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Added 8 mins ago
MD
Office & Admin Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 8 mins ago
H
Technical Services Specialist, Associate
Halliburton
SK
- Full-time
Purchase requisitions and purchase orders: Create accurate purchase requisitions in the applicable company system, provide required supporting information, and coordinate the workflow…
Added 8 mins ago
C
Operational Support Specialist
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- Full-time
As an Operational Support Specialist, your primary function is to provide day-to-day client support in relation to Paulsboro and Canada operations. You will take ownership of ensuring we…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…implementation, maintenance and improvement of the quality management system and Hospital Point of Care Testing…
Added 1 hour ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…relevant technical skills and experience/qualification within the specialist…
Added 1 hour ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
…relevant technical skills and experience/qualification within the specialist…
Added 1 hour ago
BU
Associate Banker
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Toronto, ON
- Full-time
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NB
Senior Trading Support Analyst
National Bank of Canada
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- Full-time
…National Bank means acting as an over-the-counter (OTC) operations specialist. In this role, you contribute directly to the efficiency, control, and evolution of capital markets activities.…
Added 2 hours ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
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- Full-time
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Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
There is an opportunity for ER shifts (APP renumeration) at SOGH in Oliver and Doctor of the Day shifts that come with a reasonable stipend
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
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HM
Family Practitioner/General Practitioner
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Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Guaranteed coverage through our rotating locum system (one week approximately every 2.5 months).
Added 4 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
Added 4 hours ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
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Added 5 hours ago
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Comer Medical Clinic is a well established, collegial clinic. Working alongside 2 experienced family practice and specialist physicians. A competitive overhead, in clinic nurse support, in…
Added 6 hours ago
LC
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- Full-time
The Process Control Specialist serves as a member of the Maintenance Team and is accountable for industrial automation within the plant including all programmable logic controls, servo…
Added 6 hours ago
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Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA) Specialist
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Toronto, ON
- Full-time
The Uniformed and Overseas Citizen Absentee Voting Act (UOCAVA) Specialist works closely with the UOCAVA Supervisor to provide support to the UOCAVA Division during elections. This position…
Added 6 hours ago
AS
Records Collecction Specialist II
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Records Collections Specialist II is responsible for managing and tracking patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. This includes submitting…
Added 7 hours ago
System Technologist, Process Controls
Lactalis
Belleville, ON
The Process Control Specialist serves as a member of the Maintenance Team and is accountable for industrial automation within the plant including all programmable logic controls, servo…
Added 7 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Calgary, AB
- Full-time

NHS Ayrshire & Arran

Proactive Support User Administrator - Operations

Saskatoon, SK, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Working hours: 36 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen to join the Proactive Support Team within Digital Services, Operations, NHSGGC as we seek to recruit to this post of User Administrator.

The primary objective of the Proactive Support team is to deliver a customer focused digital support service to all desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.

This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and in-person. We are seeking a suitable candidate to join this established team with demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist area.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a permanent, full-time post of 36 hours per week.

The location is Queen Elizabeth (QEUH), 1345 Govan Road, Glasgow, G51 4TF.

The shift pattern is Monday to Friday, 9am-5pm.

Key Responsibilities

Ensure all account administration is undertaken in compliance with eHealth policies and procedures and audit guidelines.
Undertake the administration and maintenance of all eHealth user accounts including:
Setting up users with appropriate security profiles
Processing all leavers, ensuring accounts are removed and data archived
Processing all authorised changes to accounts
Ensuring users and line managers are kept appropriately informed
Assist other eHealth staff to ensure all user account facilities are in place to support planned system rollouts and projects.
Undertake system and user audits (where requested/approved).
Utilise and support online user requesting and provisioning tools.

Service management and support

Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Implement key performance indicators for the measurement of accurate and prompt processing of requests.
Provide application support services to end users where required, and under the guidance of IT support team staff.
Undertake other system administration activities (such as code table builds, drug tables, reference files).
Work in conjunction with Incident, Change and Service Level Management to ensure that the team are adhering to ITIL best practice to aid swift resolution of issues, identify root causes, implement preventative measures and work towards continuous service improvement.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

Educated to HNC level with specific IT content or equivalent professional qualification, or has proven comparable knowledge via experience is essential.
High level of IT keyboard skills & experience of varied IT equipment & systems is essential.
Previous experience in IT, with a high level of knowledge of legislation, best practices and procedures.
Good communication skills and the ability to diplomatically deal with customers at all levels within the Organisation.
Proven approach to organisation, administration, documentation and workload prioritisation with demonstrable proactive initiative

Desirable

Qualified in, ITIL IT Service Management (International standard for Best Practice in IT Service Management) – if not qualified to at least foundation level will be required to undertake this as part of personal development plan.
Exposure to the Health Service

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Stewart McGookin, Support Team Manager, 07855100174, Stewart.McGookin@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and maintain eHealth user accounts, including account setup, authorized changes, leaver processing, audits, and support for system rollouts. Provide first-line customer triage and application support, manage requests promptly, and contribute to ITIL-aligned incident resolution and continuous service improvement.

Requirements

Applicants need HNC-level education with specific IT content or an equivalent professional qualification, or comparable knowledge gained through experience, along with strong IT skills and previous IT experience. They should demonstrate customer communication, organization, administration, documentation, prioritization, and initiative; ITIL Foundation qualification and healthcare experience are desirable.

Skills

Customer Support
IT Troubleshooting
User Account Administration
Active Directory
Azure
Incident Triage
Application Support
System Administration
IT Service Management
Communication
Organization
Workload Prioritization
Documentation
User Auditing
Service Improvement

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Bursary Scheme
Annual Leave
NHS Pension Scheme
Life Insurance
Salary Sacrifice Car Benefit Scheme
Learning And Development Opportunities
Enhanced Public Holiday Pay
Employee Discounts
Counselling And Psychological Therapies

Visa sponsorship

Not detected in the job text

Hiring contact

Stewart McGookin

Hiring contact email

Stewart.McGookin@nhs.scot

Keywords

Digital Services
eHealth
Active Directory
Azure
User Account Administration
Security Profiles
Account Provisioning
User Audits
Application Support
System Administration
First-Line Support
Incident Triage
Service Requests
ITIL
Incident Management
Change Management
Service Level Management
Key Performance Indicators
Root Cause Analysis
Application Deployment
Code Tables
Drug Tables
Reference Files
Healthcare
Customer Service

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Work requirements

Jobs in Canada