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Added 6 hours ago
A
Commercial Contracts Lawyer
Alida
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
Review, redline and negotiate the full range of commercial agreements: MSAs and SaaS subscription agreements, order forms and SOWs, NDAs, amendments and renewals, and partner, reseller and…
Added 12 hours ago
NP
Customer Service Representative
NFI Parts
Winnipeg, MB
- Full-time
Communicate with customers on all required correspondence on quotes, purchase orders, contracts, Return Material Authorization (RMA), and technical requests.
Added 12 hours ago
TS
Maintenance Specialist
The Salvation Army Canada and Bermuda Territory
Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Full-time
Retain and report all expenses and receipts, tracking time that is spent on each work order.
Added 13 hours ago
NP
Customer Service Representative
NFI Parts Inc
Winnipeg, MB
- Full-time
Communicate with customers on all required correspondence on quotes, purchase orders, contracts, Return Material Authorization (RMA), and technical requests
Added 14 hours ago
TS
Maintenance Specialist
The Salvation Army in Canada
Newmarket, ON
- Full-time
Retain and report all expenses and receipts, tracking time that is spent on each work order.
Added 1 day ago
Master Scheduler
CMP Group Ltd.
Delta, BC
…workflows, including scheduling production runs, monitoring material availability and issuance to work orders, managing tooling changeovers, and coordinating across departments to eliminate…
Added 3 days ago
C
Specialist Engineering Planning
CPKC
Calgary, AB
- Full-time
Manage SAP Project Systems data and project administration, including project structures, networks, material charge-outs, scope updates, purchase requisitions, purchase order adjustments,…
Added 3 days ago
Manufacturing Production Coordinator
CMP Group Ltd.
Delta, BC
…workflows, including scheduling production runs, monitoring material availability and issuance to work orders, managing tooling changeovers, and coordinating across departments to eliminate…
Added 3 days ago
Awards and Events Specialist
University of Guelph
Guelph, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 4 days ago
LL
Parts Planning Intern (6-Month Contract)
Liebherr-Canada Ltd.
Burlington, ON
- Internship
Assist in tracking order statuses and follow up on pending orders required.
Added 4 days ago
MI
Inventory Manager
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Monitors inventory levels and inventory movement using system or manual inventory tracking and anticipates or reacts to shortages and overstocks immediately.
Added 5 days ago
OH
Law Clerk
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Reporting to Director, Legal, the Specialist, Legal Support will assist with document preparation, case management, and provide essential administrative support, including scheduling,…
Added 5 days ago
IG
Training Specialist
Insight Global
Thunder Bay, ON
- $70 to $100 CAD / hour
- Contract
Candidates MUST have prior experience of teaching Meditech Expanse to end users
Added 5 days ago
OH
Law Clerk
Ontario Health
Toronto, ON
- Full-time
Reporting to Director, Legal, the Specialist, Legal Support will assist with document preparation, case management, and provide essential administrative support, including scheduling,…
Added 5 days ago
M
Procurement Specialist
Multy
Vaughan, ON
- $85,000 to $100,000 CAD / year
- Full-time
CPM or APICS certification is required
Added 6 days ago
K
Procurement & NetSuite Specialist
Kelly
Waterloo, ON
- $65,000 to $70,000 CAD / year
- Full-time
Kelly is recruiting a Procurement & NetSuite Specialist for a manufacturing client in Waterloo. This hands-on opportunity combines purchasing and supplier management with maintaining the…
Added 6 days ago
F
Intermediate Building Design (CSA) Specialist
Fluor
Vancouver, BC
- Full-time
Establish, track, and monitor material key quantities; provide analysis and forecasts
Added 7 days ago
TS
Community Engagement Coordinator
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm
- Full-time
…The Salvation Army's strategic goals. Community Engagement Specialist responsibilities are related to community engagement program development through identifying and utilizing various…
Added 7 days ago
TS
Community Engagement Coordinator
The Salvation Army in Canada
Salmon Arm, BC
- Full-time
…The Salvation Army's strategic goals. Community Engagement Specialist responsibilities are related to community engagement program development through identifying and utilizing various…
Added 10 days ago
F
Intermediate Building Design Specialist
Fluor
Vancouver, BC
- Full-time
Establish, track, and monitor material key quantities; provide analysis and forecasts
Added 10 days ago
T
Senior Project Cost Specialist
Tiree
Ottawa, ON
- Full-time
As a Senior Project Cost Specialist, you own the financial picture for assigned projects. You set the cost control approach, maintain the integrity of the cost tracker and forecasts, and…
Added 10 days ago
Senior Project Cost Specialist
Tiree
Ottawa, ON
As a Senior Project Cost Specialist, you own the financial picture for assigned projects. You set the cost control approach, maintain the integrity of the cost tracker and forecasts, and…
Added 10 days ago
FC
Intermediate Building Design Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Establish, track, and monitor material key quantities; provide analysis and forecasts
Added 11 days ago
SAP Service Management Consultant
Syntax
Thornhill, ON
Implement and configure the SAP Service Management module to support service request and service order processes.
Added 12 days ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…

