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Added 1 hour ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and…
Added 1 hour ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and…
Added 17 hours ago
RA
Print Operations Specialist
Recrute Action
Toronto, ON
- Contract
Deliver services in accordance with applicable Service Level Agreements and Statements of Work.
Added 1 day ago
CC
RQ11861 - Systems Administrator/Operations Support Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 1 day ago
SYSTEMS INTEGRATION SPECIALIST (AMANDA Developer/Administrator)
City of Toronto
Toronto, ON
Reporting to the Senior Systems Integrator, within the Public Health Division, this position provides technical expertise in the administration, customization, integration, modernization,…
Added 1 day ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for an Enterprise Application Technical Specialist to work from our Mississauga location.
Added 1 day ago
TG
IT Operations Specialist
TalentForce Group
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- Full-time
…from reactive support to proactive, automated, and AI-driven systems. In this role, you will take ownership of our internal network, bring previously outsourced IT functions in-house, and…
Added 1 day ago
AC
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Systems Administrator/Operations Support Specialist
Added 1 day ago
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Systems Testing/QA Specialist - Intermediate - 859
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
· The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work…
Added 1 day ago
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RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
RO
Site IT Specialist
Rubicon Organics™
Delta, BC
- $62,000 to $77,500 CAD / year
- Full-time
Provide reliable, secure, and responsive Level 2 technology support across Rubicon Organics’ operational sites. The Site IT Specialist is the primary on-site technical resource for…
Added 2 days ago
SM
RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
AA
Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus Aircraft
Mirabel, QC
- Full-time
Added 2 days ago
Customer Experience Specialist
Quince
Toronto, ON
Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
Added 2 days ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Production Systems Technology Service Specialist I
Added 2 days ago
RU
Field Specialist I, Production Technology Services
Ricoh USA, Inc.
Winnipeg, MB
- Full-time
Production Systems Technology Service Specialist I
Added 2 days ago
Automation Specialist
Sonepar
Windsor, ON
The Automation Specialist is an outside technical sales professional responsible for accelerating profitable growth across Electrozad’s automation portfolio. Technical capability is the…
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Field Specialist I, Production Technology Services
Ricoh
Winnipeg, MB
- Full-time
Production Systems Technology Service Specialist I
Added 2 days ago
S
IT Operations Lead
SJC
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our IT team is seeking an IT Operations Lead to manage the people and systems that keep our infrastructure, network, and endpoints secure, reliable, and well maintained. This is a…
Added 3 days ago
AB
Director, Solution Architecture – Information Technology
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AB · Hybrid
- Full-time
Provide senior technical leadership for complex solutions across application, integration and API, enterprise data, cloud, security, identity, and infrastructure domains; challenge…
Added 3 days ago
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Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
The Business System Specialist participates with teams of IT staff and, on a limited basis, client department personnel in the development, implementation and maintenance of computer-based…
Added 3 days ago
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Eirene Enterprise Technical Change Champion
Citi
Mississauga, ON
- Full-time
Provide pragmatic technical guidance on complex remediation challenges, such as breaking API changes in patched libraries, framework upgrades, code refactoring for security findings, and…
Added 3 days ago
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Intermediate Analyst, Logistics (Nuclear)
Calian in Space & Technology
Tiverton, ON
- Full-time
…industry. The role serves as a key liaison between operational, technical, and project teams, providing insights and support that enable safe, compliant, and efficient project…
Added 3 days ago
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Junior Systems Administrator / Operations Support Specialist
Joblinxsapp
Toronto, ON
- Full-time
We are seeking a motivated and technically capable Junior Systems Administrator / Operations Support Specialist to provide day-to-day systems administration, IT infrastructure support, and…
Added 3 days ago
BR
Junior Systems Administrator / Operations Support Specialist
BITS Recruiting
Toronto, ON
- $50 to $52 CAD / hour
- Contract
We are seeking a Junior Systems Administrator / Operations Support Specialist to support day-to-day IT operations and enterprise infrastructure. The successful candidate will assist with…

NHS Ayrshire & Arran

Proactive Support User Administrator - Operations

Saskatoon, SK, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Working hours: 36 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen to join the Proactive Support Team within Digital Services, Operations, NHSGGC as we seek to recruit to this post of User Administrator.

