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Added 50 mins ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist…
Added 50 mins ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
…demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist…
Added 1 hour ago
BU
Associate Banker
BMO U.S.
Toronto, ON
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 1 hour ago
NB
Multimedia Production Specialist
National Bank of Canada
Toronto, ON
- Full-time
A career as a Multimedia Production Specialist in the Studio 24 team at National Bank means acting as a specialist in the design, production and distribution of digital events, podcasts and…
Added 4 hours ago
S
Field Risk Specialist
Solifi
Toronto, ON
- Full-time
Risk Management (RM) Operations Team is seeking a motivated, goal-oriented Field Risk Specialist (FRS) to join its national field operations team.
Added 5 hours ago
MM
Design Technology Coordinator - BIM
M Moser Associates
Vancouver, BC
- Full-time
M Moser Associates is seeking a hands-on BIM and Revit specialist to strengthen design technology capability across the Vancouver studio. The coordinator will help designers resolve…
Added 6 hours ago
Music Operations Specialist
Rogers Communications
Winnipeg, MB · London, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
Reporting to the National Music Operations Manager, the Music Operations Specialist plays a key role in shaping the sound of multiple music brands across our network through thoughtful…
Added 8 hours ago
RB
Client Advisor
Royal Bank of Canada
Whitehorse, YT
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 9 hours ago
T
Marketing Specialist
Troika
Penticton, BC
- Full-time
Troika is looking for a creative, proactive and results-driven Marketing Specialist to join our marketing team.
Added 9 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 10 hours ago
LH
Physiotherapist - ADP Authorizer
Lifemark Health Group
Leamington, ON
- $36.92 to $54.14 CAD / hour
- Internship
…providing therapy solutions for seniors. With over 30 years of experience, we are a preferred partner of more than 185 LTC homes, 55 retirement communities and 180+ seniors’…
Added 11 hours ago
A
Paid Search & Video Lead
ARC'TERYX
North Vancouver, BC
- Full-time
The Digital Commerce team develops eCommerce channels and all consumer-facing digital touchpoints for Arc’teryx. We are a high-performing team spanning direct-to-consumer eCommerce…
Added 11 hours ago
AE
Paid Search & Video Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Digital Commerce team develops eCommerce channels and all consumer-facing digital touchpoints for Arc’teryx. We are a high-performing team spanning direct-to-consumer eCommerce…
Added 12 hours ago
S
Retail Sales Associate
Skechers
Richmond, BC
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 12 hours ago
R
Client Advisor
RBC
Whitehorse, YT
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 12 hours ago
SM
EPR Applications Specialist
St. Michael's Hospital
Toronto, ON
- Temporary
…patient record (EPR) system in November 2024, Unity Health’s Digital team is preparing to extend our Epic instance to Sinai Health through a new shared EPR project. To support this next…
Added 12 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
…patient record (EPR) system in November 2024, Unity Health’s Digital team is preparing to extend our Epic instance to Sinai Health through a new shared EPR project. To support this next…
Added 12 hours ago
XO
Communications Specialist
Xtract One Technologies
Toronto, ON
- Temporary
For a Communications Specialist Xtract One offers an unparalleled growth opportunity. You will be instrumental in driving significant revenue growth by developing digital-first marketing…
Added 12 hours ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
This is a newly created role within a centralized intake hub designed to improve customer experience and our emerging markets (non-core) service referrals. The Intake Hub Specialist will…
Added 12 hours ago
OD
Customized Employment Specialist
Open Door Group
Surrey, BC
- $33.49 to $35.31 CAD / hour
- Full-time
Open Door Group (ODG), a non-profit organization serving communities across British Columbia and Alberta, is looking for a Customized Employment Specialist to join our team!
Added 12 hours ago
PG
Project Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…business. From structuring our investment practice around data and digital to bringing our strategy, data sciences and research practice under one house, we’ve been shaping Publicis Media…
Added 13 hours ago
LV
SEM SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Under the supervision of the Director, Digital Acquisition, the SEM Specialist will be responsible for the development, creation, follow-up, and optimization of digital marketing campaigns…
Added 13 hours ago
VM
Community Partner Specialist
Village Media
Guelph, ON
- Full-time
The successful candidate must live in or near Guelph, Ontario
Added 13 hours ago
TM
Marketing Specialist
Troika Management Corp
Kelowna, BC
- Full-time
We are currently seeking a Marketing Specialist to join our Marketing team!
Added 13 hours ago
R
Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Minimum of seven years of experience as a project manager delivering complex digital products and projects, including end-to-end accountability for projects with significant…

NHS Scotland

Proactive Support User Administrator - Operations

Saskatoon, SK, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Working hours: 36 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen to join the Proactive Support Team within Digital Services, Operations, NHSGGC as we seek to recruit to this post of User Administrator.