NFI Parts

Customer Service Representative

Winnipeg, MB, Canada

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.

POSITION SUMMARY

The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.

WHAT YOU WILL DO:

Communicate with customers on all required correspondence on quotes, purchase orders, contracts, Return Material Authorization (RMA), and technical requests.
Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
Provide pricing and availability on all daily quotes. Metro CSR's will execute contracts received from customers. All other CSRs will collaborate with Contracts Specialist who will execute customer contracts.
Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
Obtain daily quote and contract approvals and award information from customers.
Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due.
Work with Traffic department on delivery issues with customers. If proof-of-delivery required use online tracking or carrier tracking system.
Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
Metro CSR to review contract language and requirements in collaboration with the Metro Specialist/CSM, create bid worksheet, outlining all bid requirements including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.). All other CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
Metro CSRs to coordinate insurance and bid bonds for customer RFP’s when required. All other CSRs will execute in collaboration with the Contracts Specialist.
Metro CSRs to monitor and manage customer contract items and escalations in conjunction with Metro Specialist/CSMs.
Metro CSRs to collaborate with Business Development on complex bids.
Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
Proactive selling of all products, from knowledge obtained from customers and the transit industry.
Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
Assist Accounts Receivable with collections when required.
Request additional reports from Analyst as required.
Review/create Contact Reports identify action items and coordinate any tactical responses required.
Attend tradeshows as required.

WHAT YOU NEED TO BE SUCCESSFUL:

High School Grad /Business Admin. Certificate.
Superior knowledge in the use of Microsoft Office with advanced Excel skills.
Ability to converse in a professional manner in both written and verbal communication.
Advanced problem solving, organizational and analytical skills.
Motivated self-starter, comfortable in a fast- paced environment.
Experience of Oracle systems and process would be considered an asset.
Working knowledge of bill of materials is an asset.
Experience in the automotive or transit industry is an asset.

*Travel is required for this position*

WHY JOIN OUR TEAM:

Competitive Wages.
A continuous learning environment.
Ability to advance your career with a growing company.
NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives.

HOW TO APPLY

If you would like to apply for this position or know someone who would, please submit a resume.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Customer Service Representative manages daily transactional activities including quotations, contracts, product returns, and technical requests. They also develop customer sales strategies, monitor profitability, and provide proactive support to ensure customer satisfaction.

Requirements

Candidates must have a high school diploma or business administration certificate and superior Microsoft Office skills, particularly in Excel. Strong analytical, organizational, and problem-solving abilities are required, with experience in the automotive or transit industry considered an asset.

Skills

Customer service
Microsoft Office
Excel
Problem solving
Organizational skills
Analytical skills
Communication
Sales strategy
Contract management
Technical support
Inventory planning
Bill of materials
Oracle systems
Automotive industry knowledge
Transit industry knowledge

Benefits

Competitive wages
Career advancement opportunities
Employee social committee events
In-house training initiatives

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Parts
Logistics
Sales
Contracts
RMA
Technical Support
Microsoft Office
Excel
Oracle
Bill of Materials
Inventory Planning
Pricing
Quotations
Transit Industry
Automotive Industry
Supply Chain
Business Administration
Procurement
Bid Management

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Work requirements

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