The primary objective of the Proactive Support team is to deliver a customer focused digital support service to all desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.

This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and in-person. We are seeking a suitable candidate to join this established team with demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist area.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a permanent, full-time post of 36 hours per week.

The location is Queen Elizabeth (QEUH), 1345 Govan Road, Glasgow, G51 4TF.

The shift pattern is Monday to Friday, 9am-5pm.

Key Responsibilities

Ensure all account administration is undertaken in compliance with eHealth policies and procedures and audit guidelines.
Undertake the administration and maintenance of all eHealth user accounts including:
Setting up users with appropriate security profiles
Processing all leavers, ensuring accounts are removed and data archived
Processing all authorised changes to accounts
Ensuring users and line managers are kept appropriately informed
Assist other eHealth staff to ensure all user account facilities are in place to support planned system rollouts and projects.
Undertake system and user audits (where requested/approved).
Utilise and support online user requesting and provisioning tools.

Service management and support

Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Implement key performance indicators for the measurement of accurate and prompt processing of requests.
Provide application support services to end users where required, and under the guidance of IT support team staff.
Undertake other system administration activities (such as code table builds, drug tables, reference files).
Work in conjunction with Incident, Change and Service Level Management to ensure that the team are adhering to ITIL best practice to aid swift resolution of issues, identify root causes, implement preventative measures and work towards continuous service improvement.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

Educated to HNC level with specific IT content or equivalent professional qualification, or has proven comparable knowledge via experience is essential.
High level of IT keyboard skills & experience of varied IT equipment & systems is essential.
Previous experience in IT, with a high level of knowledge of legislation, best practices and procedures.
Good communication skills and the ability to diplomatically deal with customers at all levels within the Organisation.
Proven approach to organisation, administration, documentation and workload prioritisation with demonstrable proactive initiative

Desirable

Qualified in, ITIL IT Service Management (International standard for Best Practice in IT Service Management) – if not qualified to at least foundation level will be required to undertake this as part of personal development plan.
Exposure to the Health Service

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Stewart McGookin, Support Team Manager, 07855100174, Stewart.McGookin@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and maintain eHealth user accounts, including account setup, authorized changes, leaver processing, audits, and support for system rollouts. Provide first-line customer triage and application support, manage requests promptly, and contribute to ITIL-aligned incident resolution and continuous service improvement.

Requirements

Applicants need HNC-level education with specific IT content or an equivalent professional qualification, or comparable knowledge gained through experience, along with strong IT skills and previous IT experience. They should demonstrate customer communication, organization, administration, documentation, prioritization, and initiative; ITIL Foundation qualification and healthcare experience are desirable.

Skills

Customer Support
IT Troubleshooting
User Account Administration
Active Directory
Azure
Incident Triage
Application Support
System Administration
IT Service Management
Communication
Organization
Workload Prioritization
Documentation
User Auditing
Service Improvement

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Bursary Scheme
Annual Leave
NHS Pension Scheme
Life Insurance
Salary Sacrifice Car Benefit Scheme
Learning And Development Opportunities
Enhanced Public Holiday Pay
Employee Discounts
Counselling And Psychological Therapies

Visa sponsorship

Not detected in the job text

Hiring contact

Stewart McGookin

Hiring contact email

Stewart.McGookin@nhs.scot

Keywords

Digital Services
eHealth
Active Directory
Azure
User Account Administration
Security Profiles
Account Provisioning
User Audits
Application Support
System Administration
First-Line Support
Incident Triage
Service Requests
ITIL
Incident Management
Change Management
Service Level Management
Key Performance Indicators
Root Cause Analysis
Application Deployment
Code Tables
Drug Tables
Reference Files
Healthcare
Customer Service

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Work requirements

Jobs in Canada