MAC (Moves/Additions/Changes) Technician
- Winnipeg, MB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 0-3 years of experience in IT support, desktop support, or a similar technical role
- Posting language
- English
- Posted
Original job description
NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com.
POSITION SUMMARY:
The MAC (Moves, Adds, and Changes) Technician plays a key role in supporting employees across NFI Group by coordinating and completing technology-related workspace and equipment changes. This position is responsible for the installation, configuration, testing, and deployment of computers, monitors, peripherals, telephones, mobile devices, software, and network connectivity to ensure employees have the tools they need to work effectively. The MAC Technician maintains accurate asset records, supports technology relocations and upgrades, and delivers efficient, customer-focused service while minimizing disruption to business operations across multiple locations.
WHAT YOU WILL DO:
POSITION SUMMARY:
The MAC (Moves, Adds, and Changes) Technician plays a key role in supporting employees across NFI Group by coordinating and completing technology-related workspace and equipment changes. This position is responsible for the installation, configuration, testing, and deployment of computers, monitors, peripherals, telephones, mobile devices, software, and network connectivity to ensure employees have the tools they need to work effectively. The MAC Technician maintains accurate asset records, supports technology relocations and upgrades, and delivers efficient, customer-focused service while minimizing disruption to business operations across multiple locations.
WHAT YOU WILL DO:
- Coordinate and complete employee and workspace technology moves, additions, and changes (MACs) across NFI Group locations
- Install, configure, relocate, test, and support computers, monitors, docking stations, printers, telephones, mobile devices, software, and related peripherals
- Ensure workstations, network connections, telephony services, and required applications are fully operational and ready for end users
- Collaborate with Helpdesk, Infrastructure, Networking, Facilities, Human Resources, vendors, managers, and site contacts to deliver seamless technology deployments and office moves
- Manage and update service requests, incidents, schedules, and documentation through approved IT service management tools
- Provide deskside technical support, troubleshoot installation and deployment issues, and escalate complex problems as required
- Maintain accurate IT asset records, including equipment assignments, locations, inventory levels, warranties, and lifecycle status
- Support equipment staging, storage, transportation, reuse, repair, and disposal processes while ensuring compliance with company standards
- Follow established security, change management, hardware deployment, and software licensing procedures
- Create and maintain technical documentation, deployment checklists, and workstation records while promoting safe, organized, and efficient work practices
- Post-secondary education in Information Technology or a related field
- 0-3 years of experience in IT support, desktop support, or a similar technical role
- Valid driver's license and ability to travel between Winnipeg locations
- Strong customer service, communication, organizational, and problem-solving skills
- Working knowledge of Windows, Microsoft 365, mobile devices, printers, telephony systems, and basic networking
- Experience with IT service management, asset management, and remote support tools
- Basic network cabling and PC/peripheral troubleshooting experience
- Understanding of IT asset management, inventory control, and data security practices
- Ability to lift up to 50 lbs and work in office, production, and warehouse environment
- A+ and/or ITIL certifications are considered an asset
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development
- Employee Discounts
- Employee Assistance Program - Counseling
More about this job
Responsibilities
Coordinate and complete technology moves, additions, and changes, including installing, configuring, relocating, and testing computers, peripherals, mobile devices, software, telephony, and network connections. Provide deskside support, maintain service records and IT asset documentation, and coordinate with internal teams and vendors to deliver secure, efficient deployments with minimal business disruption.
Requirements
Requires post-secondary education in Information Technology or a related field, 0–3 years of relevant IT support experience, a valid driver's license, and the ability to travel between Winnipeg locations and lift up to 50 pounds. Candidates should have working knowledge of Windows, Microsoft 365, mobile devices, printers, telephony, basic networking, IT service and asset management, and strong customer service and organizational skills; A+ or ITIL certification is an asset.
Skills
- IT Support
- Desktop Support
- Windows
- Microsoft 365
- Mobile Device Support
- Printer Support
- Telephony Systems
- Basic Networking
- Network Cabling
- PC and Peripheral Troubleshooting
- IT Service Management
- Asset Management
- Remote Support Tools
- Customer Service
- Problem-Solving
- Change Management
Benefits
- Extended Healthcare Plan
- Medical Insurance
- Disability Insurance
- Dental Insurance
- Vision Insurance
- Group RRSP
- Group Life Insurance
- AD&D Insurance
- Critical Illness Insurance
- Paid Time Off
- Training and Development
- Employee Discounts
- Employee Assistance Program
- Counseling
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Administrative
Keywords
- Information Technology
- IT Support
- Desktop Support
- Windows
- Microsoft 365
- Computers
- Monitors
- Docking Stations
- Printers
- Telephones
- Mobile Devices
- Software Deployment
- Network Connectivity
- Basic Networking
- Network Cabling
- IT Service Management
- Service Requests
- Incident Management
- Asset Management
- Inventory Control
- Remote Support Tools
- Change Management
- Hardware Deployment
- Software Licensing
- Data Security
- A+ Certification
- ITIL
- Workstation Deployment
- Telephony Systems