Archived listing. The details below describe a past opening.
Who We Are
- We are an independently owned and operated boutique retailer of premium modern home furnishings, located in Bloor-Yorkville and serving Toronto since 2000.
- We offer a carefully curated collection focused on design, comfort, function and lasting quality.
- Our approach is consultative, not pushy. We provide highly personal, knowledgeable service to help customers select the right products for their homes and spaces.
Who You Are
- You're looking for a stable, long-term, full-time position.
- You're dependable, organized, composed and take pride in maintaining a clean, professional environment.
- You're friendly and upbeat, with strong interpersonal skills and a natural ability to connect with people.
- You're capable of managing multiple priorities, switching between tasks when needed and assisting several customers at once while staying organized and attentive.
- You remain calm, patient and professional under pressure, including when handling difficult customer interactions or resolving concerns.
- You have the judgment and discretion to work with a discerning clientele and understand the level of service expected in a premium retail environment.
- You have at least 3 years of experience in retail, sales or customer service, along with a demonstrated ability to drive sales and achieve goals.
- You're comfortable working independently or as part of a team, taking initiative and assuming ownership of your responsibilities.
- You communicate confidently, professionally and respectfully with customers, both in person and through phone and email.
- You're comfortable with computers, POS systems and everyday technology.
- You can type efficiently and accurately.
- You can provide verifiable references from previous employers.
- Experience with furniture, interiors or design is an asset, but not required.
- You're comfortable handling and assembling furniture and are able to lift up to 50 lbs.
To Stand Out
- You have experience creating or managing social media content.
- You have established relationships within Toronto's interior design community and an ability to develop trade business.
What You Will Do
- Deliver exceptional customer service and represent Nirvana as a primary point of contact for customers in the showroom.
- Proactively engage customers and use a consultative approach to understand their needs, recommend products and close sales.
- Take ownership of your individual sales goals while contributing to the overall performance of the store.
- Develop strong product knowledge and confidently communicate product features, options, materials and benefits.
- Prepare orders accurately and ensure customer information, product specifications and payment details are properly recorded.
- Follow up with customers on inquiries, quotations, orders and after-sales matters.
- Respond professionally to customer inquiries by phone and email.
- Maintain the presentation and organization of the showroom throughout the day.
- Support day-to-day store operations, including receiving inventory, merchandising, cleaning and organizing.
- Assist with furniture handling and assembly when required.
- Follow store procedures and uphold loss-prevention practices.
Schedule & Compensation
- Weekend availability, including both Saturday and Sunday, is required.
- Flexibility for occasional additional hours and schedule changes is required, particularly during the holiday season.
- October through February is our peak retail period, and vacation availability is limited during this time.
- Starting pay is $18.00 per hour during training.
- Following training, compensation includes base hourly pay plus commission tied to individual sales performance and overall business milestones. Details will be discussed during the interview process.
How to Apply
Apply here with your résumé and a short cover letter.
In your cover letter, please tell us:
- Why you think you'd be a good fit for Nirvana.
- Your current availability.
- Your approximate travel time to our Bloor-Yorkville showroom.
- One thing you genuinely enjoy doing outside of work.
Only candidates selected for an interview will be contacted.
