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Added 4 mins ago
S
Explorer | Director | Market Research | Ontario
Savanta
Toronto, ON
- Full-time
Expertise in advanced analytics and experience in transforming data into actionable business solutions.
Added 18 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Winnipeg, MB
- Full-time
…Banking team in Winnipeg. We are seeking a Manager, Financing Solutions to support our commercial client base and contribute to the continued growth of our business in…
Added 18 mins ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
As our Director of Business Development, you'll be on the front lines of growth, partnering with mining operators, visiting remote sites, traveling extensively throughout Eastern Canada,…
Added 18 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Regina, SK
- Temporary
A career as a Manager, Financing Solutions within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate financing structuring. In…
Added 18 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
Working in the Commercial Banking and Private Banking 1859 sector, you will join a team of professionals that supports business clients. You will also be surrounded by an ecosystem of…
Added 18 mins ago
NB
Chief Advisor, Responsible AI
National Bank of Canada
Montreal, QC
- Full-time
Our team supports business lines, risk specialists, and stakeholders in identifying, assessing, and managing the risks associated with artificial intelligence solutions used or being…
Added 18 mins ago
T
Account Director
Tru
Toronto, ON
- Full-time
Executive Advisory & Alignment: Build trusted relationships with C-suite and executive stakeholders by translating business priorities into actionable digital transformation plans.
Added 18 mins ago
NB
Director Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
Working in the Commercial Banking and Private Banking 1859 sector, you will join a team of professionals that supports business clients. You will also be surrounded by an ecosystem of…
Added 19 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 19 mins ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…amenities to innovative food programs and employee engagement solutions, we help organizations create workplaces where people want to be. As Director, Business Development, you'll be at the…
Added 33 mins ago
CM
Project Planner - Nuclear
Cooper Moss Rutland
Remote, Canada
- Full-time
- Remote
…recognised globally, with CMR named Global Project Controls Small Business of the Year 2025 (Project Controls Expo UK Awards) and one of the UK’s Best Workplaces in 2026 (Great Place to…
Added 33 mins ago
MM
Oliver Wyman - Senior Lead AI Developer
Marsh McLennan
Toronto, ON · Montreal, QC
- Full-time
…unprecedented products across industries. As a Senior Lead AI Developer, you are primarily responsible for managing technical projects and helping teams design and build AI/ML systems and…
Added 49 mins ago
ME
Senior Accountant - Private Company Audit and Assurance
Manning Elliott LLP
Abbotsford, BC
- $70,000 to $95,000 CAD / year
- Full-time
Anticipate engagement risks and implement appropriate solutions in collaboration with managers.
Added 49 mins ago
OI
Functional IT Analyst/BA
Orion Innovation (formerly Sryas)
Montréal-Ouest, QC
- Full-time
Learn about data-first solutions for empowering collective creativity across the organization.
Added 49 mins ago
NB
Associate Regional Manager
National Bank of Canada
Brossard, QC
- Full-time
…leadership to Wealth Advisors. You contribute to the region’s business development, coaching and governance by translating regional management’s direction into concrete actions in the…
Added 49 mins ago
AH
Coop Work Experience Student
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…deliver collective results. Through quality work and innovative solutions, we meet the ever-changing needs of healthcare for Albertans. Voted as one of Canada’s Top Employers for Young…
Added 49 mins ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
Portland is an independent price risk management and fuel supply company specializing in fixed price fuel solutions for commercial and municipal fuel buyers. We offer a range of products…
Added 49 mins ago
YR
Project and Professional Development Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Supports client groups by proposing a range of learning solutions and professional development options against established needs, competencies, or performance gaps.
Added 49 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 49 mins ago
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Assistant Branch Manager- EN
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- Full-time
Leverage partners to establish both internal and external working relationships to support business objectives
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
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- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
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Sr. Specialist Enterprise Solution Architect (m|w|x)
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Aurora, ON
- Full-time
You translate business capabilities and requirements into scalable, integrated, and sustainable solutions across enterprise applications, data, integration, infrastructure, and cloud…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 1 hour ago
RB
Client Advisor
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Regina, SK
- Full-time
· Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 1 hour ago
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Senior Platform Automation Engineer
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Toronto, ON
- Full-time
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NFP, an Aon company (Canada)

Client Manager, Personal Insurance

Vaughan, ON, Canada

Wage Transparency: The base salary range for this position is $50,000 to $70,000. · Full-time

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Job details

Pay: Wage Transparency: The base salary range for this position is $50,000 to $70,000.
Job type: Full-time
Apply by: Dec 3, 2026
Experience: Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Posting language: English
Posted: Nov 3, 2026

Original job description

Posting Description

Business Line: Personal Lines Insurance

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any Location, Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Details: Full-Time, Permanent Position, Current Vacancy

Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About The Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

What You’ll Do

Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Stay up to date with insurer partner products, offerings, and market intelligence

What You Bring

RIBO (Registered Insurance Brokers of Ontario) in good standing required
Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Proven experience working managing a high volume of clients (alpha split and/or one & done)
Previous experience in a Contact Centre environment is an asset
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world class customer experience
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

#NFPCANADALI-JS3

#NFP

2591219

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More about this job

Responsibilities

Manage personal insurance client files and provide day-to-day guidance and service tailored to clients’ coverage needs. Process policies, renewals, endorsements, and midterm changes, while supporting retention and premium growth through appropriate cross-selling, upselling, and remarketing.

Requirements

A RIBO license in good standing and typically more than three years of industry or personal lines experience are required, along with experience managing a high volume of clients. Candidates should have strong customer service, quotation, communication, and computer skills; experience with insurer portals and broker management systems is valued, while French-English communication and a professional insurance designation are assets.

Skills

Personal Insurance Coverage Counseling
Customer Service
Client Retention
Policy Issuance
Renewals Processing
Endorsements Processing
Midterm Changes
Cross-Selling
Upselling
Remarketing
Insurance Quotation
Broker Management Systems
EPIC
ARS
Communication

Benefits

Annual Bonus Plan
Matching RRSP Plan
Health Care Spending Account
Continuing Education Support
Career Development Opportunities
License Fee Reimbursement
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
RIBO
Client Management
Client Retention
Customer Service
Insurance Coverage
Policy Issuance
Insurer Portals
Underwriters
Renewals
Endorsements
Midterm Changes
Remarketing
Cross-Selling
Upselling
Insurance Quotations
Broker Management Systems
EPIC
ARS
Aviva
Economical
Intact
Contact Centre
CAIB
CIP
CRM
Premium Growth
Client File Management

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