Find work in Canada.

624,785 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
NB
Analyst
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
…Saint-Jean-sur-Richelieu. As our team continues to grow, we are looking for an Analyst who is passionate about data and analysis and wants to contribute to an outstanding client experience…
Added 29 mins ago
TO
Analyst 2, HR Business Services
The Ottawa Hospital
Ottawa, ON
- Full-time
Reporting to the Manager, HR Consultation Services, the Analyst 2, HR Business Services provides operational and administrative support to the Human Resources Business Partners (HRBPs),…
Added 29 mins ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 1 hour ago
NR
Service Desk Analyst
Niagara Region
ON · Niagara, ON
- Full-time
The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but…
Added 1 hour ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Added 3 hours ago
MC
Product Marketing Manager - Trading
Moomoo Canada
Toronto, ON
- Full-time
Financial & Macro Research: Conduct in-depth research on financial market developments, asset classes, and macroeconomic trends to support and substantiate all influencer-led content
Added 3 hours ago
M
Product Marketing Manager - Trading
moomoo
Toronto, ON
- Full-time
Financial & Macro Research: Conduct in-depth research on financial market developments, asset classes, and macroeconomic trends to support and substantiate all influencer-led content.
Added 3 hours ago
UO
Performance & Data Analyst
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Strategic Performance and Analysis Officer, the Performance & Data Analyst is a senior staff position that supports the day-to-day financial, data and reporting work of the…
Added 4 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
This position plays an important role in ensuring the efficient receipt, distribution, purchasing, and inventory management of supplies that support the delivery of exceptional patient care.
Added 4 hours ago
J
Founding Engineer
Jobgether
Canada
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 5 hours ago
N
Senior Business Analyst - Broker Dealer
Nasdaq
Toronto, ON
- Full-time
Senior Business Analyst , Product Management for Broker Dealer
Added 5 hours ago
D
Systems and infrastructure operations, maintenance and development Analyst
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 5 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 5 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 5 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 5 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 6 hours ago
J
Due Diligence Analyst
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Due Diligence Analyst based in Canada.
Added 7 hours ago
GO
Maintenance Performance Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…Manager, Strategic Asset Management, the maintenance performance analyst provides analytical expertise and support to the Nunavut Housing Corporation’s Maintenance Division. Guided by…
Added 8 hours ago
Growth and CRM Analyst
AppLovin
Toronto, ON
…are outstanding in their own right and also demonstrate their support of…
Added 8 hours ago
C
Supply Chain Data Analyst
Convergint
Toronto, ON · Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 9 hours ago
EL
Senior Financial Analyst - Origins Global
Estée Lauder Companies
Toronto, ON
- Full-time
Support the annual budgeting process, working closely with department heads to develop accurate and achievable budgets.
Added 9 hours ago
FP
Payroll Manager SAP
FINTECH PROFESSIONALS CORP
Toronto, ON
- $40 to $50 CAD / hour
- Full-time
Plans and runs testing for year-end, legislative and tax updates, support packs, and system changes. This includes unit, integration, regression, and parallel testing
Added 9 hours ago
R
Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
…stay grounded in well-governed data. You'll also act as L2 support for data incidents within your domains, diagnosing whether the root cause lies in source data, transformation logic,…
Added 10 hours ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst is responsible for providing advanced financial analysis, reporting, budgeting, forecasting, and strategic financial support…
Added 10 hours ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Communicate in real-time with operations teams and drivers regarding adherence to operational processes, providing coaching, education and support as needed.

Niagara Region

Service Desk Analyst

ON, Canada
Niagara, ON, Canada

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Opening

CUPE 1287

Job Title : Service Desk Analyst

Job Opening Id : 46539 # Required : 1

Business Unit : Corporate Services Division : I.T. Solutions

Worksite: : Regional Headquarters Standard Hours : 35.00 / week

Full/Part Time : Full-Time Regular/Temporary: : Regular

Salary Grade : 8 Salary Range : $ 30.81 - $ 32.59

Post Date : 2026-11-09 Close Date : 2026-11-22

Location

Location: Thorold, ON

Division

I.T. Solutions

Important Notices & Amendments

This position currently falls within our hybrid model , allowing the employee to typically work 1 day per week from home.

