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Added 5 mins ago
LH
Care Coordinator Manager
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- $47,000 to $50,000 CAD / year
- Full-time
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BK
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NA
Waiting List Coordinator - Endoscopy
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Part-time
Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations
Added 35 mins ago
NS
Waiting List Coordinator - Endoscopy
NHS Scotland
NS · Cape Breton, NS
- Full-time
Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations
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NHS Ayrshire & Arran

Waiting List Coordinator - Endoscopy

NS, Canada
Cape Breton, NS, Canada

Part-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Are you an organised and motivated administrator looking to make a real difference to patient care? We are seeking a Waiting List Coordinator to join our Endoscopy Service based at New Victoria Hospital and Gartnavel General Hospital. Working within NHS Greater Glasgow and Clyde, one of the largest healthcare organisations in the UK, you will play a key role in ensuring patients receive timely access to services while supporting the delivery of national waiting time standards. This is an exciting opportunity to work closely with clinical and administrative teams, contribute to service improvement, and develop your career within a supportive and forward-thinking organisation.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Part-time, Permanent
You will be based at The New Victoria Hospital
Working Pattern: TBC
Please note the salary is Pro Rata for part time hours.

Key Responsibilities

Manage the receipt, processing and maintenance of patient referrals and waiting lists, ensuring information is accurate and up to date
Work closely with clinicians, nursing staff and service managers to coordinate patient pathways and plan admissions effectively
Monitor waiting times and patient activity, taking proactive action to minimise delays and support treatment time guarantees
Analyse waiting list data and identify capacity pressures, escalating concerns and supporting solutions to improve service delivery
Liaise with internal and external stakeholders, including external providers, to maximise available capacity and support patient access to care
Support the implementation of waiting list management processes, monitoring systems and service improvement initiatives
Provide high-quality communication and customer service when dealing with patients, colleagues and partner organisations

Knowledge, training, qualifications and/or experience required to do the job:

Relevant and significant administrative experience within a healthcare or similarly complex environment
Excellent organisational skills with the ability to prioritise competing demands and manage a busy workload effectively
Strong communication and interpersonal skills with the ability to develop positive working relationships across multidisciplinary teams
Experience using a range of computer systems and Microsoft Office applications, particularly Excel and Outlook
Ability to analyse, interpret and present data accurately to support operational decision-making and performance monitoring
Knowledge of patient confidentiality, GDPR and information governance requirements
Understanding of waiting list management, patient pathways or NHS performance targets would be advantageous
Ability to work independently, use initiative and remain calm and professional when managing competing priorities and deadlines

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Jordyn-Lee Magee, Waiting List/Admin Manager, on 0141 347 8007 or jordyn-lee.magee@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage patient referrals and waiting lists, coordinate pathways and admissions with clinical and administrative teams, and monitor waiting times to help minimise delays. Analyse activity and capacity data, liaise with stakeholders to support patient access, and contribute to waiting list processes and service improvements.

Requirements

Applicants need significant administrative experience in healthcare or a similarly complex environment, strong organisational and communication skills, and experience with computer systems including Excel and Outlook. They should be able to analyse data, understand confidentiality and information governance requirements, and work independently under competing priorities; knowledge of waiting list management or NHS performance targets is advantageous.

Skills

Healthcare Administration
Waiting List Management
Patient Pathway Coordination
Referral Processing
Organisational Skills
Workload Prioritisation
Communication
Interpersonal Skills
Microsoft Excel
Microsoft Outlook
Data Analysis
Performance Monitoring
Patient Confidentiality
GDPR
Information Governance
Service Improvement

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Study Bursaries
Annual Leave
Public Holidays
NHS Pension Scheme
Life Insurance
Car Benefit Scheme
Learning And Development Opportunities
Enhanced Public Holiday Pay
NHS Discounts
Counselling And Psychological Therapies

Visa sponsorship

Not detected in the job text

Hiring contact

Jordyn-Lee Magee

Hiring contact email

jordyn-lee.magee@nhs.scot

Keywords

Endoscopy
NHS
Healthcare Administration
Patient Referrals
Waiting Lists
Patient Pathways
Admissions Planning
Waiting Times
Treatment Time Guarantees
Patient Activity
Capacity Management
Operational Decision-Making
Performance Monitoring
External Providers
Service Improvement
Microsoft Office
Microsoft Excel
Microsoft Outlook
Patient Confidentiality
GDPR
Information Governance
Multidisciplinary Teams
Customer Service
Data Analysis

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Work requirements

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