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Added 18 mins ago
NR
Service Desk Analyst
Niagara Region
ON · Niagara, ON
- Full-time
The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but…
Added 4 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 9 hours ago
R
Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 9 hours ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
The Senior Financial Analyst leads the preparation and analysis of financial statements, forecasts, Ministry reporting, funding reconciliations, and complex financial models. Acting as a…
Added 12 hours ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 12 hours ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 12 hours ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 13 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 1 day ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 1 day ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 1 day ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 1 day ago
QM
Senior Analyst, Accounts Payable & Financial Operations
Quantum Management Services Ltd.
Toronto, ON
- $42 to $48 CAD / hour
- Contract
Position: Senior Analyst, Accounts Payable & Financial Operations
Added 1 day ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
This contract Senior Financial Analyst role supports a service-focused business unit by providing deep financial and operational insights into labour economics, cost recovery, and margin…
Added 2 days ago
J
Legal Researcher (Remote)
Jerry.ai
Remote, Canada
- $80,000 to $110,000 CAD / year
- Full-time
- Remote
…research hard questions and turn your findings into decisions the business can act…
Added 2 days ago
Senior Data Analyst
Konrad
Toronto, ON
As a Senior Data Analyst, you are an experienced analytics professional who leads analytical initiatives and partners directly with stakeholders to shape data-informed strategy. You drive…
Added 2 days ago
Product Analyst
Konrad
Toronto, ON
As a Product Analyst, you are an early-to-mid career professional with a strong foundation in data-driven decision making and a desire to grow both your product and consulting skill set.…
Added 2 days ago
Data Analyst
Konrad
Toronto, ON
Minimum 2+ years of experience in a data analyst, business intelligence, or analytics-focused role
Added 2 days ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
College Diploma in Business and/or Logistics and Supply Chain Management preferred
Added 2 days ago
AC
Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
The Data Analyst will support the design, integration, and continuous improvement of data solutions that connect internal systems and external partner platforms. This role transforms…
Added 2 days ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…estate transactions across retail locations, partnering with business leaders to drive strategic occupancy decisions and deliver value to the…
Added 2 days ago
D
Senior Analyst, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 2 days ago
D|
Total Rewards Operations Analyst, M&A (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
…expand their knowledge in Total Rewards, HR technology, and business processes within a global, dynamic…
Added 2 days ago
C
WFM Real Time Management Analyst (Onsite)
CNX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Join a world-class team in Mississauga, as a WFM Real Time Management Analyst! The WFM Real Time Management Analyst is responsible for managing the intraday performance of one program or…
Added 2 days ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…

Niagara Region

Service Desk Analyst

ON, Canada
Niagara, ON, Canada

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59 · Full-time

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Job details

Pay: Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Opening

CUPE 1287

Job Title : Service Desk Analyst

Job Opening Id : 46539 # Required : 1

Business Unit : Corporate Services Division : I.T. Solutions

Worksite: : Regional Headquarters Standard Hours : 35.00 / week

Full/Part Time : Full-Time Regular/Temporary: : Regular

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59

Post Date : 2026-11-09 Close Date : 2026-11-22

Location

Location: Thorold, ON

Division

I.T. Solutions

Important Notices & Amendments

This position currently falls within our hybrid model , allowing the employee to typically work 1 day per week from home.

Job Description

JOB SUMMARY

The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but is not limited to providing initial triage, troubleshooting, and support for all reported incidents/ events.

This role responds to, diagnoses, and resolves problems through discussions with customers and help from 2nd Level Resources. The Service Desk Analyst will follow established processes for the control, escalation, tracking, and follow up on any reported problems. Provide training, repair, advice, and support to departments in the areas of installation, configuration, and end-user problem resolution. The Service Desk Analyst assists in training customers to avoid recurring problems with Desktop software and Personal computing devices.

Qualifications

EDUCATION

Completion of a three (3) year College Diploma / University degree in a Computer Science/Information Technology/Telecommunications related field of study; or
An equivalent combination of a completed, 3 year university degree / 2 year College Diploma in conjunction with recent technology related education, IT certifications, formal, related IT training, and/or recent work experience in supporting IT in a mid-sized, Microsoft-based network environment.

KNOWLEDGE/EXPERIENCE

1-3 years of recent and related experience in a customer service and a mid-size IT Service Desk role.
1-3 years of recent and related experience supporting IT Technology in a mid to large scale Microsoft networked environment.
1-3 years of recent and related experience supporting Office Automation (OA) and Personal Computer (PC) software packages;
A+, MCP, ITIL, HDI or other similar certification would be an asset;
Experience with a mainstream and current Enterprise-level, IT Service Management Tools are a definite asset.

Skills

Strong team, customer service skills and telephone support experience;
Strong knowledge of, and experience with, Microsoft Windows Operating System; and associated Microsoft Desktop Products
Experience extracting information, identifying and troubleshooting problems.
Working knowledge of email technologies such as Microsoft Outlook.
Strong PC Hardware skills, including configuration and peripherals installation;
Experience with troubleshooting, triaging and resolving desktop and hardware issues;
Working knowledge, and experience with, local and wide area network philosophies;
Working knowledge of, and experience with, the business functions in end-user departments;
Proven analytical and problem-solving abilities;
Excellent communication skills in both written and verbal form;
Professional work attitude, eager, effectively deal with constant change and conflicting priorities and learning new concepts;

SPECIAL CONDITIONS

In accordance with the Corporate Criminal Record Check Policy, the position requires to maintain a Canadian Police Clearance Certificate.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows

Email: myhr@niagararegion.ca
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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More about this job

Responsibilities

Provide first-level telephone and remote support to employees and business units, including triage, troubleshooting, diagnosis, and resolution of technology incidents. Track, escalate, and follow up on reported problems, and provide training and guidance on installing, configuring, and using desktop software and personal computing devices.

Requirements

Requires a three-year college diploma or university degree in a related technology field, or an equivalent combination of education, training, certifications, and recent experience. Candidates should have 1–3 years of customer service and IT service desk experience, Microsoft network and desktop support experience, strong troubleshooting and communication skills, and must maintain a Canadian Police Clearance Certificate.

Skills

Customer Service
Telephone Support
Microsoft Windows
Microsoft Desktop Products
Troubleshooting
Incident Triage
Problem Resolution
Microsoft Outlook
PC Hardware Configuration
Peripheral Installation
Local Area Networks
Wide Area Networks
Analytical Problem-Solving
Written Communication
Verbal Communication
IT Service Desk Support

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Customer Service
Incident Management
Incident Triage
Troubleshooting
Problem Resolution
Escalation
Microsoft Windows
Microsoft Desktop Products
Microsoft Outlook
Office Automation
Personal Computers
PC Hardware
Peripheral Installation
Hardware Configuration
Local Area Networks
Wide Area Networks
Microsoft Network Environment
IT Service Management Tools
A+ Certification
Microsoft Certified Professional
ITIL
HDI
End-User Training
Remote Support
Telephone Support
Canadian Police Clearance Certificate

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