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Added 13 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes…
Added 13 mins ago
GM
Commercial property manager - Grand Montreal area
Groupe MACH
Montreal, QC
- Full-time
…450 colleagues who work daily to put their knowledge at the service of their clients and Real…
Added 13 mins ago
AR
Leasing Manager - Bilingual
Akelius Residential Property AB
Ottawa, ON
- Full-time
The leasing agent is responsible for leasing apartments and providing exceptional customer service to ensure maximum occupancy and resident retention.
Added 14 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Arborg, MB
- Internship
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 14 mins ago
P
Manager, Processing
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 14 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Summerside, PE
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 14 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By…
Added 14 mins ago
NL
Business Operations & Administrative Coordinator
Northfast Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
…industrial, mining, and construction industries, we take pride in our customer service, strong relationships, and ability to adapt to our customers'…
Added 14 mins ago
T
Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
…transportation facilities projects including but not limited to customer amenity initiatives, expansion of cycling infrastructure, improvements to existing facilities, and integration of…
Added 14 mins ago
P
Project Manager – Security Systems Integration | Chargé(e) de projets – Intégration de systèmes de sécurité (PM-002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Project Manager – Security Systems Integration
Added 14 mins ago
OI
Inova Québec - Bilingual Sales Representative
Orbit Insurance Services
Montreal, QC
- Full-time
Reporting to the Senior Manager, Sales & Service, you will handle inbound calls from customers seeking quotes or looking to expand their coverage. Your role is to uncover customer needs,…
Added 14 mins ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 14 mins ago
Fairmont Gold Supervisor, Part-Time
Fairmont Hotels & Resorts
Vancouver, BC
Full rate of pay $33.12 per hour following 90 days of service
Added 14 mins ago
KS
General Manager
K1 Speed Canada
Mississauga, ON
- Full-time
All staff are strictly adhering to company policies and providing outstanding customer service
Added 14 mins ago
MR
LG Promoters - InStore Sales Rep
Match Retail
Victoria, BC
- $51,000 to $53,000 CAD / year
- Full-time
…conversion in traditional shopping environments through enhanced customer experiences. The agency prides itself on top-notch people and best-in-class training to produce unparalleled…
Added 14 mins ago
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Associate Portfolio Manager
Accounting Advantage
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $300,000 CAD / year
- Full-time
30% Client Servicing & Team Support: Service existing clients, collaborate with the team, and work directly with the Senior Portfolio Manager.
Added 14 mins ago
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Sales Associate
WINS (Women In Need Society)
Calgary, AB
- Part-time
…mission, vision, and values of WINS. Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers.…
Added 14 mins ago
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Tenant Companion (Casual Positions)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Provides general supervision, guidance and direction observing, documenting, and reporting any changes in cognitive functioning and/or health status to the Supportive Housing Manager.
Added 14 mins ago
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Food Service Worker Lead
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Hamilton, ON · Waterdown, ON
- Full-time
As a Food Service Worker, you'll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you'll learn on the job and make great…
Added 14 mins ago
W(
Inventory Associate (Weekends Only)
WINS (Women In Need Society)
Calgary, AB
- Part-time
Reporting to the Manager - Inventory and working as part of the Donation Centre team, the Inventory Associate is responsible for the safe and effective movement of donations within the…
Added 14 mins ago
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Bilingual Royal Service Supervisor (Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
Perform other duties as assigned by the Royal Service and Loyalty Manager.
Added 14 mins ago
UO
Information Desk / Administrative Assistant, Cumming School of Medicine
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Calgary, AB
- Full-time
Reporting to the Manager, Administrative Services Department, Cumming School of Medicine, this position provides information support and resources to a variety of our community partners…
Added 14 mins ago
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Live-Out Building Superintendent
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Toronto, ON · Scarborough, ON
- Full-time
Strong customer service experience with residents is essential
Added 14 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Stonewall, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 14 mins ago
W(
Inventory Associate (Part-Time)
WINS (Women In Need Society)
Calgary, AB
- Part-time
Reporting to the Manager - Inventory and working as part of the Donation Centre team, the Inventory Associate is responsible for the safe and effective movement of donations within the…

NFP Corp

Client Manager, Personal Insurance

Hamilton, ON, Canada
London, ON, Canada
Markdale, ON, Canada
125 Commerce Valley Dr W, Markham, ON, L3T 7W4, Canada
Mississauga, ON, Canada
Oshawa, ON, Canada
Ottawa, ON, Canada
Sudbury, ON, Canada
Timmins, ON, Canada
Windsor, ON, Canada

Wage Transparency: The base salary range for this position is $50,000 to $70,000. · Full-time

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Job details

Pay: Wage Transparency: The base salary range for this position is $50,000 to $70,000.
Job type: Full-time
Apply by: Nov 1, 2027
Experience: Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Posting language: English
Posted: Nov 2, 2026

Original job description

Posting Description

Business Line: Personal Lines Insurance

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any Location, Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Details: Full-Time, Permanent Position, Current Vacancy

Wage Transparency: The base salary range for this position is $50,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support or services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

What You’ll Do

Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Review and process renewals, endorsements and midterm changes; rewriting/remarketing where necessary to enhance the client experience
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Stay up to date with insurer partner products, offerings, and market intelligence

What You Bring

RIBO (Registered Insurance Brokers of Ontario) in good standing required
Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Proven experience working managing a high volume of clients (alpha split and/or one & done)
Previous experience in a Contact Centre environment is an asset
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world class customer experience
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
Ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

#NFPCANADALI-JS3

#NFP

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More about this job

Responsibilities

Provide front-line advice to personal insurance clients, manage client files, and deliver day-to-day service that supports retention. Process policies, renewals, endorsements, and midterm changes; remarket coverage when appropriate, identify cross-selling and upselling opportunities, and maintain relationships with insurer underwriters.

Requirements

A RIBO license in good standing and typically more than three years of industry or personal lines experience are required, along with experience managing a high volume of clients. Candidates should have strong customer service, quotation, communication, and computer skills; familiarity with insurer portals and broker management systems is expected, while EPIC/ARS experience, French-English communication, and a professional insurance designation are assets.

Skills

Personal Insurance
Customer Service
Policy Administration
Renewals Processing
Endorsements
Midterm Changes
Cross-Selling
Upselling
Remarketing
Quotation
Client Retention
Insurance Portals
Broker Management Systems
Communication
Multitasking

Benefits

Annual Bonus Plan
Matching RRSP Plan
Health Care Spending Account
Continuing Education Support
Career Development Opportunities
License Fee Reimbursement
Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
RIBO
Client Management
Client Retention
Customer Service
Policy Administration
Renewals
Endorsements
Midterm Changes
Remarketing
Cross-Selling
Upselling
Insurance Quotation
Insurer Portals
Aviva
Economical
Intact
Broker Management Systems
EPIC
ARS
Contact Centre
Underwriter Relationships
CAIB
CIP
CRM
Premium Growth

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