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Added 23 mins ago
R
Senior Director, Program Delivery
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- Full-time
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NFI

Director, Brokerage Operations

Mississauga, ON, Canada

$109,621.2 to $158,161.6 CAD / year · Full-time

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Job details

Pay: $109,621.2 to $158,161.6 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 10+ years’ experience in the transportation operations with a proven track record of success
Posting language: English
Posted: Oct 2, 2026

Original job description

Overview

The Director of Brokerage Operations provides the day-to-day direction, oversight, and implementation of the operations for the brokerage business unit at NFI.

Responsibilities

Assume responsibility for the day-to-day operations of the brokerage business unit, including carrier relations, national accounts customer service, dispatch, and centralized operations.
Lead the initiative to develop, manage and execute the Company’s brokerage strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between brokerage operations and the other NFI organizations.
Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer’s need and contract obligations from an operations perspective.
Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth.
Establish close working relationship with the Director of Brokerage Sales and Director of Capacity and partner and communicate with all levels of an organization both internally and externally.
Provide strong leadership to all functions of the business and build a “service/customer oriented” culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the brokerage business.
Ensure Company Policies and procedures are supported throughout the corporate and field operations.
Assist with both short and long term forecasting of operational resource requirements for brokerage.
Conduct evaluation of current team and provide mentoring to his/her team.
Remain current on industry trends and provide strategic recommendations to management that keep NFI Brokerage on the “cutting edge.”

Qualifications

College degree required
10+ years’ experience in the transportation operations with a proven track record of success
Familiar with a variety of transportation concepts, practices and procedures
Experience with overall direction, coordination and evaluation of department
Possesses strong interpersonal skills with the ability to communicate organization visions and values
Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
Provide on-call support 24/7 for the dispatch group
Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential TMS systems for NFI Brokerage.
Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions
Prior profit and loss responsibility preferred
Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI and the sales team
Strong work ethic; e.g. “roll-up-your sleeves" leader
Hands-on, customer driven focus

We are excited to share the base salary range for this position is $109,621.20 - $158,161.60 CAD Annual. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.

Profit Center

PC-20

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More about this job

Responsibilities

Direct daily brokerage operations across carrier relations, customer service, dispatch, and centralized operations, while developing and executing strategy across NFI’s operating entities. Lead teams, improve processes and cost efficiency, ensure service commitments are met, and provide operational forecasts and strategic recommendations.

Requirements

A college degree and at least 10 years of transportation operations experience with a proven record of success are required. Candidates should bring strong leadership, planning, analytical, financial, communication, and customer-service abilities; prior profit and loss responsibility is preferred, along with proficiency in Microsoft Office and transportation management systems.

Skills

Brokerage Operations
Transportation Operations
Carrier Relations
Customer Service
Dispatch
Strategic Planning
Business Development
Operational Leadership
Process Improvement
Staff Development
Forecasting
Financial Analysis
Profit And Loss Management
Microsoft Word, Excel, And PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Brokerage Operations
Transportation Operations
Carrier Relations
National Accounts
Customer Service
Dispatch
Centralized Operations
Brokerage Strategy
Business Planning
Operational Resources
Service Level Agreements
Performance Metrics
Process Improvement
Staff Development
Employee Retention
Operational Forecasting
Industry Trends
Cost Efficiency
Profit And Loss Responsibility
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
24/7 On-Call Support

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