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Added 36 mins ago
RD
Robotics Process Automation Analyst
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $90,000 CAD / year
- Full-time
As a Robotic Process Automation (RPA) Analyst, you will spearhead the design, development, and maintenance of intelligent automation solutions. Working directly with key cross-functional…
Added 1 hour ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 1 hour ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services. Works in close collaboration…
Added 2 hours ago
GO
Senior Access and Privacy Analyst
Government of Yukon
Whitehorse, YT
- Full-time
For more information on what we offer, terms and conditions of employment, how to apply, and tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon…
Added 3 hours ago
TO
Analyst 2, HR Business Services
The Ottawa Hospital
Ottawa, ON
- Full-time
Reporting to the Manager, HR Consultation Services, the Analyst 2, HR Business Services provides operational and administrative support to the Human Resources Business Partners (HRBPs),…
Added 3 hours ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 4 hours ago
NR
Service Desk Analyst
Niagara Region
ON · Niagara, ON
- Full-time
The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but…
Added 4 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
…business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an…
Added 7 hours ago
J
Founding Engineer
Jobgether
Canada
- Full-time
…processing and AI-assisted diligence workflows that make complex information more accessible, accurate, and actionable. This is an exciting opportunity to join an early-stage team,…
Added 8 hours ago
D
Systems and infrastructure operations, maintenance and development Analyst
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 10 hours ago
J
Due Diligence Analyst
Jobgether
Canada
- Full-time
As a Due Diligence Analyst, you will play a key role in evaluating and onboarding international partners, including fintech companies, financial institutions, and third-party service…
Added 12 hours ago
Growth and CRM Analyst
AppLovin
Toronto, ON
…to reach, monetize and grow their global audiences. For more information about AppLovin, visit:…
Added 12 hours ago
C
Supply Chain Data Analyst
Convergint
Toronto, ON · Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 13 hours ago
D
Machine Learning (Summer 2027)
Dawson
Toronto, ON
- Internship
The Technology & Data team is seeking a Machine Learning Intern Analyst starting in May 2027 with our Toronto office. The intern will gain exposure to cutting-edge large language model…
Added 13 hours ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst is responsible for providing advanced financial analysis, reporting, budgeting, forecasting, and strategic financial support…
Added 15 hours ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 15 hours ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 15 hours ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
The commercial analyst will be responsible for assisting Business Banking Relationship Managers, Senior Relationship Mangers and Directors, via credit and related support, including at…
Added 16 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 19 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
5–8 years of experience as a Systems Analyst, Functional Consultant, or in a similar IT role
Added 23 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 23 hours ago
SM
RQ11735 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business analysis, stakeholder engagement, organizational change management, training development, and digital…
Added 23 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 23 hours ago
SM
RQ11734 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…
Added 23 hours ago
SM
RQ11731 – Business Analyst – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst to lead business analysis activities for large-scale digital initiatives, enterprise platform features, integrations, and the…

Niagara Region

Service Desk Analyst

ON, Canada
Niagara, ON, Canada

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59 · Full-time

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Job details

Pay: Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Opening

CUPE 1287

Job Title : Service Desk Analyst

Job Opening Id : 46539 # Required : 1

Business Unit : Corporate Services Division : I.T. Solutions

Worksite: : Regional Headquarters Standard Hours : 35.00 / week

Full/Part Time : Full-Time Regular/Temporary: : Regular

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59

Post Date : 2026-11-09 Close Date : 2026-11-22

Location

Location: Thorold, ON

Division

I.T. Solutions

Important Notices & Amendments

This position currently falls within our hybrid model , allowing the employee to typically work 1 day per week from home.

Job Description

JOB SUMMARY

The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but is not limited to providing initial triage, troubleshooting, and support for all reported incidents/ events.

This role responds to, diagnoses, and resolves problems through discussions with customers and help from 2nd Level Resources. The Service Desk Analyst will follow established processes for the control, escalation, tracking, and follow up on any reported problems. Provide training, repair, advice, and support to departments in the areas of installation, configuration, and end-user problem resolution. The Service Desk Analyst assists in training customers to avoid recurring problems with Desktop software and Personal computing devices.

Qualifications

EDUCATION

Completion of a three (3) year College Diploma / University degree in a Computer Science/Information Technology/Telecommunications related field of study; or
An equivalent combination of a completed, 3 year university degree / 2 year College Diploma in conjunction with recent technology related education, IT certifications, formal, related IT training, and/or recent work experience in supporting IT in a mid-sized, Microsoft-based network environment.

KNOWLEDGE/EXPERIENCE

1-3 years of recent and related experience in a customer service and a mid-size IT Service Desk role.
1-3 years of recent and related experience supporting IT Technology in a mid to large scale Microsoft networked environment.
1-3 years of recent and related experience supporting Office Automation (OA) and Personal Computer (PC) software packages;
A+, MCP, ITIL, HDI or other similar certification would be an asset;
Experience with a mainstream and current Enterprise-level, IT Service Management Tools are a definite asset.

Skills

Strong team, customer service skills and telephone support experience;
Strong knowledge of, and experience with, Microsoft Windows Operating System; and associated Microsoft Desktop Products
Experience extracting information, identifying and troubleshooting problems.
Working knowledge of email technologies such as Microsoft Outlook.
Strong PC Hardware skills, including configuration and peripherals installation;
Experience with troubleshooting, triaging and resolving desktop and hardware issues;
Working knowledge, and experience with, local and wide area network philosophies;
Working knowledge of, and experience with, the business functions in end-user departments;
Proven analytical and problem-solving abilities;
Excellent communication skills in both written and verbal form;
Professional work attitude, eager, effectively deal with constant change and conflicting priorities and learning new concepts;

SPECIAL CONDITIONS

In accordance with the Corporate Criminal Record Check Policy, the position requires to maintain a Canadian Police Clearance Certificate.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows

Email: myhr@niagararegion.ca
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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More about this job

Responsibilities

Provide first-level telephone and remote support to employees and business units, including triage, troubleshooting, diagnosis, and resolution of technology incidents. Track, escalate, and follow up on reported problems, and provide training and guidance on installing, configuring, and using desktop software and personal computing devices.

Requirements

Requires a three-year college diploma or university degree in a related technology field, or an equivalent combination of education, training, certifications, and recent experience. Candidates should have 1–3 years of customer service and IT service desk experience, Microsoft network and desktop support experience, strong troubleshooting and communication skills, and must maintain a Canadian Police Clearance Certificate.

Skills

Customer Service
Telephone Support
Microsoft Windows
Microsoft Desktop Products
Troubleshooting
Incident Triage
Problem Resolution
Microsoft Outlook
PC Hardware Configuration
Peripheral Installation
Local Area Networks
Wide Area Networks
Analytical Problem-Solving
Written Communication
Verbal Communication
IT Service Desk Support

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Customer Service
Incident Management
Incident Triage
Troubleshooting
Problem Resolution
Escalation
Microsoft Windows
Microsoft Desktop Products
Microsoft Outlook
Office Automation
Personal Computers
PC Hardware
Peripheral Installation
Hardware Configuration
Local Area Networks
Wide Area Networks
Microsoft Network Environment
IT Service Management Tools
A+ Certification
Microsoft Certified Professional
ITIL
HDI
End-User Training
Remote Support
Telephone Support
Canadian Police Clearance Certificate

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