Job Description

JOB SUMMARY

The Service Desk Analyst will play a key role in providing first level telephone/remote support for employees and Business Units experiencing technology-related problems. This includes but is not limited to providing initial triage, troubleshooting, and support for all reported incidents/ events.

This role responds to, diagnoses, and resolves problems through discussions with customers and help from 2nd Level Resources. The Service Desk Analyst will follow established processes for the control, escalation, tracking, and follow up on any reported problems. Provide training, repair, advice, and support to departments in the areas of installation, configuration, and end-user problem resolution. The Service Desk Analyst assists in training customers to avoid recurring problems with Desktop software and Personal computing devices.

Qualifications

EDUCATION

Completion of a three (3) year College Diploma / University degree in a Computer Science/Information Technology/Telecommunications related field of study; or
An equivalent combination of a completed, 3 year university degree / 2 year College Diploma in conjunction with recent technology related education, IT certifications, formal, related IT training, and/or recent work experience in supporting IT in a mid-sized, Microsoft-based network environment.

KNOWLEDGE/EXPERIENCE

1-3 years of recent and related experience in a customer service and a mid-size IT Service Desk role.
1-3 years of recent and related experience supporting IT Technology in a mid to large scale Microsoft networked environment.
1-3 years of recent and related experience supporting Office Automation (OA) and Personal Computer (PC) software packages;
A+, MCP, ITIL, HDI or other similar certification would be an asset;
Experience with a mainstream and current Enterprise-level, IT Service Management Tools are a definite asset.

Skills

Strong team, customer service skills and telephone support experience;
Strong knowledge of, and experience with, Microsoft Windows Operating System; and associated Microsoft Desktop Products
Experience extracting information, identifying and troubleshooting problems.
Working knowledge of email technologies such as Microsoft Outlook.
Strong PC Hardware skills, including configuration and peripherals installation;
Experience with troubleshooting, triaging and resolving desktop and hardware issues;
Working knowledge, and experience with, local and wide area network philosophies;
Working knowledge of, and experience with, the business functions in end-user departments;
Proven analytical and problem-solving abilities;
Excellent communication skills in both written and verbal form;
Professional work attitude, eager, effectively deal with constant change and conflicting priorities and learning new concepts;

SPECIAL CONDITIONS

In accordance with the Corporate Criminal Record Check Policy, the position requires to maintain a Canadian Police Clearance Certificate.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If You Require An Accommodation For The Application Process In Accordance With The Ontario Human Rights Code And The Accessibility For Ontarians With Disabilities Act , The Alternate Formats For Contacting Us Are As Follows

Email: myhr@niagararegion.ca
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

Apply About employer

More about this job

Responsibilities

Provide first-level telephone and remote support to employees and business units, including triage, troubleshooting, diagnosis, and resolution of technology incidents. Track, escalate, and follow up on reported problems, and provide training and guidance on installing, configuring, and using desktop software and personal computing devices.

Requirements

Requires a three-year college diploma or university degree in a related technology field, or an equivalent combination of education, training, certifications, and recent experience. Candidates should have 1–3 years of customer service and IT service desk experience, Microsoft network and desktop support experience, strong troubleshooting and communication skills, and must maintain a Canadian Police Clearance Certificate.

Skills

Customer Service
Telephone Support
Microsoft Windows
Microsoft Desktop Products
Troubleshooting
Incident Triage
Problem Resolution
Microsoft Outlook
PC Hardware Configuration
Peripheral Installation
Local Area Networks
Wide Area Networks
Analytical Problem-Solving
Written Communication
Verbal Communication
IT Service Desk Support

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Customer Service
Incident Management
Incident Triage
Troubleshooting
Problem Resolution
Escalation
Microsoft Windows
Microsoft Desktop Products
Microsoft Outlook
Office Automation
Personal Computers
PC Hardware
Peripheral Installation
Hardware Configuration
Local Area Networks
Wide Area Networks
Microsoft Network Environment
IT Service Management Tools
A+ Certification
Microsoft Certified Professional
ITIL
HDI
End-User Training
Remote Support
Telephone Support
Canadian Police Clearance Certificate

Report this job