The primary objective of the Proactive Support team is to deliver a customer focused digital support service to all desktop and end user devices Board-wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements.

This is an entry-level post providing 1st line customer triage support for incidents and requests, using Active Directory and Azure, communicating with users via phone, email, live chat and in-person. We are seeking a suitable candidate to join this established team with demonstrable customer engagement skills, relevant technical skills and experience/qualification within the specialist area.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a permanent, full-time post of 36 hours per week.

The location is Queen Elizabeth (QEUH), 1345 Govan Road, Glasgow, G51 4TF.

The shift pattern is Monday to Friday, 9am-5pm.

Key Responsibilities

Ensure all account administration is undertaken in compliance with eHealth policies and procedures and audit guidelines.
Undertake the administration and maintenance of all eHealth user accounts including:
Setting up users with appropriate security profiles
Processing all leavers, ensuring accounts are removed and data archived
Processing all authorised changes to accounts
Ensuring users and line managers are kept appropriately informed
Assist other eHealth staff to ensure all user account facilities are in place to support planned system rollouts and projects.
Undertake system and user audits (where requested/approved).
Utilise and support online user requesting and provisioning tools.

Service management and support

Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Implement key performance indicators for the measurement of accurate and prompt processing of requests.
Provide application support services to end users where required, and under the guidance of IT support team staff.
Undertake other system administration activities (such as code table builds, drug tables, reference files).
Work in conjunction with Incident, Change and Service Level Management to ensure that the team are adhering to ITIL best practice to aid swift resolution of issues, identify root causes, implement preventative measures and work towards continuous service improvement.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

Educated to HNC level with specific IT content or equivalent professional qualification, or has proven comparable knowledge via experience is essential.
High level of IT keyboard skills & experience of varied IT equipment & systems is essential.
Previous experience in IT, with a high level of knowledge of legislation, best practices and procedures.
Good communication skills and the ability to diplomatically deal with customers at all levels within the Organisation.
Proven approach to organisation, administration, documentation and workload prioritisation with demonstrable proactive initiative

Desirable

Qualified in, ITIL IT Service Management (International standard for Best Practice in IT Service Management) – if not qualified to at least foundation level will be required to undertake this as part of personal development plan.
Exposure to the Health Service

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Stewart McGookin, Support Team Manager, 07855100174, Stewart.McGookin@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and maintain eHealth user accounts, including setting up access profiles, processing leavers and account changes, supporting audits, and assisting with system rollouts. Provide first-line customer triage and application support, manage requests promptly, and work with service management teams to resolve issues and improve service delivery.

Requirements

Applicants need HNC-level education with specific IT content, an equivalent professional qualification, or comparable knowledge gained through experience, along with strong IT skills and experience using varied equipment and systems. They should have IT experience, knowledge of relevant legislation and best practices, effective customer communication, and strong organisation and workload-prioritisation skills; ITIL certification and health service exposure are desirable.

Skills

Customer Support
IT Troubleshooting
User Account Administration
Active Directory
Azure
Incident Triage
Application Support
IT Service Management
ITIL
Service Improvement
Communication
Workload Prioritisation
Documentation
System Auditing
Application Deployment
System Administration

Benefits

Employee Assistance Programme
Cycle To Work Scheme
Study Bursaries
Annual Leave
NHS Pension Scheme
Life Insurance
Car Benefit Scheme
Learning And Development Opportunities
Enhanced Public Holiday Pay
Employee Discounts
Confidential Employee Support And Counselling

Visa sponsorship

Not detected in the job text

Hiring contact

Stewart McGookin

Hiring contact email

Stewart.McGookin@nhs.scot

Keywords

Digital Services
eHealth
Active Directory
Azure
User Account Administration
Security Profiles
Account Provisioning
User Audits
Application Packaging
Application Deployment
First-Line Support
Customer Triage
Incident Management
Change Management
Service Level Management
ITIL
Application Support
System Administration
Code Table Builds
Drug Tables
Reference Files
Key Performance Indicators
Root Cause Analysis
Preventative Measures
Service Improvement
IT Best Practices
Healthcare IT

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Jobs in Canada