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Nike

Responsable de département- Nike Mirabel

Mirabel, QC, Canada
NFS CA MIRABEL, Canada

Job type: Full-time
Working hours: 40 heures par semaine
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

English version:

Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.

Join the NIKE Team as a Department Manager

As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.

As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.

Putting Your Best Foot Forward

Three years of customer-facing retail or hospitality experience
One year of leadership experience
Demonstrated ability to recruit, build and lead high-performing teams
Proficient in Microsoft Office and retail business systems
Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For

Leading a team the helps keep all store functions running seamlessly.
Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
Equip store employees with tools needed to succeed in their day-to-day responsibilities.
Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
Managing product life cycle from stockroom to visual merchandising and the sales floor.

Rewarded for a Job Well Done

Health, Wellness and Dental Benefits Insurance
The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
Discounts for you and your family

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

Read the full bilingual original

Lieu et type de magasin : NIKE Mirabel Mall Store

Horaires : 40 heures par semaine, soirs et week-ends compris)

Derrière chaque grande équipe se cachent des coachs d'exception. Voilà pourquoi nos responsables de service portent le titre de Coach.

Rejoignez l'équipe NIKE en tant que responsable de service

En tant que responsable de service Nike, vous représentez NIKE. Si vous aimez les volumes d'activités élevés et les rythmes intenses, ce poste est fait pour vous. Vos expériences et points de vue guideront nos client·e·s et les aideront à prendre les meilleures décisions. Vous travaillerez avec votre équipe pour améliorer le service client et offrir une expérience de qualité.

Notre devise ? If you have a body, you are an athlete. C'est grâce à votre passion du sport et du service client que vous concrétiserez cette idée. Cela implique de former correctement votre équipe et de mettre en œuvre nos principes liés au service tout en représentant notre culture mondiale du sport, la marque NIKE et votre communauté. À vous de faire en sorte que votre équipe crée des expériences positives, s'amuse et ait le sentiment de participer à une cause qui dépasse les frontières individuelles.

En tant que responsable de service, vous dirigerez, encadrerez et motiverez votre équipe pour proposer aux client·e·s la meilleure expérience possible tout en veillant à ce que les membres de votre équipe se sentent inclus et soutenus. Vous utiliserez votre expertise dans la vente au détail pour mener à bien les stratégies de croissance du magasin et créer d'autres opportunités de développement des partenariats communautaires. Vous êtes la personne sur qui tout le monde compte pour les encourager, les encadrer et donner vie à NIKE pour nos client·e·s, nos communautés et nos collègues. Vous profiterez également de divers avantages : réductions accordées aux employé·e·s, soins de santé, congés payés et programmes de formation pour développer et faire progresser votre carrière.

Partez du bon pied

· Trois ans d'expérience au contact de la clientèle dans les secteurs de la vente au détail ou de l'hôtellerie

· Une année d'expérience en tant que responsable

· Capacité à recruter, créer et diriger des équipes très performantes

· Maîtrise des produits Microsoft Office et des systèmes du secteur de la vente au détail

· Capacités physiques : pouvoir se pencher, s'accroupir, tendre les bras en l'air, monter à l'échelle et se tenir debout pendant des périodes prolongées, avec ou sans aménagements raisonnables

· Capacité à utiliser des outils pour résoudre des conflits, encadrer des employé·e·s et les conseiller

· Possibilité de travailler le matin, en soirée, les week-ends et les jours fériés si nécessaire

Vos responsabilités

· Diriger une équipe pour contribuer au bon fonctionnement du magasin

· Vous assurer que les effectifs de votre magasin sont suffisants en attirant, évaluant et en intégrant vos futur·e·s collègues

· Fournir aux employé·e·s des magasins les outils nécessaires pour accomplir leurs tâches quotidiennes

· Diriger l'équipe de votre magasin et améliorer les résultats commerciaux et indicateurs clés, notamment la budgétisation, la planification, un niveau élevé de service client, les ventes, ainsi que la direction et le management

· Gérer le cycle de vie des produits de la réserve au merchandising visuel en passant par l'aire de vente

Des récompenses pour un travail bien fait

· Assurance santé, bien-être et soins dentaires

· Programme de remboursement des frais de scolarité, programme d'aide aux employé·e·s, participation au plan d'épargne-retraite

· Congés payés accumulés et jours fériés payés

· Possibilité d'acheter des actions Nike à prix réduit grâce à notre Programme d'achat d'actions pour les employé·e·s (ESPP)

· Réductions sur les produits Nike pour vous et votre famille

NIKE, Inc. s'engage à recruter des personnes d'origines diverses. Les candidatures seront prises en considération sans distinction d'origine ethnique, de couleur de peau, de religion, de sexe, de nationalité, d'âge, d'orientation sexuelle, d'identité de genre, d'expression de genre, de statut de vétéran ou de handicap.

English version:

Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.

Join the NIKE Team as a Department Manager

Putting Your Best Foot Forward

Three years of customer-facing retail or hospitality experience
One year of leadership experience
Demonstrated ability to recruit, build and lead high-performing teams
Proficient in Microsoft Office and retail business systems
Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For

Leading a team the helps keep all store functions running seamlessly.
Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
Equip store employees with tools needed to succeed in their day-to-day responsibilities.
Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
Managing product life cycle from stockroom to visual merchandising and the sales floor.

Rewarded for a Job Well Done

Health, Wellness and Dental Benefits Insurance
Tuition Reimbursement program, Employee Assistance program, Retirement Savings Plan Match
Accrued Paid Time Off and Holiday Pay
The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
Discounts for you and your family

Nous offrons plusieurs mesures d’adaptation pour faciliter notre processus d’entrevue, notamment des lecteurs d’écran, des interprètes en langue des signes, un lieu accessible et unique pour les entrevues en personne, le sous-titrage, ainsi que d’autres ajustements raisonnables au besoin. Si, au cours de votre navigation dans notre processus de candidature, vous constatez que vous avez besoin d’aide ou d’une mesure d’adaptation en raison d’un handicap, veuillez remplir le formulaire de demande d’adaptation pour les candidats.

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More about this job

Responsibilities

The Department Manager leads, coaches, and motivates the store team to deliver exceptional customer service and drive business growth. They are responsible for managing store operations, including staffing, visual merchandising, and achieving key performance indicators.

Requirements

Candidates must have at least three years of customer-facing retail or hospitality experience and one year of leadership experience. Proficiency in Microsoft Office and retail business systems is required, along with the ability to perform physical tasks and work flexible hours.

Skills

Retail management
Team leadership
Customer service
Staff recruitment
Employee coaching
Conflict resolution
Visual merchandising
Inventory management
Budgeting
Business planning
Sales strategy
Microsoft Office
Performance management
Onboarding
Community partnership

Benefits

Health insurance
Wellness benefits
Dental benefits
Tuition reimbursement
Employee assistance program
Retirement savings plan
Paid time off
Holiday pay
Employee stock purchase plan
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Leadership
Customer Service
Nike
Merchandising
Sales
Coaching
Recruitment
Budgeting
Inventory
Operations
Microsoft Office
Team Building
Performance Metrics
Staffing
Onboarding
Conflict Resolution
Hospitality
Community Engagement

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