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Added 4 mins ago
TT
Operations Supervisor
TF Truckload & Logistics
AB · Edmonton, AB
- Full-time
…role requires strong operational expertise, the ability to lead multiple teams, and experience in specialized transportation, including pipe hauling and over-dimensional…
Added 4 mins ago
R
Branch Manager
ROBINSON
Swift Current, SK
- Full-time
Lead the team: Coach and support employees while setting clear expectations, building accountability, and developing individual and team performance.
Added 4 mins ago
NP
Senior Buyer
NFI Parts Inc
Winnipeg, MB
- Full-time
…managing supplier programs, and driving improvements in cost, lead time, and service performance. The Senior Buyer leads supplier performance management, supports category strategies…
Added 5 mins ago
P
Practice Lead, Natural Sciences & Forestry
Proven
Calgary, AB
- Full-time
PRI is seeking an experienced Practice Lead to provide technical leadership for our combined Natural Sciences & Forestry practice. This is a senior leadership role for a seasoned…
Added 5 mins ago
PE
Practice Lead, Natural Sciences & Forestry
PRI Engineering
Calgary, AB
- Full-time
PRI is seeking an experienced Practice Lead to provide technical leadership for our combined Natural Sciences & Forestry practice. This is a senior leadership role for a seasoned…
Added 5 mins ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead initial triage, resolution, and escalation for security incidents and support requests while monitoring the latest advisories, alerts, and regulatory changes.
Added 5 mins ago
SR
Maintenance Systems & Reliability Lead
Stellar Recruitment Inc.
Coquitlam, BC
- $85,000 to $105,000 CAD / year
- Full-time
Lead and coordinate maintenance planning and work order management, providing guidance, task allocation, and direction to maintenance teams to ensure timely and effective execution.
Added 5 mins ago
Interim Shift Lead, DashMart
DoorDash Canada
London, ON
…physical environments and is excited to roll up their sleeves and lead from the front. In this role, you’ll guide a shift of 2-10 employees through daily operations, including delegating…
Added 5 mins ago
SH
Team Lead – Mechanical/Operator
Sotera Health
Laval, QC
- Full-time
The Operator team lead processes product through the Irradiator efficiently to meet customer orders. This includes the receiving of incoming product, the preparation of the product for…
Added 5 mins ago
SI
Keyholder
SNDL Inc.
Sherwood Park, AB · Value Buds Summerwood
- Part-time
Restock shelves, receive deliveries, and complete basic inventory checks
Added 5 mins ago
L
Retail Store Manager
Lovisa
Brampton, ON
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 5 mins ago
TH
Head Cashier Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Added 20 mins ago
RR
Demand Planner
Renaissance Repair and Supply
Ottawa, ON · Kanata, Ontario
- Full-time
Lead and facilitate the company-wide Sales & Operations Planning (S&OP) process, ensuring alignment across demand, capacity, inventory, and revenue objectives
Added 35 mins ago
L
Seasonal Product Operations Educator | Chinook Centre
lululemon
Calgary, AB
- Part-time
Execute inventory processing plan established by the Product Operations Lead, including accurate RFID inventory counts according to company standards.
Added 35 mins ago
VS
Dining Services Manager (2026-11058)
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Toronto, ON
- Full-time
…includes meal planning and preparation, staff supervision, inventory and budget management, and ensuring compliance with all applicable health, safety, and regulatory standards. The role is…
Added 35 mins ago
R
VP & GM, Electrical Division
ROBINSON
Winnipeg, MB
- Full-time
ROBINSON is introducing a new Vice President & General Manager, Electrical Division role to lead the continued growth and development of our Electrical business.
Added 35 mins ago
T
Senior Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Drive KPI performance (service level, changeovers, excess inventory, backorder lead time): understand the trends, propose actions and follow them through.
Added 35 mins ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Participate or lead continuous improvement activities
Added 35 mins ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Follow key KPIs (service level, changeovers, excess inventory, backorder lead time) and understand what drives them.
Added 35 mins ago
IS
Associate Materials Management Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
Maintain inventory and shipping records, ensuring documentation is accurate and complete.
Added 35 mins ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for…
Added 35 mins ago
L
Product Operations Lead | Promenade St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…
Added 35 mins ago
L
Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
…interconnected systems that support store transactions, educator tools, inventory visibility, payments, store intelligence, and retail operations, while helping transform how the…
Added 35 mins ago
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Principal Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
…a durable competitive advantage across business lines. You lead the most complex, cross ‑ domain initiatives, establish retail industry ‑ leading methodologies, and influence long ‑ term…
Added 35 mins ago
S
Full-Time Sales Lead (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Full-time
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales…

