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Added 22 mins ago
C
Operational Support Specialist
Compucom
Markham, ON
- Full-time
As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we…
Added 1 hour ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are…
Added 1 hour ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
…mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are…
Added 1 hour ago
TM
Procurement Analytics & Performance Specialist
The Miller Group
Markham, ON
- Full-time
Partner with Procurement, Finance, Operations, Equipment, and business stakeholders to deliver insights and drive business value.
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
Vancouver, BC
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
Calgary, AB
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
Ottawa, ON
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
AB · Edmonton, AB
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
Kitchener, ON
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
London, ON
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
RS
Music Operations Specialist
Rogers Sports & Media
Winnipeg, MB
- Full-time
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 2 hours ago
NB
Senior Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Trading Support Analyst in the Capital Markets Operations team at National Bank means acting as an over-the-counter (OTC) operations specialist. In this role, you…
Added 2 hours ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…upgrades/migrations/configurations in supporting Tier-1 applications such as e-People (PeopleSoft HCM). The incumbent will utilize strong written, oracle and interpersonal skills in a…
Added 4 hours ago
MC
Senior Marketing Specialist- US and Canada Locations
MMC Corporate
Toronto, ON
- Other
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 6 hours ago
AA
Intégrateur Capacités de Physique de Vol (PMO) / Integrator Flight Physics Capabilities (PMT)
Airbus Aircraft
Montreal, QC
- Full-time
Intégrer les opérations d'équipes multidisciplinaires avec l'emphase sur la définition d'interfaces, les outils et les procédés ainsi que les connaissances associées au domaine de physique…
Added 6 hours ago
M
Senior Marketing Specialist- US and Canada Locations
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 7 hours ago
Music Operations Specialist
Rogers Communications
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 7 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Port Coquitlam, BC
- Part-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 8 hours ago
Tooling Specialist - Canada
Nordex Group
AB
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the…
Added 8 hours ago
O
Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week
Added 9 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cold Lake, AB
- Part-time
…nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and…
Added 10 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 11 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 11 hours ago
H
Universal Banker
HSBC
London, ON
- Full-time
…customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining…
Added 11 hours ago
CN
Appointment Center - Agent du Centre d'appels | Appointment Center Agent
Contractor Nation
Laval, QC
- Full-time
Optimiser l’horaire des rendez-vous et assurer le bon déroulement des opérations

NHS Ayrshire & Arran

Proactive Support User Administrator - Operations

Saskatoon, SK, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Working hours: 36 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen to join the Proactive Support Team within Digital Services, Operations, NHSGGC as we seek to recruit to this post of User Administrator.

The primary objective of the Proactive Support team is to deliver a customer focused digital support service to all desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.

This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and in-person. We are seeking a suitable candidate to join this established team with demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist area.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a permanent, full-time post of 36 hours per week.

The location is Queen Elizabeth (QEUH), 1345 Govan Road, Glasgow, G51 4TF.

The shift pattern is Monday to Friday, 9am-5pm.

Key Responsibilities

Ensure all account administration is undertaken in compliance with eHealth policies and procedures and audit guidelines.
Undertake the administration and maintenance of all eHealth user accounts including:
Setting up users with appropriate security profiles
Processing all leavers, ensuring accounts are removed and data archived
Processing all authorised changes to accounts
Ensuring users and line managers are kept appropriately informed
Assist other eHealth staff to ensure all user account facilities are in place to support planned system rollouts and projects.
Undertake system and user audits (where requested/approved).
Utilise and support online user requesting and provisioning tools.

Service management and support

Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Implement key performance indicators for the measurement of accurate and prompt processing of requests.
Provide application support services to end users where required, and under the guidance of IT support team staff.
Undertake other system administration activities (such as code table builds, drug tables, reference files).
Work in conjunction with Incident, Change and Service Level Management to ensure that the team are adhering to ITIL best practice to aid swift resolution of issues, identify root causes, implement preventative measures and work towards continuous service improvement.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

Educated to HNC level with specific IT content or equivalent professional qualification, or has proven comparable knowledge via experience is essential.
High level of IT keyboard skills & experience of varied IT equipment & systems is essential.
Previous experience in IT, with a high level of knowledge of legislation, best practices and procedures.
Good communication skills and the ability to diplomatically deal with customers at all levels within the Organisation.
Proven approach to organisation, administration, documentation and workload prioritisation with demonstrable proactive initiative

Desirable

Qualified in, ITIL IT Service Management (International standard for Best Practice in IT Service Management) – if not qualified to at least foundation level will be required to undertake this as part of personal development plan.
Exposure to the Health Service

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Stewart McGookin, Support Team Manager, 07855100174, Stewart.McGookin@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and maintain eHealth user accounts, including account setup, authorized changes, leaver processing, audits, and support for system rollouts. Provide first-line customer triage and application support, manage requests promptly, and contribute to ITIL-aligned incident resolution and continuous service improvement.

Requirements

Applicants need HNC-level education with specific IT content or an equivalent professional qualification, or comparable knowledge gained through experience, along with strong IT skills and previous IT experience. They should demonstrate customer communication, organization, administration, documentation, prioritization, and initiative; ITIL Foundation qualification and healthcare experience are desirable.

Skills

Customer Support
IT Troubleshooting
User Account Administration
Active Directory
Azure
Incident Triage
Application Support
System Administration
IT Service Management
Communication
Organization
Workload Prioritization
Documentation
User Auditing
Service Improvement

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Bursary Scheme
Annual Leave
NHS Pension Scheme
Life Insurance
Salary Sacrifice Car Benefit Scheme
Learning And Development Opportunities
Enhanced Public Holiday Pay
Employee Discounts
Counselling And Psychological Therapies

Visa sponsorship

Not detected in the job text

Hiring contact

Stewart McGookin

Hiring contact email

Stewart.McGookin@nhs.scot

Keywords

Digital Services
eHealth
Active Directory
Azure
User Account Administration
Security Profiles
Account Provisioning
User Audits
Application Support
System Administration
First-Line Support
Incident Triage
Service Requests
ITIL
Incident Management
Change Management
Service Level Management
Key Performance Indicators
Root Cause Analysis
Application Deployment
Code Tables
Drug Tables
Reference Files
Healthcare
Customer Service

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Work requirements

Jobs in Canada