties

· Answer inbound support calls with a professional, calm phone manner; gather details and set clear expectations

· Provide Tier 1 support for common issues (Windows, printers, email, accounts, connectivity, basic application issues)

· Troubleshoot Windows 10/11 desktop issues and common business software

· Support Microsoft 365 basics (Outlook, Teams, password resets, MFA, basic user/account tasks)

· Perform basic network troubleshooting using tools like ping, ipconfig, tracert, nslookup and an understanding of IP addressing

· Create clear, accurate ticket notes and communicate updates in plain English (phone + email)

· Follow internal protocols/SOPs and contribute to our internal documentation and knowledge base (repeatable fixes, how-to notes)

· Collaborate closely with the in-office team; escalate appropriately with strong troubleshooting notes

· Occasionally travel to client sites for onsite support (as needed)

· Occasionally assist with after-hours or weekend work for planned maintenance (not common)

Core Skills

· Strong verbal and written English communication (phone + email)

· Professional call handling and customer service mindset

· Strong Windows desktop troubleshooting fundamentals

· Networking fundamentals: IP addressing, connectivity troubleshooting, Wi-Fi basics

· Comfortable using basic troubleshooting tools: ping, ipconfig, tracert, nslookup

· Organized, reliable, and able to prioritize in a busy helpdesk environment

· Strong documentation habits (tickets, internal notes, knowledge base updates)

Education & Certifications (Preferred)

· Diploma/degree in IT (or equivalent hands-on experience)

· CompTIA A+ (preferred)

· CompTIA Network+ (preferred)

· Other certifications are a bonus, but this role does not require programming/coding (SQL/Python/etc.)

Experience

· Experience is preferred (1–2 years in an IT support/helpdesk role is ideal)

· Recent grads with strong hands-on skills and the right attitude are encouraged to apply

Requirements

· Valid driver’s license and ability to drive (occasional onsite client visits required)

· Reliable vehicle

· Able to pass a police background check

Compensation & Benefits

· Competitive (depending on experience)

· Vehicle and smartphone allowance

· Comprehensive benefits package (medical and dental)

· Paid annual vacation

· Professional development and certification opportunities

· Clear growth path from Tier 1 → Tier 2

How to Apply

Email your resume to info@nexthop.ca Subject line: Tier 1 Helpdesk Technician – Application

Head Office: Unit 5 – 30465 Progressive Way Abbotsford, BC, V2T 6W3

Apply About employer

More about this job

Responsibilities

Handle inbound support calls and provide Tier 1 troubleshooting for Windows, printers, email, accounts, connectivity, Microsoft 365, and common business applications. Document tickets and repeatable fixes, communicate updates clearly, collaborate with the helpdesk team, escalate issues appropriately, and occasionally visit client sites.

Requirements

Candidates should have strong Windows desktop and basic networking troubleshooting skills, clear written and verbal English communication, reliable organization, and a customer-focused approach. A valid driver's license, reliable vehicle, and ability to pass a police background check are required; IT education, CompTIA certifications, and 1–2 years of support experience are preferred.

Skills

English Communication
Customer Service
Call Handling
Windows Troubleshooting
Microsoft 365
Networking Fundamentals
IP Addressing
Wi-Fi Troubleshooting
Ping
Ipconfig
Tracert
Nslookup
Ticket Documentation
Prioritization
Email Support
Troubleshooting

Benefits

Vehicle Allowance
Smartphone Allowance
Medical Benefits
Dental Benefits
Paid Annual Vacation
Professional Development
Certification Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Tier 1 Helpdesk
IT Support
Windows 10
Windows 11
Microsoft 365
Outlook
Teams
Password Resets
Multi-Factor Authentication
Printers
Email Support
Account Management
Network Troubleshooting
IP Addressing
Wi-Fi
Ping
Ipconfig
Tracert
Nslookup
Ticketing
Standard Operating Procedures
Knowledge Base
CompTIA A+
CompTIA Network+
Managed IT Services
Client Support
Onsite Support

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