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NFI Industries

Distribution Customer Service Representative

8465 MOUNT PLEASANT WAY, Milton, ON, L9T 8W7, Canada

The base hourly pay rate for this posting is $25.00. · Full-time

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Job details

Pay: The base hourly pay rate for this posting is $25.00.
Job type: Full-time
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Responsibilities

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices
Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

HS diploma or equivalent required
Strong computer knowledge including MS Office applications
Basic typing skills
Familiarity with 10-key
Shipping software systems including UPS and Federal Express
Excellent oral and written communication skills
Excellent customer service skills
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

The base hourly pay rate for this posting is $25.00. The base hourly pay range is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NFI's total compensation package for employees.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.

Profit Center

PC-6108

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More about this job

Responsibilities

The Distribution Customer Service Representative manages customer inquiries, processes orders, and handles complaints to ensure service standards are met. They also coordinate shipping requests, maintain accurate documentation, and act as a liaison between the warehouse and customers.

Requirements

Candidates must have a high school diploma or equivalent and strong computer skills, including proficiency in MS Office. The role requires excellent communication skills and the availability to work irregular or extended hours as needed.

Skills

Customer service
Order processing
Data entry
Inventory management
Invoicing
Shipping coordination
Microsoft Office
10-key
Communication
Clerical duties
Problem solving
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Distribution
Customer Service
Order Processing
Invoicing
Inventory
Shipping
Logistics
Warehouse
MS Office
10-key
UPS
Federal Express
Clerical
Data Entry
Administration
Traffic Department
Operations

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