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Added 8 mins ago
SR
IT Manager
Swim Recruiting
Vancouver, BC
- Full-time
Permanent, full-time IT Manager role leading technology strategy, day-to-day operations and organization-wide AI adoption for a growing multi-site organization.
Added 8 mins ago
T
Relationship Manager
TD
Kelowna, BC
- Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 8 mins ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
Follows up on active corrective actions and reports to Manager Quality & Business Processes.
Added 8 mins ago
Home Health Care - Specialist Rehab Product
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Participate with manager on planning and forecasting sales and growth areas for the business
Added 8 mins ago
Manager, Member Experience and Sales
Abilities Centre
Whitby, ON
Reporting to the Assistant Director, Business Operations, the Manager, Member Experience and Sales will support the Revenue Development Department in achieving its financial goals for…
Added 8 mins ago
C
Branch Assistant
CIBC
London, ON
- Full-time
…Branch Assistant, you will provide ongoing support to the branch manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service…
Added 8 mins ago
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Manager, AML FIU
BMO
Toronto, ON · YNG
- Full-time
…and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and…
Added 8 mins ago
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Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON · FCP
- Full-time
…while balancing customer experience, portfolio performance, and business growth objectives. Working closely with Technology, Data & Analytics, Risk, and Business stakeholders, the Senior…
Added 23 mins ago
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Sales Development Representative
VendorPM
Toronto, ON
- $55,000 CAD / year
- Full-time
…turning ideas into action, and wants to grow alongside the business you're helping build-we want to hear from…
Added 23 mins ago
TFT - Manager, Quality & Performance
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
Proficiency in report writing tools such as Cognos Workspace, J Reports, SQL and Crystal Reports, as well as other business intelligence software and/or AI will be an asset. Relevant…
Added 23 mins ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Join us as our Consulting and Corporate Services Sourcing Manager and bring your sourcing expertise to a role where your negotiations and insights help shape better business decisions.…
Added 23 mins ago
Product Specialist (QC) - 12 month contract
CAA Club Group
Quebec, QC
Gather and maintain competitive and market intelligence materials
Added 23 mins ago
Senior Investment Product Manager
Scotiabank
Toronto, ON
The Senior Investment Product Manager, is responsible for the design and execution of strategies to distribute alternative and specialty equity products across intermediary channels. This…
Added 38 mins ago
M
Marsh People and Investments - Strategic Implementation Co-Op - Toronto - Winter 2027
Marsh
Toronto, ON
- Temporary
…will have hands-on exposure to AI-enabled process improvement, business analysis, and workflow design. You will work closely with business stakeholders across the organization to understand…
Added 38 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Baie-Comeau, QC
- Contract
…and escalate cash or technical issues to the Customer Service…
Added 38 mins ago
IT
HR and Payroll Administrator
InTandem Talent
AB · Alberta, Canada
- Full-time
Ensure all travel follows project and business guidelines.
Added 38 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Mississauga, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 38 mins ago
M&
Communications Specialist - Reach and Engagement
McKinsey & Company
Algoma Unorganized North Part, ON
- Full-time
…communications strategies that advance the firm's reputation and business priorities. While you may be based in either Toronto or Montreal, the primary activities and stakeholder engagement…
Added 38 mins ago
A
Revenue Operations Specialist
ApprovalMax
Toronto, ON
- Full-time
As a Revenue Operations Specialist, you will support revenue growth and improve internal processes across the business. Reporting to the Revenue Operations Manager, you’ll play a key role…
Added 38 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Baie-Comeau, QC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 38 mins ago
WC
Overnight Lead Department Manager
Walmart Canada
Regina, SK
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 38 mins ago
AC
Senior MES Quality Validation Specialist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
No Artificial Intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position. All stages of the recruitment process are conducted by human…
Added 38 mins ago
TO
Waste Services Coordinator
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager of Waste Services, the Waste Services Coordinator will assist in the development and implementation of the waste management programs and…
Added 38 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 38 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Halifax, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…

NFP Corp

Client Manager, Personal Insurance

Hamilton, ON, Canada
London, ON, Canada
Markdale, ON, Canada
125 Commerce Valley Dr W, Markham, ON, L3T 7W4, Canada
Mississauga, ON, Canada
Oshawa, ON, Canada
Ottawa, ON, Canada
Sudbury, ON, Canada
Timmins, ON, Canada
Windsor, ON, Canada

Wage Transparency: The base salary range for this position is $50,000 to $70,000. · Full-time

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Job details

Pay: Wage Transparency: The base salary range for this position is $50,000 to $70,000.
Job type: Full-time
Apply by: Nov 1, 2027
Experience: Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Posting language: English
Posted: Nov 2, 2026

Original job description

Posting Description

Business Line: Personal Lines Insurance

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any Location, Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Details: Full-Time, Permanent Position, Current Vacancy

Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

What You’ll Do

Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Stay up to date with insurer partner products, offerings, and market intelligence

What You Bring

RIBO (Registered Insurance Brokers of Ontario) in good standing required
Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Proven experience working managing a high volume of clients (alpha split and/or one & done)
Previous experience in a Contact Centre environment is an asset
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world class customer experience
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

#NFPCANADALI-JS3

#NFP

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More about this job

Responsibilities

Provide front-line advice to personal insurance clients, manage client files, and deliver day-to-day service that supports retention. Process policies, renewals, endorsements, and midterm changes; remarket coverage when appropriate, identify cross-selling and upselling opportunities, and maintain relationships with insurer underwriters.

Requirements

A RIBO license in good standing and typically more than three years of industry or personal lines experience are required, along with experience managing a high volume of clients. Candidates should have strong customer service, quotation, communication, and computer skills; familiarity with insurer portals and broker management systems is expected, while EPIC/ARS experience, French-English communication, and a professional insurance designation are assets.

Skills

Personal Insurance
Customer Service
Policy Administration
Renewals Processing
Endorsements
Midterm Changes
Cross-Selling
Upselling
Remarketing
Quotation
Client Retention
Insurance Portals
Broker Management Systems
Communication
Multitasking

Benefits

Annual Bonus Plan
Matching RRSP Plan
Health Care Spending Account
Continuing Education Support
Career Development Opportunities
License Fee Reimbursement
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
RIBO
Client Management
Client Retention
Customer Service
Policy Administration
Renewals
Endorsements
Midterm Changes
Remarketing
Cross-Selling
Upselling
Insurance Quotation
Insurer Portals
Aviva
Economical
Intact
Broker Management Systems
EPIC
ARS
Contact Centre
Underwriter Relationships
CAIB
CIP
CRM
Premium Growth

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