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Nisa Foundation

Caseworker - NH Montreal

Montreal, QC, Canada

Pay: $22 to $23 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

*Proficiency in French is required; Urdu, Arabic, or Somali is an asset*

Caseworker Job Description

Job Title	Caseworker	Job Status	Full-Time
Report to	Home Manager	Location	Nisa Homes Montreal

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What you’ll do:

Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
Conduct assessment, intake and assume case management responsibilities.
For clients who need to leave their homes, assist by giving them access to our home.
Complete risk assessments and assist in developing safety planning for the client. If children are involved, help clients address the needs and safety concerns of their children.
Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
Track and compile monthly KPI reports.
Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtaining protection, seeking legal assistance, and/or other specific needs of the case.
Provide emotional support, validation, and a safe space for clients to express their feelings and fears.
Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home.
Participate in staff and team meetings, and professional development opportunities as required.

What you’ll bring to the team:

Communication skills and active listening
Passion for uplifting and supporting women
Resilience
Positive Attitude

Reliability
Emotional Intelligence
Conflict resolution
Strong critical thinking skills

What we're looking for

Degree or Diploma in a related human/social service field such as Social work or Social service work OR Child and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
Social perception to work with individuals who have difficulty expressing their needs.
Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
Knowledge of crisis-intervention methodologies.
Ability to compromise, negotiate, and work well with others.
Current First Aid/CPR Certificate is an asset.
Access to a reliable vehicle is an asset.
Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.

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More about this job

Responsibilities

The caseworker provides crisis intervention, emotional support, and case management to residents in a transitional shelter. They are responsible for conducting intakes, developing safety plans, and advocating for clients within the legal and community systems.

Requirements

Candidates must hold a degree or diploma in a human or social service field, such as social work or child and youth care, with at least one year of related experience. Proficiency in French is required, and the ability to pass a Vulnerable Sector Check is mandatory.

Skills

Case management
Crisis intervention
Emotional support
Trauma-informed care
Risk assessment
Safety planning
Advocacy
Conflict resolution
Mediation
De-escalation
Active listening
Communication skills
Critical thinking
Documentation
Life-skills training

Visa sponsorship

Not detected in the job text

Keywords

Caseworker
Social work
Social service
Child and youth care
Crisis intervention
Case management
Trauma-informed
Survivor-centered
Risk assessment
Safety planning
Advocacy
Conflict resolution
Mediation
De-escalation
Non-violent crisis management
Vulnerable sector check
First aid
CPR
KPI reporting
Database management

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