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NFP Corp

Account Coordinator, Commercial SME

Calgary, AB, Canada
Edmonton, AB, Canada
Langley (District), BC, Canada
18075 Leslie St., Newmarket, ON, L3Y 9A4, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Windsor, ON, Canada
Langley, BC, Canada

Wage Transparency: The base salary range for this position is $50,000 – $55,000. · Full-time

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Job details

Pay: Wage Transparency: The base salary range for this position is $50,000 – $55,000.
Job type: Full-time
Apply by: Oct 29, 2027
Experience: 2-3 years of P&C insurance experience is necessary
Posting language: English
Posted: Oct 29, 2026

Original job description

Posting Description

Business Line: Small Market Commercial

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $50,000 – $55,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

This role provides daily assistance to Client Managers in the execution of standard account management practices. Must be able to efficiently and accurately execute SME processes that provide Client Managers quality support in delivering service standards to the client. Strong computer skills along with effective verbal, written, and electronic communications are required. Able to perform within a team environment, building strong relationships including with external underwriting partners.

What You’ll Do

Develop remarket carrier submissions including applications, carrier supplemental applications, reports including loss run and MVRs. Direct customer correspondence may be required to compile all necessary data.
Manage the manual renewal process as directed by the Client Manager, including pre-renewal work, billing, invoicing, and premium financing.
Manage portfolio transfer application in line with carrier requirements and as directed by the Portfolio Lead.
Communicate with customer, verbal and written, on underwriting requests such as gathering information.
Create proposal documents and identify critical coverage gaps to present to client manager.
Establish and maintain effective working relationships with leadership, peers, and stakeholders.
Assist with special projects as required.
This is an evolving role, and other duties may be expanded upon in line with the same skill sets.

What You Bring

Active RIBO licence (other provincial designations would be considered an asset)
2-3 years of P&C insurance experience is necessary
Knowledge of Applied/EPIC, Policyworks, Microsoft suite
Good written and verbal communication skills
Excellent relationship building abilities
Technical proficiency, ability to quickly learn new programs and procedures
Attention to detail
Willingness and flexibility to adjust to and conform with varying schedules

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

#NFPCANADA

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More about this job

Responsibilities

The Account Coordinator provides daily support to Client Managers by executing standard account management practices and assisting with renewal processes. They are responsible for managing carrier submissions, customer correspondence, and creating proposal documents while maintaining effective relationships with stakeholders.

Requirements

Candidates must possess an active RIBO licence and 2-3 years of P&C insurance experience. Proficiency in industry software such as Applied/EPIC and Policyworks, along with strong communication and organizational skills, is required.

Skills

RIBO licence
P&C insurance
Applied/EPIC
Policyworks
Microsoft suite
Account management
Underwriting support
Customer correspondence
Renewal management
Billing
Invoicing
Premium financing
Relationship building
Attention to detail
Communication skills

Benefits

Annual bonus plan
Matching RRSP plan
Referral commission plan
Health care spending account
Continuing education support
License fee reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Account Coordinator
Commercial SME
RIBO
P&C Insurance
Applied/EPIC
Policyworks
Microsoft Suite
Underwriting
Renewal
Billing
Invoicing
Premium Financing
Portfolio Transfer
Client Management
Hybrid
Insurance
Risk Management
Wealth Management
Retirement
Consultative Advisor

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