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NHS Scotland

Administration/Waiting List Manager - General Surgery

Saskatoon, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

As an Administration/Waiting List Manager within NHS Greater Glasgow and Clyde, you will play a pivotal role in ensuring patients receive timely, high-quality care by effectively managing waiting lists and administrative services. This is an exciting opportunity to lead, innovate and make a meaningful impact within one of the UK’s largest health boards. You will work closely with clinical and operational teams, helping to deliver national waiting time targets while supporting a patient-centred approach. NHSGGC offers a supportive, forward-thinking environment where your expertise and leadership will be valued and developed. If you are motivated, organised and passionate about improving services, this role offers both challenge and reward in equal measure.

Duration, Location, and Working Pattern:

Queen Elizabeth University Hospital
The shift pattern for this role is Mon-Fri 08:00-16:00, 08:30-16:30 or 09:00-17:00
Full-time, permanent

Key Responsibilities

Lead the day-to-day management of speciality waiting lists ensuring compliance with Treatment Time Guarantees and national targets
Monitor and analyse waiting list data, proactively identifying risks and implementing solutions to maintain performance
Manage clinic and theatre capacity, ensuring effective use of resources to meet clinical priorities
Line manage administrative, clerical and waiting list staff, supporting performance, development and service delivery
Prepare and present reports on waiting times, patient activity and service performance to senior stakeholders
Coordinate internal and external waiting list initiatives including patient scheduling and service improvements
Promote a culture of continuous improvement ensuring high standards of patient care, compliance and administrative practice

Knowledge, training, qualifications and/or experience required to do the job:

Significant administration management experience within an NHS acute setting with knowledge of patient administration processes
Proven experience managing waiting lists and delivering Treatment Time Guarantee targets
Experience of supervising and developing administrative or clerical teams potentially across multiple sites
Excellent communication and interpersonal skills with the ability to influence and build relationships with clinical and non-clinical staff
Strong organisational skills with the ability to prioritise competing demands and meet deadlines under pressure
Proficient IT skills including experience of NHS systems and data management with a sound understanding of GDPR
Self-motivated with the ability to work independently and collaboratively while maintaining a high level of accuracy and professionalism

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Samantha Zecanovsky, Clinical Service Manager, 0141 452 6736, Sam.Zecanovsky@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply About employer

More about this job

Responsibilities

Lead specialty waiting list and administrative operations, monitoring performance against Treatment Time Guarantees and national targets while managing clinic and theatre capacity. Supervise administrative staff, report on service performance, coordinate waiting list initiatives, and promote continuous improvement and high standards of patient care.

Requirements

Requires significant NHS acute administration management experience, including proven waiting list management and delivery of Treatment Time Guarantee targets. Candidates should have experience supervising administrative teams, strong communication and organisational skills, proficiency with NHS systems and data management, and a sound understanding of GDPR.

Skills

Waiting List Management
NHS Patient Administration
Waiting Time Data Analysis
Capacity Management
Staff Supervision And Development
Performance Reporting
Patient Scheduling
Service Improvement
Team Leadership
Communication
Relationship Building
Organisation And Prioritisation
NHS Systems
Data Management
GDPR Compliance

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Bursary Scheme
Annual Leave
Public Holidays
NHS Pension Scheme
Life Insurance
Salary Sacrifice Car Benefit Scheme
Learning And Development Opportunities
Enhanced Pay For Public Holidays
NHS Discounts
Confidential Employee Support
Counselling And Psychological Therapies

Visa sponsorship

Not detected in the job text

Hiring contact

Samantha Zecanovsky

Hiring contact email

Sam.Zecanovsky@nhs.scot

Keywords

NHS
Acute Healthcare
Patient Administration
Waiting List Management
Treatment Time Guarantees
National Waiting Time Targets
Waiting List Data
Clinic Capacity
Theatre Capacity
Patient Scheduling
Administrative Services
Staff Line Management
Performance Reporting
Patient Activity
Service Improvement
Clinical Operations
NHS Systems
Data Management
GDPR
Continuous Improvement
Patient-Centred Care

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