Home Manager - NH Calgary

Home Manager Job Description

Job Title


Home Manager


Job Status


Full time (Mon - Fri) 


Reports to


Regional Director - AB & BCLocation 


Nisa Homes Calgary (In person)

Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?

What is Nisa Homes?

Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency

What You’ll Do:

As Home Manager, you manage relationships with all stakeholders including clients, community partners, donors, staff, management, and senior leaders to champion the mission and vision of Nisa Homes.

Team Management

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• Report directly to the Regional Director and work in close coordination on day-to-day operations.
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• Act as the primary point of contact for on-location team members, providing leadership and oversight to ensure effective service delivery and team coordination.
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• Manage day-to-day operations and team matters, including daily huddles and weekly case management meetings to review KPIs and strengthen team cohesion.
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• Provide direct supervision, coaching, and support to direct reports
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• Work with all stakeholders to develop trust, learn, and embed their knowledge into successful client transitions.
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• Monitor team performance and lead team-building initiatives.
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• Resolve conflicts and maintain a positive work culture.
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• Collaborate with Programs Specialist team for guidance on complex cases and program-related questions.
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• Escalate issues to the Regional Director when matters exceed authority, risk, or complexity thresholds.
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• Assist the HR department with recruitment, onboarding, training, and performance management.
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• Provide regular supervision, coaching, and professional development support to team members.
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Program Delivery

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• Coordinate day-to-day casework ensuring timely follow-ups, documentation, and communication.
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• Organize in-house activities and support client needs in collaboration with relevant stakeholders.
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• Procure, supervise, and train volunteers and/or placement students.
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• Coordinate casework management with referrals and advocacy services.
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• Track monthly expenses and manage the annual budget while identifying opportunities to optimize resources and leverage funding.
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• Respond promptly to client, donor, and community inquiries.
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• Support implementation of program standards in collaboration with Regional Leadership and Programs Specialist team.
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• Ensure contractual obligations, program deliverables, and reporting requirements are met.
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• Monitor service quality, identify areas for improvement, and implement solutions that support effective program delivery.
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Administrative & Reporting

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• Support financial tracking and KPI reporting, ensuring accurate data collection and timely updates.
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• Responsible for implementation of all contractual agreements and reporting requirements related to staff, volunteers, and funded initiatives.
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• Submit monthly financial, operational, outreach, and KPI reports within established deadlines.
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• Attend employment-related training and meetings on a regular basis.
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• Maintain accurate records, documentation, and files in accordance with organizational standards.
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Community Partnerships, Outreach & Fund Development

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• Build and maintain strategic relationships with community organizations, service providers, faith institutions, government representatives, donors, sponsors, and referral partners.
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• Represent Nisa Homes and Nisa Foundation at community committees, stakeholder meetings, networking events, conferences, presentations, and public engagement opportunities.
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• Strengthen Nisa Foundation's visibility and presence throughout the Calgary region through strategic outreach, partnership development, and community engagement initiatives.
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• Oversee regional outreach activities and provide leadership and direction to the Regional Development Officer to ensure outreach, fundraising, and engagement objectives are achieved.
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• Lead the planning, coordination, and execution of community events, fundraising initiatives, awareness campaigns, donor cultivation events, information booths, open houses, and community engagement activities.
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• Support the development and implementation of regional fundraising strategies in collaboration with the Regional Director.
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• Identify opportunities for community partnerships, sponsorships, donor engagement, grants, and collaborative initiatives that advance organizational goals.
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• Support stewardship and relationship management of donors, sponsors, grantors, funders, volunteers, and other key stakeholders.
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• Represent the organization at evening and weekend events as required to support outreach, fundraising, and community engagement objectives.
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• Facilitate networking opportunities and collaborate with external partners on advocacy, research, partnership development, and service delivery initiatives.
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• Stay informed on issues affecting women and families, including abuse, violence, housing insecurity, and emerging community needs and trends.
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• Monitor outreach and fundraising activities and provide regular updates, reports, and recommendations to Regional Leadership.
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Supplies, Inventory & Donation Management

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• Manage and maintain inventory of donations, groceries, and household items on an ongoing basis.
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• Coordinate with donors and ensure appropriateness of donations in a professional manner.
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• Organize, label, store, and inventory donated items on a weekly and monthly basis.
  
  
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Facility Maintenance & Emergency Response

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• Coordinate emergency responses using established emergency management protocols.
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• Ensure the safe operation of the home on an ongoing basis.
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• Coordinate maintenance requests and liaise with external contractors as needed.
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• Maintain a list of service providers for maintenance work.
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• Serve as the primary escalation point for significant client, safety, property, and operational emergencies.
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• Be available to respond to after-hours emergencies involving clients, the home, or critical operational matters.
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• Ensure appropriate follow-up, documentation, communication, and corrective action following emergency situations.
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Ad Hoc

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• Participate in additional meetings and undertake related responsibilities as reasonably assigned, including special projects, cross-departmental initiatives, and other tasks necessary to support the effective operation of the organization.
  
  
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What You'll Bring to the Team

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• Communication skills and active listening.
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• Passion for uplifting and supporting women.
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• Respect for clients' values, beliefs, culture, and choices.
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• Relationship-building and stakeholder engagement skills.
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• Leadership and team development capabilities.
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• Resilience, flexibility, and adaptability.
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• Emotional intelligence and conflict-resolution skills.
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• Strong critical thinking and problem-solving skills.
  
  
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What We're Looking For

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• Degree or diploma in a human services, social services, nonprofit, community development, or related field.
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• 3–5 years of progressively responsible experience in program operations, housing, shelter services, community services, or nonprofit leadership.
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• Experience supervising staff, volunteers, and community partners.
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• Experience building and maintaining community partnerships and stakeholder relationships.
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• Experience supporting outreach initiatives, fundraising activities, donor relations, or community engagement efforts.
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• Experience collaborating with external agencies and community partners.
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• Experience managing budgets, contracts, and reporting requirements.
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• Access to a reliable vehicle is required.
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• Ability to attend occasional evening and weekend community events and respond to after-hours emergencies as needed.
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• Self-awareness and commitment to personal wellness.
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• Empathy and a client-centered approach with an understanding of abuse dynamics and power and control.
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• Knowledge of social issues affecting women and families.
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• Strong computer literacy, including Microsoft Office and database systems.
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Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.