Front of House Manager

Company Description NISI Greek Taverna is a premier, independent lakeside dining destination located in the heart of downtown Burlington, ON, established in 2023. The restaurant is known for modern Greek cuisine with a creative twist, served in an energetic and welcoming ambiance. Guests enjoy stunning views of Lake Ontario while sharing meals with friends and family. The team at NISI is committed to going above and beyond to create unforgettable dining experiences. Team members join a culture focused on hospitality, quality, and continuous improvement.

Role Description The Front of House Manager is the leader of hospitality and Front of House execution at NISI Greek Taverna.

This is a hands-on leadership position responsible for creating an environment where every guest feels genuinely welcomed, cared for, and appreciated from the moment they arrive until the moment they leave.

While operational excellence, organization, cleanliness, sales, and consistency are essential to the position, the heart of the role is hospitality.

The FOH Manager leads from the floor, sets the tone for service, develops the team, protects NISI's standards, and ensures those standards always support the experience we are trying to create for our guests.

Great hospitality at NISI isn't scripted. It is genuine, personal, attentive, and proactive.

The FOH Manager works closely with the General Manager, ownership, FOH Leads, Bar Leads, and Kitchen Leadership to ensure NISI operates as one team with one shared purpose: taking care of our guests.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal communication, active listening, and the ability to provide constructive feedback.
• Candidates should possess excellent Customer Service skills, with a focus on hospitality, conflict resolution, and creating memorable guest experiences.
• Candidates should possess Food & Beverage knowledge, including menu familiarity, wine and cocktail basics, and an understanding of service standards.
• Candidates should possess Training experience, with the ability to onboard, mentor, and develop front-of-house team members.
• Candidates should possess Sales skills, including upselling, promoting specials, and supporting revenue-focused initiatives.
• Previous experience in restaurant management or supervisory front-of-house roles is strongly preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• Strong organizational skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment.
• Knowledge of basic POS systems and cash handling procedures is an asset.
• Food safety certification or equivalent hospitality training is an advantage.
  

Salary

Base Salary $58000 + $10000 Performance Bonus + Benefits