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Added 14 mins ago
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Senior Procurement Contract Specialist
Worley
Markham, ON · Oakville, ON
- Full-time
Demonstrated experience implementing and enhancing contract management systems, reporting tools, commercial controls, and governance processes.
Added 14 mins ago
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Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology…
Added 14 mins ago
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Senior Maintenance Scheduler
Thales
Halifax, NS
- Full-time
Location: Halifax - Wilkinson, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share…
Added 14 mins ago
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Consultant Business Systems
HSBC
Toronto, ON
- Full-time
…that provide tools and processes to facilitate the functions, business, and entities with their service management…
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AI Developer Test Management
Ericsson
Ottawa, ON
- Full-time
…delivery, strengthen software quality, and create a better developer…
Added 14 mins ago
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Junior L1 Software Developer
Ericsson
Ottawa, ON
- Full-time
We are looking for a junior software developer with an interest in high-performance embedded software, low-level programming, and cloud-ready systems. Our team works on two Ericsson…
Added 14 mins ago
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APPLIED AI SOFTWARE DESIGNER
Ericsson
Ottawa, ON
- Full-time
…engineering experience and hands-on experience applying AI to developer workflows. You will use Large Language Models (LLMs), AI agents, knowledge systems, and software-analysis tools to…
Added 14 mins ago
EC
Développeur(euse) Logiciel C++ / Software Developer C++
Eaton Corporation
Brossard, QC
- Full-time
Eaton's Electrical Engineering Services and Systems division is currently seeking a C++ Software Developer. This role is based in our Eaton Americas Innovation Center in Brossard, QC, and…
Added 14 mins ago
EC
Intern, Product Marketing (12-month) - Burlington, ON
Eaton Corporation
Burlington, ON
- Full-time
…skills, experience, and qualifications, as well as market and business…
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Senior Mining Infrastructure Engineer
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
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Engineer - Ground Control
Vale
Canada
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 14 mins ago
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Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
We are seeking a Specialist, Technical – Business Planning Architecture to join our Operating Model team in Toronto, Ontario or Sudbury, Ontario or Saint John’s, Newfoundland.
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Lead Ground Control Engineer
Vale
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 29 mins ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
Maintaining internal communication systems to ensure all staff assigned to and associated with the school are aware of needed information via electronic, printed and other means.
Added 29 mins ago
NS
Senior Director - Cancer Care Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
…provides leadership for clinical, administrative, operational, business development, and HHR relationship activities in support of assigned service lines. The Senior Director works within…
Added 29 mins ago
TC
Director of Human Resources
Trenton Cold Storage
Trenton, ON
- Full-time
…of HR strategies, policies, and programs that support TCS’s business goals and people-focused culture. Day-to-day responsibilities include leading HR operations, guiding recruitment and…
Added 29 mins ago
CC
Industrial Electrical Millwright
Canterbury Coffee
Richmond, BC
- $45 to $52.5 CAD / hour
- Full-time
…maintaining, troubleshooting, and repairing mechanical and electrical systems that support coffee roasting, grinding, packaging, and material handling equipment. You’ll work closely with…
Added 29 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
Experience with parts operations, inventory practices, customer service, business systems, and John Deere computer applications.
Added 29 mins ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
Strong experience testing modern web applications across both frontend and backend systems.
Added 44 mins ago
ME
Senior Accountant - Private Company Audit and Assurance
Manning Elliott LLP
Surrey, BC
- $80,000 to $104,000 CAD / year
- Full-time
Identify new business opportunities within existing client relationships.
Added 44 mins ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $70 to $78 CAD / hour
- Contract
…executing and delivering on an established roadmap for a digital business banking product, ensuring successful partner and technology integration with the platform. This role will be 20%…
Added 44 mins ago
VC
Amazon Connect Developer / Designer
VBeyond Corporation
Toronto, ON
- Contract
Job Title: Amazon Connect Developer / Designer
Added 44 mins ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
Strong knowledge of other consumer and small business technologies including origination, core bank, risk and other systems
Added 44 mins ago
NI
Procurement Specialist
Nanometrics Inc.
Ottawa, ON
- Full-time
…mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induce seismicity monitoring in the energy sector. We specialize in…
Added 44 mins ago
HI
Senior Salesforce Developer
HRbrain Inc.
Toronto, ON
- Full-time
Of course, the journey would not be possible without world class talent. We’re in search for Salesforce Developer to help us break new technology ground. You’ll be joining a diverse and…

Niagara Parks Commission

Bilingual Translation & Guest Services Representative

Niagara Falls, ON, Canada

Compensation Range: $28.90 to $35.51 per hour · Full-time

Apply About employer

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Job details

Pay: Compensation Range: $28.90 to $35.51 per hour
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job ID: 2026-56

Job Type: Full-time

Job Status: Open Vacancy

Location: Niagara Falls, ON (On-site)

Compensation Range: $28.90 to $35.51 per hour

Application Deadline: November 12, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

What You’ll Do

Under the general supervision of the Supervisor, Guest Services and within established policies, procedures and guidelines, the Bilingual Translation and Guest Services Representative is responsible for handling external and internal customer inquiries through multiple communication channels in both English and French. As an integral member of the Marketing department, the Bilingual Translation and Guest Services Representative maintains a high standard of service, professionalism, superb critical thinking skills, and an eye for detail.