NFI Parts

Customer Service Representative

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.

POSITION SUMMARY

The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.

WHAT YOU WILL DO:

Communicate with customers on all required correspondence on quotes, purchase orders, contracts, Return Material Authorization (RMA), and technical requests.
Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
Provide pricing and availability on all daily quotes. Metro CSR's will execute contracts received from customers. All other CSRs will collaborate with Contracts Specialist who will execute customer contracts.
Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
Obtain daily quote and contract approvals and award information from customers.
Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due.
Work with Traffic department on delivery issues with customers. If proof-of-delivery required use online tracking or carrier tracking system.
Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
Metro CSR to review contract language and requirements in collaboration with the Metro Specialist/CSM, create bid worksheet, outlining all bid requirements including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.). All other CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
Metro CSRs to coordinate insurance and bid bonds for customer RFP’s when required. All other CSRs will execute in collaboration with the Contracts Specialist.
Metro CSRs to monitor and manage customer contract items and escalations in conjunction with Metro Specialist/CSMs.
Metro CSRs to collaborate with Business Development on complex bids.
Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
Proactive selling of all products, from knowledge obtained from customers and the transit industry.
Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
Assist Accounts Receivable with collections when required.
Request additional reports from Analyst as required.
Review/create Contact Reports identify action items and coordinate any tactical responses required.
Attend tradeshows as required.

WHAT YOU NEED TO BE SUCCESSFUL:

High School Grad /Business Admin. Certificate.
Superior knowledge in the use of Microsoft Office with advanced Excel skills.
Ability to converse in a professional manner in both written and verbal communication.
Advanced problem solving, organizational and analytical skills.
Motivated self-starter, comfortable in a fast- paced environment.
Experience of Oracle systems and process would be considered an asset.
Working knowledge of bill of materials is an asset.
Experience in the automotive or transit industry is an asset.

*Travel is required for this position*

WHY JOIN OUR TEAM:

Competitive Wages.
A continuous learning environment.
Ability to advance your career with a growing company.
NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives.

HOW TO APPLY

If you would like to apply for this position or know someone who would, please submit a resume.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.

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More about this job

Responsibilities

The Customer Service Representative manages daily transactional activities including quotations, contracts, product returns, and technical requests. They also develop customer sales strategies, monitor profitability, and provide proactive support to ensure customer satisfaction.

Requirements

Candidates must have a high school diploma or business administration certificate and superior Microsoft Office skills, particularly in Excel. Strong analytical, organizational, and problem-solving abilities are required, with experience in the automotive or transit industry considered an asset.

Skills

Customer service
Microsoft Office
Excel
Problem solving
Organizational skills
Analytical skills
Communication
Sales strategy
Contract management
Technical support
Inventory planning
Bill of materials
Oracle systems
Automotive industry knowledge
Transit industry knowledge

Benefits

Competitive wages
Career advancement opportunities
Employee social committee events
In-house training initiatives

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Parts
Logistics
Sales
Contracts
RMA
Technical Support
Microsoft Office
Excel
Oracle
Bill of Materials
Inventory Planning
Pricing
Quotations
Transit Industry
Automotive Industry
Supply Chain
Business Administration
Procurement
Bid Management

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