The successful candidate possesses a thorough understanding of all points of the visitor engagement cycle and can identify trends through interactions with guests, recommending strategies and tactics to improve communications and the guest experience. The position requires excellent written and oral communication skills in French and English.

Customer Support

The Bilingual Translation & Guest Services Representative will:

Provide exceptional customer service to both internal and external customers in a high-volume environment while meeting or exceed productivity goals.
Provide guests with product and service information while effectively upselling additional products whenever possible.
Assist website visitors with ticket purchases, event bookings and online purchases and process refund requests in a second-tier support capacity.
Work with customer relationship management software to manage and track all guest interactions with efficiency and accuracy.
Effectively manage guest feedback, including handling sensitive information and situations with tact.
Monitor third-party websites, online review channels and social media platforms to track guest sentiment and develop responses when necessary.
Follow up with internal and external customers as needed.

French Language Support

Translate a variety of material into French, maintaining the content, context and style of the original material.
Provide ongoing quality assurance through the revision and correction of translated material.
Using content management systems, liaise with external and internal stakeholders to ensure accuracy and consistency in all translated content.
Review, compare and edit a range of translated online and print documentation to ensure all standards are applied and consistent.
Translate, review and edit translated content to ensure content language aligns with the English version of content.
Revise, edit and proofread content for accuracy
Adherence to departmental defined standards and style guides.
Maintain a translation dictionary.

Brand Awareness

Assist with tracking and responding to online reviews and forums to manage reputational risk, measure and deliver data to help generate trend reports, and anticipate potential issues to proactively mitigate risks.
With an intimate knowledge of the Niagara Parks Brand Story, ensure brand guidelines are met in every facet.

What You’ll Bring

Education:

Completion of a Secondary School Diploma. A business-related degree, diploma or certification is considered an asset.
Proficient in Microsoft Office Suite inclusive of PowerPoint and Excel, inclusive of the ability to develop charts, graphs, and data tables to generate and present performance results.
Outstanding written and verbal French language fluency are mandatory.

Experience

Minimum of two (2) years working in a bilingual customer service-related position and French translation with at least one year on the job.
Demonstrated ability to speak professionally in a courteous manner over the telephone, by e-mail, and through social media direct message/web chat.
Highly effective communication, sales, and customer service skills. Excellent grammar, problem-solving skills and attention to detail in both English and French.
Thorough understanding of social media channels, including Facebook, Instagram and Twitter.
Proficient with online search engines, including advanced search phrases and automated alerts.
Experience working in a fast-paced, creative environment with the ability to handle multiple tasks at once.
A proven track record of professionalism, maturity and integrity in dealing with guests and clients, including confidentiality and sensitive information.
Ability to navigate graphic design and publishing software for text translation purposes is an asset.

Why You’ll Love Working Here

We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including:

Employer‑matched Defined Benefit Pension Plan
Extended health, dental, and vision coverage
Life and disability insurance
Vacation entitlements and paid time off
Employee Family Assistance Program (EFAP)
Professional development and growth opportunities
Discounts at Niagara Parks retail, culinary, and golf locations
Complimentary passes to Niagara Parks attractions to share with family and friends
Free entry at Niagara Parks attractions
Access to the Attractions Ontario Reciprocal Program
Exclusive Perkopolis discounts
Free transportation on the WEGO Green Line and Falls Incline Railway

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or employment@niagaraparks.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.

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More about this job

Responsibilities

Provide bilingual customer support across multiple channels, assist with ticketing and online purchases, process refund requests, and manage guest interactions and feedback. Translate and quality-check French content, maintain consistent brand standards, and monitor online reviews and social media to identify trends and support the guest experience.

Requirements

A secondary school diploma is required, and a business-related degree, diploma, or certification is an asset. Candidates need at least two years of bilingual customer service experience, including French translation, strong French and English communication skills, Microsoft Office proficiency, and demonstrated customer service, problem-solving, and attention-to-detail abilities.

Skills

Bilingual Customer Service
French Translation
English-French Communication
Written and Verbal Communication
Proofreading and Editing
Quality Assurance
Guest Feedback Management
Social Media Monitoring
Online Reputation Management
Sales and Upselling
Problem-Solving
Attention to Detail
Microsoft Office
Data Reporting
Multitasking

Benefits

Employer-Matched Defined Benefit Pension Plan
Extended Health, Dental, and Vision Coverage
Life and Disability Insurance
Vacation and Paid Time Off
Employee and Family Assistance Program
Professional Development Opportunities
Employee Discounts
Free Attraction Entry
Reciprocal Attraction Program Access
Free Transportation

Visa sponsorship

Not detected in the job text

Keywords

French Translation
Bilingual Customer Service
Guest Services
English
French
Microsoft Office
PowerPoint
Excel
Content Management Systems
Social Media
Facebook
Instagram
Twitter
Online Reviews
Online Reputation Management
Website Support
Ticket Purchases
Event Bookings
Refund Processing
Translation Quality Assurance
Proofreading
Editing
Style Guides
Translation Dictionary
Brand Guidelines
Performance Reporting
Data Tables
Charts and Graphs
Graphic Design Software

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